March 12, 2015 – Lausanne, Switzerland – Nexthink®, the leading provider of end-user IT Analytics, today announced the results of the ITOA Innovation Awards. Recognized by leading analyst firm Gartner as a ‘Cool Vendor’ in ITOA, Nexthink honors it customers and partners for innovation and forward thinking.
More than 50 participants from 10 countries were nominated for an ITOA Innovation Award. The winners were selected for the most innovative implementations of end-user IT Analytics in the areas of security, ITSM, Transformation, IT Governance, MSP and Big Data.
CUSTOMER winner – Brose
Brose GmbH & Co. KG with a presence in 23 countries worldwide, manufactures components and systems for vehicle doors, seats and frames. In order to improve the quality of service, IT service management, and ultimately end-user satisfaction across the enterprise, IT is taking a more proactive approach to support. Thanks to Nexthink IT Analytics, Brose is able to respond to issues faster and individual IT departments are now working together more effectively.
“With Nexthink, we are able to detect issues early and accurately address them with the appropriate managers. In return, we can provide reliable data on the effectiveness of troubleshooting procedures,” said Henning Kupfer, Information Systems / PC Service & Helpdesk, Brose.
PARTNER winner – DSP IT Service GmbH
DSP IT Service GmbH has developed an integration module, the ‘DSP Nexthink Connector.’ This module can be quickly and easily set up and personalized. The ‘DSP Nexthink Connector’ accesses Nexthink’s web interface and increases the efficiency of Nexthink analytics in almost all business areas.
PARTNER winner and European Partner of the Year – Consulting4IT GmbH
For system integrator and Platinum Partner Consulting4IT, Nexthink’s IT analytics is the ideal solution to measure the quality of IT services from the end-user perspective. Consulting4IT was recognized for its project at Festo that also received the Computerwoche ‘Best in Big Data’ Award. In addition, Consulting4IT was named the most successful Nexthink partner in Europe.
PARTNER winner – Unisys Austria
Unisys selected Nexthink’s technology to optimize IT projects comparing end-user devices with similar end-user profiles. IT analytics provide high quality data and a variety of detailed information in real-time. This fact-based knowledge can be leveraged to guarantee an optimal set up of workstations for each profile.
PARTNER finalist – ITSM and ‘Best New European Partner of the Year’ – PMCS.helpLine software group
The integration of service management solution helpLine with Nexthink delivers customers faster, more cost-effective and significantly more proactive support. This is achieved through real-time IT analytics from the end-user perspective.
PARTNER finalist – Beck et al. Services GmbH
Long-time Nexthink partner Beck et al. Services delivers its IT service portfolio to the renowned publishing house IDG through an initiative to measure and improve end-user satisfaction. IT managers can now find out IT excellence benchmark results by the publication by CIO Magazine.
PARTNER finalist – SWISSCOM
With Smart Monitoring, Swisscom offers a cloud-based analytics solution for both medium-sized companies and partners to optimize the quality of service to customers and end-users. The solution is integrated in the Swisscom environment and is hosted in Swisscom data centers.
PARTNER finalist – VIPCON
With its new product “Nexthink2BMC,” VIPCON provides a comprehensive integration of Nexthink in ITIL processes and tools from BMC to optimize IT Service Management (ITSM). The benefits of Business Service Management (BSM) solutions by Nexthink’s innovative IT analytics increase transparency.
PARTNER finalist – ITSM – JevoTrust Management Ltd.
JevoTrust Management AG has developed a Nexthink integration module for FrontRange Desktop and Server Management (DSM 7). This integration module improves the performance of the Front Range implementations.
“As part of the ITOA Innovation Awards, Nexthink recognizes the most innovative solutions in the field of end-user IT Analytics,” says Ulrich Zeh, Sales Director Germany at Nexthink. “We are very impressed to discover new ways customers and partners leverage our technology and benefit from valuable information when integrating Nexthink with other IT solutions.”