Leading A-E firm deploys End-user IT Analytics to understand the end-user experience allowing for better service delivery
April 29, 2014 – Lausanne – Nexthink®, the unique provider of End-user IT Analytics, has today announced that its modular platform has been selected by STV to provide real-time visibility and analytics across its entire IT infrastructure.
Nexthink proactively monitors IT networks and reports on important end-user related events, such as changes in the IT infrastructure, application usage and bandwidth, error messages and crashes, as well as potential security risks, ensuring that the performance of IT services is recorded and uniquely visualised from the all-important perspective of the end-user.
“Information technology is core to our success as a business,” said Michael Petrisko, Global Vice President and CIO at STV, “Nexthink End-user IT Analytics allows us to see, understand and quantify the experience of our end-users across the company, something that was previously not only cost-prohibitive but, quite simply, impossible for us to do.”
STV, headquartered in Douglassville, PA, is a leading 100-year-old professional firm providing architectural, engineering, planning, environmental, and construction management services for buildings and facilities, transportation systems, energy and infrastructure.
Petrisko added, “As our firm continues to grow, there is an increasing need for us to provide more robust, secure and standardized IT services across our entire IT infrastructure. With increased visibility and understanding of our IT asset performance and utilisation from the end-users’ perspective, we are not only able to deliver a better service to our internal and external clients globally, but also in reduced software, hardware and staffing costs.”
Paul Cattafi, Group Director IT Operations at STV, added, “My role is to see that our employees have a satisfactory end-user experience, which Nexthink allows me to do by providing a truly unique perspective. It gives me the means to quantify the intangible things, such as login times, and understand what my end-users are experiencing on a daily basis. This in turn allows my team to deliver on our end-users’ high expectations.”
“Thanks to the insight and understanding our partner RennerBrown had with regards to STV’s business, they were able to introduce Nexthink and we are now pleased to welcome them as our customer,” said Shane Eliason, Vice President Americas at Nexthink. “The information and visibility provided by End-user IT Analytics can deliver real benefits to firms like STV by maximizing operational efficiencies, reducing IT costs, and improving compliance and quality of IT services.”
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
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