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Nexthink and ServiceNow: How to reduce MTTR and avoid ticket escalation

Even in the most mature IT organizations, end users lose over 20 minutes per day due to device failures and loss of access to critical services, resulting in lost productivity for the business and lost credibility for IT.

Nexthink provides unique added value to your ServiceNow deployment by providing real-time end-user experience data and analytics to support a transformation from reactive to proactive processes in the Service Lifecycle.

Watch this webinar to learn how Nexthink can help to increase user satisfaction, enhance your IT organization’s efficiency and enterprise productivity.

In this webinar, you will find out how Nexthink can:

  • Capture, analyze and act upon vast amounts of real-time data from end-user devices
  • Help dramatically reduce MTTR through faster diagnostics and remediation of issues with one click
  • Empower first-level support staff to resolve issues themselves, without the need for unnecessary ticket escalations
  • Help you make more of your ServiceNow investment