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Digital Sabotage: Nexthink Reports Negative Digital Experiences Contributing to the Great Resignation Read More

Press Release|3 minutes

New Data from Nexthink Shows Employee Burnout and Retention are Top Challenges for Businesses in Q4

77 percent of IT and HR decision-makers blame tech failures for employee burnout, prompting both departments to come together

BOSTON / LAUSANNE – October 12, 2021 – Nexthink, the leader in Digital Employee Experience (DEX) management software, today released a new report, “HR & IT: The Grand Alliance” on the interdepartmental collaboration between the two departments. After 18 months of remote and hybrid work, these departments are teaming up to overcome the biggest challenges facing companies: employee burnout and retention. Previously two departments with little overlap, the pandemic has forced them to come together to solve the employee experience problemNow 68 percent of respondents say their IT and HR departments collaborate to solve the employee experience problem, but 41 percent of respondents rank their relationship as either average, below average, or not applicable. 

By aligning HR and IT departments to solve the employee experience problem, companies are looking to tackle issues that are currently leading to burnout and trends such as “the Great Resignation.” With 77% of employees experiencing burnout and 65% looking for a new job, employers are trying to figure out how to solve the root causes of these issues. According to the new report, nearly 1 in 5 respondents (19%) say poor IT is the biggest contributor to burnout, and 65% of respondents say that data demonstrating how much time is lost to IT issues is the most helpful information to see about their workforce.  

We’re at an inflection point, work from home and hybrid offices are not going away,” said Yassine Zaied, Chief Strategy Officer of Nexthink. “We must reprogram our understanding of the employee experience to better account for the effect a poor digital experience can have on employee burnout and retention. HR departments need to understand how technology is impacting the employee experience, and that means closely collaborating with IT to see how workers are using applications, what roadblocks stand in the way of productivity, and how to leverage tech to increase engagement.” 

“The pandemic accelerated not only the trend of remote work, but also the importance of how the digital experience fits into the overall employee experience,” said Gil Cohen, founder of Employee Experience Design. “With digital as the only gateway to connect with many of our colleagues, it has become critical for HR and IT to work together towards achieving common goals, like ensuring productivity, connectivity, engagement, and employee wellbeing.” 

IT departments are responsible for preventing and solving tech issues and are acutely aware of the impact these issues have on employees and their productivity. With the challenges of remote and hybrid work on top of regular IT issues, it is no surprise that 22 minutes of employee productivity are lost every day due to IT problemsBy surfacing issues so HR can help combat them and prevent employee disengagement and burnout. More than half (52%) of respondents would like to better understand what digital experience issues are frustrating employees the most, so that they can help fix those problems. Nexthink’s DEX management software provides IT and HR departments with the insights they need to understand the employees’ daily technology experiences at the device level and how to best respond.

HR & IT: The Grand Alliance research is based on data and insights from 100 HR and IT decision-makers, for more information and to read the full report:

About Nexthink

Nexthink is the leader in digital employee experience management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 13 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. 

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