Like all worthwhile endeavors, the shift to a proactive IT requires fundamental change, and the pathway may seem fraught with obstacles. However, with the right strategy and implementation, rapid innovation is achievable.
This on demand webinar takes a deep dive into the practical steps IT leaders can take to empower their IT teams and employees by creating a truly proactive Service Desk.
Watch this replay to learn:
- How to conduct an accurate assessment of your current service management set-up that sets you in good stead for a proactive approach
- What to include in your proactive IT checklist that can rebuild employee relationships with the service desk
- The potential hurdles your company may face in implementing a practice ITSM strategy – and how instilling an agile mindset is the key to overcoming them
- The importance of real-time analytics in support services and how to incorporate them seamlessly
- Real-world business examples of reactive, predictive, and proactive support