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Forrester: Managing Technology Experiences in the Era of Work-from-Anywhere


Forrester senior analyst Andrew Hewitt explains that managing employees’ technology experiences is the key to work-from-anywhere success.

In order to ensure excellent technology experiences, no matter where employees work, companies are now using data and analytics to drive engagement by:

  • Shifting from reactive to proactive prevention of IT issues
  • Supplementing quantitative metrics with qualitative experience metrics
  • Focusing on business outcomes related to employee technology success

Watch the full video to hear what Andrew Hewitt has to say about leveraging data to improve digital employee experience for anywhere-workforces.