End-User IT Analytics considerably improves the transparency and efficiency of service organizations
April 15, 2014 – Lausanne – Nexthink®, the unique provider of End-user IT Analytics, today announced a partnership with InfraVision. InfraVision is an IT Service Management consulting, education and technology provider headquartered in the Netherlands with offices across EMEA.
With more than 15 years of experience setting up service organizations, InfraVision converts the ITIL theory into ‘best practice’ solutions. InfraVision’s elaborate ITIL knowledge combined with its extensive knowledge of Service Management software enables enterprises to considerably improve the transparency and efficiency of their service organizations.
Nexthink provides real-time visibility and analytics on the usage of the entire IT infrastructure and endpoints from the end-user perspective. All important end-user related events, for example changes in the IT infrastructure, application usage, bandwidth, error messages and crashes, as well as potential security risks and the performance of IT services are recorded and visualized from the end-user perspective.
“Nexthink compliments InfraVision’s existing portfolio and customers benefit from real-time visibility of their infrastructures from the end-user perspective. Nexthink’s IT Analytics deliver actionable insight into the cause of issues and provide the possibility to proactively avoid service degradations and downtime,” said Nathan Wyld, Europe Channel Director, Nexthink. “ITOA leads to more satisfied end-users and more efficient and effective IT operations.”
“Nexthink adds unique capabilities to our ITSM portfolio and ITOA provides clear benefits to our customers,” said Martijn Adams, Director ITSM, InfraVision. “We consistently look for solutions that will improve our customers IT Service Management, and adding Nexthink is another step for us in offering the best integrated ITSM solutions.”
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.