Incident Management Connector for ServiceNow
A NEW WAY TO REDUCE MTTR & AVOID TICKET ESCALATIONS
Your current ServiceNow deployment has your datacenter infrastructure covered. But what about your end-user devices? Nexthink enables IT organizations to turn their attention to one of their most critical stakeholders—the business consumer. With Nexthink’s ability to capture, analyze and act upon vast amounts of real-time data from end-user devices, we can dramatically reduce MTTR through faster diagnostics and remediation of issues with one click. First-level support staff are empowered to resolve issues themselves, without the need for unnecessary ticket escalations.