Local government selects IT Analytics to deliver higher levels of end-user satisfaction and productivity
Farnborough – Nexthink®, the unique provider of End-user IT Analytics, today announced that Newcastle City Council has selected Nexthink and S2Gov to improve the visibility of its IT estate. By utilising IT analytics, the Council aims to more effectively manage IT operations and provide proactive support in order to deliver higher levels of end-user satisfaction and productivity.
With high aspirations to deliver the vision of a vibrant, safe, sustainable and modern city, Newcastle City Council provides a wide range of local government services including council tax, waste collection and recycling, parking services, social care, social housing, libraries and leisure services. To ensure the smooth operation of its services, the council currently has 4,746 end-user PCs distributed in around 20 offices across the city.
Newcastle City Council was looking for a solution to supplement the reporting activities of its network and wider infrastructure. With traditional backend monitoring solutions in place, a similar solution was needed to provide the missing end-user perspective. As part of an ICT staff survey, it became apparent that there were unreported issues in their environment and that end-users were unhappy with existing devices and support. Newcastle City Council wanted to improve customer service by taking a more proactive approach, rather than reacting to end-user reported issues and incidents.
Nexthink V6 proactively monitors the entire IT infrastructure and reports on important end-user related events, such as performance issues, failures, crashes, and security issues. Nexthink’s real-time and historical record of the usage and performance of IT services from the end-user perspective provides Newcastle City Council organisations with unique visualisations and actionable insight.
“Everything we do has an impact on the people that live in our city so our level of customer service must be second to none,” said Joe Bradshaw, Senior ICT Solutions Analyst at Newcastle City Council. “Nexthink is a very powerful and simple to use solution that does exactly what it says it can do. Nexthink provides a wealth of information literally at our fingertips and we are expecting a significant ROI within the first 12 months of using the solution. End-user IT analytics will be instrumental to the success of our agile accommodation project where we want to measure the usage of devices in this new working environment.”
“The focus of Newcastle City Council’s work is to deliver successful outcomes for customers and citizens,” said Steven Little, Country Manager, Northern Europe at Nexthink. “IT Analytics enable local governments to perform detailed investigations in real-time from the end-user perspective, to enhance IT governance and control and implement a cost effective IT operations strategy.”
Armi Kundi, Business Development Director at S2Gov, an authorised value-added distributor of Nexthink’s technology to local authorities and other government bodies said “S2Gov are committed to enabling local authorities to do more with less by using IT Big Data and End-user Analytics. As Local Government continues to feel financial pressures, there’s a huge challenge involved in reducing costs and maintaining a high standard of service. Thanks to Nexthink, Newcastle City Council are achieving both of their key objectives; maintaining and enhancing service standards for the citizens of Newcastle, whilst proving significant financial savings at the same time.”
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
About Newcastle City Council
Newcastle City Council is a local authority for the metropolitan borough of Newcastle upon Tyne in North East England. The council consists of 78 councillors, three for each of the city’s 26 wards, serving around 259,500 residents.
What we do. End-user analytics to reduce costs and increase efficiency
Who we do it for. Councils, local government, public sector
How we do it. We listen. We partner. We share success.
Find out more at www.s2gov.com.
Tel: +44 7966505044