Forrester estimates that around 45% of the issues end-users experience on a daily basis are not reported to the Service Desk. Users either suffer in silence, ask a friend or colleague, reboot, or try to find a solution themselves on the Internet. All of which leads to downtime, and lost productivity.
It’s no wonder, then, that the end-user satisfaction of IT is often low. IT just doesn’t see things from the end-user perspective.
What if you could change that? What if you help your IT team see all of the issues an end-user has, regardless of whether they call into the Service Desk?
By transforming the end-user experience, you can help your organisation achieve:
- Improved productivity
- Increased end-user satisfaction
- Proactive IT service provisioning
Watch this on-demand webinar to learn from Richard Pegden, Senior Solutions Consultant, Nexthink, about how Nexthink can help you transform the end-user digital experience at your organisation, and how local companies have achieved a 360-degree view of their end-user experience.