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Humanizing IT: Putting the User into “End-User Experience Management”

Most IT operations teams have a good handle on applications and networks in their environments but all too often the link to the end users – those who the system is there to serve – is missing. In fact, 90% of IT executives claim to have no way to know what their end-users are experiencing.

Join Dennis Drogseth, VP, EMA and Vincent Bieri, Co-founder, Nexthink as they explore the new business imperative: bringing the employee back into the end-user experience equation. Featuring the latest research from EMA and data from hundreds of interviews with ITOps pros, the session will also include guidelines on what’s needed most to optimize the digital employee experience across the enterprise and outline a path to achieve it.

More specifically this webinar will examine:

  • The six dimensions of digital employee experience management
  • The IT-to-business equation required to make digital employee experience a reality
  • Major pitfalls to avoid as you put the employee at the center of your IT
  • Real-world stories of enterprise end-user computing initiatives that showed dramatic cost-savings and major employee experience improvements

Featuring

Dennis Drogseth

Dennis Drogseth

Vice President of Research, EMA

Dennis joined Enterprise Management Associates in 1998 and currently manages the New Hampshire office. He has been a driving force in establishing EMA’s New England presence. Dennis brings several years of experience in various aspects of marketing and business planning for service management solutions. He supports EMA through leadership in IT Service Management (ITSM), CMDB systems, as well as megatrends like advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. Dennis also works over several practice areas to promote dialogue across critical areas of technology and market interdependencies. Dennis also helped to build the network management practice area at EMA.

He is a speaker on many management related issues and co-author of CMDB Systems: Making Change Work in the Age of Cloud and Agile

Vincent Bieri

Vincent Bieri

Co-founder & Chief Product Evangelist, Nexthink

Vincent is one of the Nexthink co-founders and is Chief Product Evangelist. He is responsible for leading product marketing at Nexthink.

Vincent brings more than fifteen years of experience in technology marketing, sales, and product management, most notably at Cisco Systems. Vincent holds a degree in Computer Science and Engineering from the University of Applied Sciences in Fribourg, Switzerland, and is a member of the Forbes Technology Council.

In collaboration with

EMA

Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm that specializes in going “beyond the surface” to provide deep insight across the full spectrum of IT and data management technologies. We deliver research, analysis, and consulting services to two key client groups: Enterprise IT Professionals and IT and Data Management Vendors.

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