Nexthink is trusted to enhance ServiceNow solutions for Incident Management, Problem Management and IT Governance
April 17, 2014 – Lausanne – Nexthink®, the unique provider of End-user IT Analytics, today announced that Nexthink’s solution has received certification of its integration with ServiceNow®. Certification by ServiceNow signifies that Nexthink has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures best practices are utilized in the design and implementation of Nexthink’s integration with ServiceNow.
Nexthink End-user IT Analytics boosts IT operations and governance. Nexthink maps all the IT services, how they are being consumed, and how the IT infrastructure is operating, from the perspective of the end-users (business users). With Nexthink, the ServiceNow console is populated with real-time end-user analytics that improve incident management, problem management and IT governance. The real-time analytics enables ServiceNow workers to preempt major incidents, which helps reduce the reporting of incidents by as much as 35%, predict the probable cause of problems reducing time to resolution by 60%, and be more proactive by identifying the end-users that have been or will be affected by the problem.
Nexthink provides real-time visibility and analytics on the usage of the entire IT infrastructure and endpoints from the end-user perspective. All important end-user related events, for example changes in the IT infrastructure, application usage, bandwidth, error messages and crashes, as well as potential security risks and the performance of IT services are recorded and visualized from the end-user perspective.
“ServiceNow certification demonstrates Nexthink’s commitment to work closely with trusted technology partners,” said Kirsten Ward, VP Global Business Development, Nexthink. “Leveraging ITOA, our joint customers can maximize operational efficiencies, reduce IT costs, and improve compliance and quality of IT services.”
The Nexthink solution will be presented on the Cloud Sherpas’ booth at the ServiceNow Knowledge14® conference, April 27-May 1, 2014 at the Moscone Center in San Francisco.
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.