Forrester estimates that around 45% of the issues end users experience on a daily basis are not reported to the Service Desk. Users either suffer in silence, ask a friend or colleague, reboot, or try to find a solution themselves on the Internet. All of which leads to downtime, and lost productivity.
It’s no wonder, then, that the end-user satisfaction of IT is often low. IT just doesn’t see things from the end-user perspective.
What if you could change that? What if you help your IT team see all of the issues an end user has, regardless of whether they call into the Service Desk?
By transforming the end-user experience, you can help your organisation achieve:
- Improved productivity
- Increased end-user satisfaction
- Proactive IT service provisioning
Watch this on-demand webinar to learn from Richard Pegden, Senior Solutions Consultant, Nexthink, about how Nexthink can help you transform the end-user digital experience at your organization, and how local companies have achieved a 360-degree view of their end-user experience.