Group ensures the highest standards of IT operations and support across locations in Saudi Arabia and other countries.
KSA – November 11, 2014: Established by Sheikh Isam Kabbani, the IKK Group is recognized as one of the top 50 companies in Saudi Arabia in the construction industry. IKK Group today announced that it is deploying Nexthink’s IT analytics solution through its partner ProgressWays to better serve its customers and enable the group to further diversify its operations.
IKK Group understands that technology is key to help the organization meet its business objectives. IKK Group’s Centralized Information Technology Department (CITD) is tasked with delivering a high level of service to its customers across 6 locations; including Saudi Arabia, Qatar, UAE, Egypt, Oman and Lebanon. Any IT failure or service disruption can impact customer service and harm IKK Group’s reputation. With the help of ProgressWays, Nexthink offers improved visibility, easily detects issues and identifies patterns in its IT environment – ensuring enhanced performance and efficiency.
Zohdi El-Saadi, Chief Information Officer, IKK Group said, “We can see how our IT infrastructure is operating and transforming, in real-time with Nexthink. This new insight helps our IT departments connect, communicate and collaborate. We are able to generate reports for senior management in just a few clicks, which saves our IT support team around 50% of time compared to generating these reports the old fashioned way before using Nexthink.”
Ghassan I. Alkahlout, Regional Director, Nexthink said, “Nexthink offers IKK Group insightful information of its IT infrastructure; giving early warning of impending issues and the ability to discover bottlenecks and proactively take action before end-users are impacted. This enables the IT team to detect and solve problems faster.”
Wael F. Suleiman, VP Sales, ProgressWays said, “Initially the IT team spent a lot of time and resources to discover and resolve issues across different locations. With Nexthink, IKK Group’s IT department has the visibility into the challenges employees (end-users) face, can transition from reactive to proactive IT support, and improve problems. ProgressWays will continue to work closely with the IKK IT team to help deliver its business objectives.”
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
ProgressWays brings a breath of fresh air to the professional services market in KSA, by combining its original values, going the extra mile and utilizing its unique expertise to provide a state of art services. ProgressWays will lead the market by introducing new standards of excellence and quality driven services, enhance the customer experience and make challenging tasks more enjoyable every time.
ProgressWays guarantees excellence in professional services delivery, by making its expertise, services and solutions available to help the customers to achieve their business goals efficiently and effectively; through affordable yet reliable solutions and services. ProgressWays aims to be a trusted partner to its customers that provides highly qualified resources and ensures a smooth and successful implementation for their projects.
For more information: http://progressways-it.com/
About IKK Group
The IKK Group has been operating for more than four decades in Saudi Arabia. First established by Sheik Isam Kabbani in the late 1960s, the IKK Group began as a marketing office for NEPRO Plastic Factory and flourished into a diversified group of companies that continues to serve the Gulf Region and the Middle East.
For over 38 years, the IKK Group has been a leading manufacturer and supplier in the construction industry. Recognized as one of the top 50 companies in Saudi Arabia, the IKK Group is a pioneer in waterproofing and weatherproofing, building materials, steel products, PVC pipes, sanitary fittings and accessories, and other items for the construction industry.
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