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Case Study

End-user IT Analytics improves end-user support and enables proactive problem management for global offshore contractor

A leading international contractor and provider of integrated offshore solutions to the oil and gas (O&G) industry selected Nexthink End-User IT Analytics to provide end-to end infrastructure management, to improve end-user support and to address the root cause of incidents. Nexthink helps the company move from a reactive to a proactive mode, adopting a Proactive Problem Management Process.

  • To improve end-user support and to address the root cause of incidents

  • To detect problems earlier and reduce the problem detection threshold

  • To adopt a Proactive Problem Management Process reducing the dependency on end-users reporting incidents whilst identifying problems as they emerge