End-user IT operations analytics used for efficient service delivery and incident response
October 6, 2014 – Lausanne, Switzerland – Nexthink®, the unique provider of End-user IT Analytics, today announces that its V5 modular platform has been selected by the University of Bedfordshire as part of a technical refresh, and to increase the efficiency of its IT service desk.
Nexthink V5 pro-actively monitors IT networks and reports on important end-user related events, such as changes in the IT infrastructure, application usage and bandwidth, error messages and crashes, as well as potential security risks. The solution ensures that the performance of IT services is recorded and uniquely visualised from the end-user’s perspective.
Leanne Porter, CEO of Nexthink’s partner, Pangea Systems, said, “The University of Bedfordshire has proven itself to be a leader in the development of computer science and technology courses, especially Business Information Systems , Data Science, Telecommunications and Network Engineering.
“So when this multi-campus, dynamic, forward thinking university looked to refresh its IT Service Management estate, Pangea Systems’ recommendation, as trusted advisor, was that it should choose Nexthink. Given the trajectory of thought, innovation and ideas shared by both the University of Bedfordshire and Nexthink, it was an obvious partnership with clear benefits for all.”
“Along with investing in new ITSM and transformation solutions, we have re-evaluated and consolidated our existing IT solutions over the past 18 months, and Nexthink has played a key part in this. Unlike other monitoring tools, Nexthink allows us to concentrate on the 5,000 end-devices on our infrastructure. By looking beyond back-end operations to the actual impact on end-users, we can see just how the new environment is performing, where the gaps are, and where further improvements are needed.” said Minesh Chikniwala, Deputy CIOat the University of Bedfordshire.
“Previously, IT service desk resources were taken up with duplicate calls and firefighting but, by allowing the team to isolate issues before they affected the wider user base, Nexthink has allowed a considerably more proactive, methodical and rational approach to incident responses.”
With 2,000 employees across large campuses in Luton, Bedford Milton Keynes and Aylesbury, the University is the single, major provider of undergraduate, postgraduate and professional education in Bedfordshire.
“We are pleased to welcome the University of Bedfordshire as a customer,” said Tim Pollard, vice president Europe at Nexthink. “The intelligence and visibility delivered by IT operations analytics have meant that end-users are already enjoying improved service delivery, and are also contributing to a considered and targeted transformation of the University’s technical estate.”
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualisation of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimise endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualisation extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilising a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
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