Analyst Report Highlights How Organizations Use Continuous Resolution to Improve Availability of Digital Assets and Handle Disruptions Effectively
BOSTON, March 1, 2018 — Nexthink®, a leader in end-user experience management software for enterprises, today announced that it was included in Forrester Research’s newly published Now Tech: Continuous Resolution, Q1 2018*. The report discusses the benefits of investing in a continuous resolution platform, including: overall preservation of enterprise value, improvement in the availability of critical digital services and products and effective management of IT incidents and crises.
“As digital systems become critical to your customers, you must respond quickly to their disruption,” writes Forrester report author Charles Betz. “I&O [Infrastructure and Operations] teams need automation to define responsibilities and to notify about, acknowledge, dispatch, collaborate on, and track short and long-term resolution status.”
“Forrester’s report on the continuous resolution vendor landscape highlights the importance of rapid-response and collaborative approaches for properly managing incident response,” said Pedro Bados, CEO of Nexthink. “The Nexthink solution is built for optimal collaboration between IT departments and employees, helping businesses consistently increase productivity and deliver high IT satisfaction across the enterprise in real-time.”
Nexthink supports over 800 customers around the world in maintaining and enhancing the digital experience workplace. The Nexthink platform allows companies to have the visibility and control to resolve issues when they arise across all employee endpoints. By providing customers with complete access to all end-user computing data, Nexthink gives enterprise IT departments a unified view of key information and arms them with the ability to engage with employees and automatically remediate issues instantaneously.
The report also provides concise recommendations on how I&O leaders can expand from traditional ITSM (IT Service Management) incident management and embrace continuous resolution. The full Forrester Now Tech: Continuous Resolution, Q1 2018 report can be purchased and downloaded here.
Nexthink provides digital experience management for the enterprise. Leading global companies know that satisfied employees generate more satisfied customers. With Nexthink, organizations can deliver consumer-grade experiences to their employees to increase satisfaction and productivity. Nexthink combines data collection, monitoring, analysis, remediation, intelligence and communication, to engage with employees and gather the right context for continuous optimization. Nexthink is privately held with headquarters in Lausanne, Switzerland, and U.S. headquarters in Boston, Mass. Learn more at nexthink.com.
* Now Tech: Continuous Resolution, Q1 2018, Charles Betz with Eveline Oehrlich, Julia Caldwell, and Diane Lynch, February 16, 2018