NHS Foundation Trust employs End-user IT Analytics to inform investment and ensure pro-active service delivery
19 January, 2015 – Lausanne – Nexthink®, the unique provider of End-user IT Analytics, in partnership with Datrix, has today announced that its V5 modular platform has been selected by Royal Brompton & Harefield NHS Foundation Trust to provide greater visibility and insight, and improve IT service delivery across its technical estate and network infrastructure.
Nexthink V5 pro-actively monitors IT networks and reports on important end-user related events, such as changes in the IT infrastructure, application usage and bandwidth, error messages and crashes, as well as potential security risks. It ensures the performance of IT services is recorded and uniquely visualised from the all-important perspective of the end-user.
Mahmood Chaudhri, Managing Director at integration partner Datrix, said “Nexthink V5 is a great fit for healthcare. With the huge increase in clinical and personal devices connecting to the network, it is a critical requirement that these devices perform as expected at all times to maintain clinical services. We are delighted that Royal Brompton & Harefield NHS Foundation Trust is already seeing value from Nexthink”.
“The Trust recognises the important role played by technology in delivering the best possible care and service to our patients, so there’s a real appetite for ensuring it’s employed to its best potential” said Joanna Smith, CIO at Royal Brompton & Harefield NHS Foundation Trust.
“When I joined the Trust two years ago, there was very little information on the make-up of its technical estate, and no satisfactory means of identifying it. Since deploying Nexthink’s End-user IT Analytics earlier last year however, we have a reliable, comprehensive view of every device on our technical estate – and its configuration – giving us a clear idea of where further investment is needed to achieve our objectives.”
She continues, “Our service desk is already seeing significant benefits. The visibility that Nexthink offers allows them to be pro-active, identifying and isolating issues long before they become a bigger problem across the infrastructure – and often before the affected end-user is aware of their existence. ”
Royal Brompton & Harefield NHS Foundation Trust is the largest specialist heart and lung centre in the UK and among the largest in Europe. Working from two sites, Royal Brompton Hospital in Chelsea, West London, and Harefield Hospital near Uxbridge, the Trust’s technical estate consists of around 2,750 end-users. The Trust undertakes more than 144,000 outpatient appointments and supervises around 32,000 inpatient stays each year. Its specialists perform over 3,300 angiograms / cardiac catheterisations, 2,200 thoracic surgery operations, 2,400 coronary angioplasties, 1,400 treatments for respiratory failure, and 1,000 heart bypass operations on an annual basis.
“We are pleased to welcome Royal Brompton & Harefield NHS Foundation Trust as a customer,” said Tim Pollard, vice president Europe at Nexthink. “The intelligence and network visibility provided by IT operations analytics are already delivering tangible benefits to the Trust by improving the quality of its IT services, and contributing to a considered and targeted transformation of its technical estate.”
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualisation of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimise endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualisation extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilising a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
Datrix are leaders in cloud and on-premise data, voice and Unified Communications infrastructures.
For over 20 years Datrix has delivered innovative end-to-end network and communication solutions, expert consultancy and professional managed IT services to private and public sector organisations, from small enterprises through to some of the UK’s largest Healthcare and Central Government bodies.
For more information, visit www.datrix.co.uk
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