End-user IT Analytics Recognised by the ITSM Review for Proactive Incident Management
Lausanne, Switzerland – Nexthink®, the unique provider of End-user IT Analytics, today announced that Nexthink V6 has been recognised by the ITSM Review as a winner in the category of Best for Productivity.
Vawns Murphy, Senior ITSM Analyst for the ITSM Review said “If I was a fairy godmother, I would give this product to every Service Desk in the world as the value add is so impressive; in empowering the Service Desk it makes Incident Management proactive and maximises user experience. Nexthink is more than an IT analytics tool; it drives proactivity in Incident Management notifying end-users of an issue and enabling our IT professionals to work on a fix without a single inbound call to the Service Desk.”
Nexthink participated in the 2016 Incident Management Group Test by the ITSM Review. The group test is an independent review of software products and vendors in the ‘Incident Management’ market area. As part of the review, Industry experts explored how toolsets can support and optimise the Incident Management process. Nexthink End-user IT Analytics was recognised for empowering the Service Desk and making Incident Management more proactive.
Nexthink V6 proactively monitors the entire IT infrastructure and reports on important end-user related events, such as performance issues, failures, crashes, as well as security issues. Nexthink’s real-time and historical record of the usage and performance of IT services from the end-user perspective, provides IT organisations with unique visualisations and actionable insight.
“We are pleased that the ITSM Review recognises the transformational value that IT Analytics offers Service Desks,” said Poul Nielsen, CMO of Nexthink. “Nexthink solves the number one problem facing IT, the under reporting of issues where end-users don’t report and complain about IT to the business.”
About the ITSM Review
The ITSM Review is an online community for worldwide ITSM professionals. Its mission is to provide independent industry news, reviews, resources and networking opportunities to Vendors, Partners, Consultants and End Users working in IT Service Management. For more information please visit: http://www.theitsmreview.com/.
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
Tel: +33 (0)6 34 77 15 97