Partnership agreement to meet growing demand for IT analytics solutions in BeNeLux region
Farnborough, UK – Nexthink®, the unique provider of End-user IT Analytics, today announced a partnership with Synergics, a managed cloud service provider. Under the agreement, Synergics will integrate Nexthink’s technology into its portfolio to help customers align IT and business on a strategic, tactical and operational level.
The addition of end-user IT analytics into its framework supports Synergics’ vision of taking customer intimacy to the next level. With Proalytics, Synergics offers a complete set of managed services based on Nexthink to allow its customers to fully leverage all the benefits end-user analytics has to offer. Nexthink provides essential information from the end-user perspective that IT support teams have been missing. Synergics can now deliver more proactive support, resolve issues faster and provide a more secure workplace for customers.
Nexthink provides real-time visibility and analytics on the usage of the entire IT infrastructure and endpoints. All important end-user related events, for example changes in the IT infrastructure, application usage, bandwidth, error messages and crashes, as well as potential security risks and the performance of IT services are recorded and visualized from the end-user perspective.
“Using Nexthink, we can immediately offer a great number of benefits to our customers,” says Dimitri Van Kets, COO of Synergics. “We integrated Nexthink into Synergics’ managed services framework and offer an end-user centric IT support that no longer has to rely on end-user input to discover IT issues. Using automatic correlation, we instantly assess the full scope of a problem and can solve it in a truly proactive way for all impacted end-users. Knowing the issues of business end-users is a huge step forward for any service desk and IT support organization, and finally delivers real end-to-end support!”
“We are pleased to partner with Synergics and expand our reach in the BeNeLux region,” says Nathan Wyld, Channel Director Europe at Nexthink. “Synergics has the experience to translate Nexthink big data into new exciting services and views that enhance IT support and maintenance, enable a truly proactive end-to-end service desk, boost endpoint security and lower the overall cost of support.”
Nexthink is the pioneer of End-user IT Analytics for security, operations and projects. Our unique software provides enterprise-wide, real-time analytics covering all endpoints, users, applications and network connections and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect,communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, SIEM (Security Information and Event Management), APM (Application Performance Management) and Client Management tools and provide essential visibility for IT governance and compliance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
Synergics is a cloud changes agent, supporting companies to face the challenges of digital transformation.
We are specialized in managing innovative, flexible digital workplaces and cloud solutions. To support your environment we offer monitoring, network & security management. As well as a Nexthink BeNeLux silver partner, Synergics is a Microsoft CSP (Cloud Solution Provider) delivering end-user productivity and security solutions. Synergics has also been chosen by Microsoft as one of the first cloud OS Network (COSN) partners in order to build hybrid cloud scenarios. Synergics holds both ISAE3402 and ISO 27001 certifications.