ITSM Solution Summary
Real-time Enduser Context Has A Dramatic Affect On Incident and Problem Resolution Times
Nexthink’s unique, real-time, ITOA approach —called IT Security Analytics— represents a new and innovative form of analytics that sets Nexthink apart from competitors and addresses the problems found in the traditional paradigm. Nexthink End-user IT Analytics gathers and analyzes data from the perspective of the end-user. This means Nexthink can see the user, the device, the processes running on the device, and correlate this data with knowledge of the network services, resources, latency, and other factors, amounting to the most complete IT service analysis available.