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Forrester Mind The (Perception) Gap

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Analyst Report

Forrester Mind The (Perception) Gap

In February 2017, Nexthink commissioned Forrester Consulting to better understand this perception gap between IT practitioners who serve end users and the end users themselves.

This study examines areas where IT and end users perceive a disconnect, areas where they agree, and the actions that successful IT organizations undertake to align with the business.