The reality is almost 50% of IT incidents go unreported.
It’s impossible for an IT team to deliver exceptional service if they don’t know when there’s a problem.
And yet, call center tickets are still on the rise, incidents are escalated to higher and more complex service levels, and both end users and IT support staff are frustrated.
So how are modern-day IT teams tackling this dilemma?
Join our 20-minute webinar lead by Tim Flower, End-User Experience Evangelist, and learn how you can:
- Reduce Incidents and MTTR
- Return Productivity to IT and the Business
- Improve IT’s Partnership with the Business