End-user context to drive current success and prepare for future service innovations
Farnborough – May 8, 2017 – Nexthink®, a leading provider of end-user experience management, today announced that the University of Derby has selected Nexthink to improve the visibility of its IT environment. In partnership with Software2, Nexthink end-user experience management will enable the University to uncover critical data relationships and provide essential end-user context when making strategic business decisions about the University’s next steps.
Although it can trace its roots as a learning institution back to 1851, Derby gained university status in 1992, earning both national and global accolades thanks to its unique combination of local economic focus and worldwide partnerships. The only university in the county of Derbyshire, it now serves over 30,000 students, studying in Derby, Buxton and all over the world.
The University of Derby has invested more than £100 million over the past five years in both on-campus and technology infrastructure. Students are able to enjoy not only first-class facilities which inspire learning and provide a “best in class” experience, but also participate in programs that are provided entirely online or via a blended learning offering. The University has approximately 5,000 endpoints including end-user workstations and 1,500-2,000 mobile devices, spread across three primary sites and 6 satellite campus locations. With enrolment increasing each year, there’s a pressing need to efficiently support students and faculty by quickly accessing relevant contextual endpoint and end-user data.
Nexthink proactively monitors the entire IT infrastructure and reports on important end-user related events, such as performance issues, failures, crashes, and security issues. Nexthink’s real-time and historical record of the usage and performance of IT services from the end-user perspective provides IT organisations with unique visualisations and actionable insight.
“The value of Nexthink lies in its ability to present data in new and meaningful ways, and allows us to understand the end-user experience so we can provide a superior IT service to our community,” said Luke Williams, Senior Engineer of the University of Derby’s Operations and Response Centre. “Nexthink reduces the time it takes to collect this information and makes it easier to present highly technical information to non-technical staff.”
“The University of Derby’s mission is to enhance the learning experience, empower current students and engage the next generation of learners,” said Bob Moore, VP Northern Europe at Nexthink. “End-user experience management can enable educational institutions to quickly access relevant contextual endpoint and end-user data to help manage malware detection, software non-compliance issues and provide leading-edge IT services to students and faculty.”
“Students want and need technology that just works,” said Tony Austwick, CEO and co-founder at Software2. “Nexthink enables the University of Derby to concentrate on all the devices connected to the university infrastructure. By looking beyond backend operations to the actual impact on end-users, the University can see exactly how the environment is performing, where any gaps are, and where further improvements are needed. Universities can use Nexthink end-user experience management to enhance performance and solve a range of issues that students encounter on and off campus.”
Nexthink is a leader in end-user experience management from the endpoint. The company’s solutions combine real-time endpoint analytics and end-user feedback, through unique analytics and visualisations to provide new insight and enable IT to be more proactive, reduce costs and enhance end-user productivity. Its endpoint analytics provide essential visibility for IT governance.
Nexthink, which serves Global 5000 organisations, is a privately held company headquartered in Lausanne, Switzerland, with operations in the US, Europe, Middle East and Asia Pacific.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
About The University of Derby
Gaining university status in 1992, the University of Derby has earned both national and global accolades thanks to its unique combination of local economic focus and worldwide partnerships. As the only university in the county of Derbyshire, the University now serves more than 30,000 students studying at its sites in Derby and Buxton, or online. The University now ranks in the top 10 for teaching quality nationwide and is the number one university in the East Midlands for graduate employment.
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