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How to maximise your service experience with ServiceNow and Nexthink

On-Demand Webinar

The increasingly rapid emergence of workplace technologies over the past few decades promises a utopia of user satisfaction and uncharted levels of business productivity. So why do we wait for IT services to go wrong before we take action? Why is there a gap between what IT users expect and what they receive?

Watch this one hour ServiceNow and Nexthink webinar as they explore the steps required to shift to pro-active service delivery that focusses on driving value for users.

They discuss:

  • The benefits of reaching beyond IT-focussed SLAs to XLAs (experience level agreements) that drive value for users and align IT to the business
  • How to deliver mature and effective ITSM processes for strategy, transition, and operations
  • What to consider when building a CMDB
  • The role artificial intelligence (AI) plays in improving user experience

Featured Speakers

Paul Hardy

Chief Innovation Officer, EMEA, ServiceNow

Paul Hardy was appointed to his post at the Chief Innovation Office at ServiceNow in January 2016. He is regarded as a trusted adviser to CxOs, partner ecosystem, executive boards and business leaders at the world's most demanding businesses.

David D'Agostino

ITSM Practice Lead, Nexthink

David D’Agostino is the ITSM practice lead at Nexthink. Prior to joining Nexthink in 2017, David led ServiceNow’s ITSM solution practice for eight years, working with global enterprises and MSPs on IT management initiatives.