End-User IT Analytics considerably improves the transparency and efficiency of service organizations
Lausanne – Nexthink®, the unique provider of End-user IT Analytics, today announced a partnership with InfraVision Belgium. InfraVision is a market leading Service Management consulting, education and technology provider headquartered in the Netherlands with an affiliate in Belgium, amongst other EMEA affiliates.
With more than 15 years of experience setting up service organizations, InfraVision converts the ITIL theory into ‘best practice’ solutions. InfraVision’s elaborate ITIL knowledge combined with its extensive knowledge of Service Management software enables enterprises to considerably improve the transparency and efficiency of their service organizations.
InfraVision Belgium is a forerunner in the application of the Service Management of the Future vision of InfraVision. They have noticed a rapidly increasing need in the market for improved end-user experience, for which pro-active monitoring and problem solving of the end-user experience is key. Nexthink is a great lever in achieving this.
Nexthink provides real-time visibility and analytics on the usage of the entire IT infrastructure and endpoints from the end-user perspective. All important end-user related events, for example changes in the IT infrastructure, application usage, bandwidth, error messages and crashes, as well as potential security risks and the performance of IT services are recorded and visualized from the end-user perspective.
“Nexthink is an integral component of InfraVision’s portfolio and customers benefit from real-time visibility of their infrastructures from the end-user perspective. Nexthink’s IT Analytics deliver actionable insight into the cause of issues and provide the possibility to proactively avoid service degradations and downtime,” said Nathan Wyld, Europe Channel Director, Nexthink. “IT Operations Analytics (ITOA) leads to more satisfied end-users and more efficient and effective IT operations.”
“Nexthink adds unique capabilities to our ITSM portfolio and ITOA provides clear benefits to our customers,” said Frank Verraest, General Manager Belgium, InfraVision. “We consistently look for solutions that will improve our customers’ IT Service Management, Nexthink is a unique solution to increase the effectiveness of a service organization in terms of pro-active problem solving. It is clearly very complementary to traditional application and infrastructure monitoring tools. Once implemented, it has an immediate positive impact on incident reduction and incident avoidance, thus on the increase of end-user satisfaction, as well as on security compliance. Nexthink is a ‘no-brainer’ when it comes to Return on Investment.”
We are InfraVision. We help ambitious service organizations to become an indispensable partner to their customers. We believe that a successful service organization adds value to your business and helps their customers to be successful as well. This is the core of our approach; determine how you can add value, make it happen and make it visible. We help you choosing the right strategy to achieve this. With implementing proven processes, an effective organization model and innovative tooling we make your organization agile and a real partner to your customers.
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.