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Press Release|2 minutes

Nexthink Receives Application Certification from ServiceNow for Sale on ServiceNow Store

BOSTON – June 7, 2017 Nexthink®, a leader in end-user experience management solutions, today announced it has received certification of the Nexthink platform with ServiceNow®.  Certification by ServiceNow signifies that Nexthink has successfully completed a set of defined tests focused on integration interoperability, security and performance.  The certification also ensures that best practices are utilized in the design and implementation of Nexthink’s solution with ServiceNow.

Nexthink’s end-user experience management software combines real-time endpoint analytics and end-user feedback. With the new integration, now it’s possible for IT teams to automatically streamline IT operations by dynamically gathering end-user computing information from every endpoint for precise mapping and visibility into the services and applications that are being consumed.

It also enables IT operations teams using ServiceNow to:

  • Automate change requests and incident management to proactively improve the user experience with Configuration Management Database (CMDB) updates addressing IT issues impacting people at work and endpoint performance, as well as satisfaction and feedback from end-users
  • Simplify auditing and compliance requirements with accurate asset and usage data that is populated directly into the CMDB, ensuring that it is always up-to-date, reflecting the most recent changes

“With this new ServiceNow certification, we’re able to help our customers create a more advanced CMDB,” said Samuele Gantner, VP Products, Nexthink. “This new integration automates the discovery of IT assets and relationships, enabling IT departments to obtain a more coherent, up-to-date and service-aware CMDB that is capable, for instance, of showing the consequences of a change request in terms of impacted end-users and not only datacenter CIs.”

The Nexthink CMDB Connector is now available in the ServiceNow Store.

About Nexthink

Nexthink is a leader in end-user experience management from the endpoint. The company’s solutions combine real-time endpoint analytics and end-user feedback, through unique analytics and visualizations to provide new insight and enable IT to be more proactive, reduce costs and enhance end-user productivity.

Nexthink is privately held with headquarters in Lausanne, Switzerland, and U.S. headquarters in Boston, Mass.

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Linda Pendergast-Savage
Pendergast Consulting