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Case Study

Fortune 500 Healthcare Cracks Their IT Problems Once and For All

A leader in the healthcare sector for over 100 years, this customer came to Nexthink looking to gain better control over 180,000 devices and improve the digital experience for 134,000 employees.

Learn how Nexthink helped this customer measure their Digital Employee Experience (DEX) Score and build an IT road map that delivers serious business results.

A snapshot of benefits after working with Nexthink:

  • 50% proactive onsite incident resolution volume (previously was 25%)
  • 40,000 users successfully updated login details after their first interaction with Nexthink Engage
  • 90 – 95% reduction in missing plugins and Outlook incidents