The Company will receive more transparency on the availability of IT services to enable proactive troubleshooting
Lausanne, Switzerland – Nexthink®, the innovator of end-user IT Analytics, today announced the launch of a project with GKN Land Systems, a world leader in mechanical drive technology. Through its partner DSP, GKN Land Systems selected Nexthink IT Analytics to provide a comprehensive and real-time view of the performance of all IT processes from the end-user perspective.
Even though the project is still in its infancy, GKN Land Systems is thrilled with the Nexthink solution, its ease of deployment and the professional support provided by its partner DSP. The ability to significantly reduce troubleshooting time was an important criterion in selecting Nexthink.
To take full advantage of the added value of Nexthink, GKN Land Systems has opted for the use of the ‘DSP Nexthink Connector’. When opening a ticket, real-time information is now immediately delivered to the Service Desk. The end-user IT analytics provided by Nexthink enable the Service Desk to proactively identify and resolve issues. The ability to perform a root cause analysis with a few clicks is possible, even at the initial report of a problem.
“Since we started using Nexthink IT Analytics in combination with the DSP Connector, the Service Desk receives Nexthink information delivered directly within the ticketing process. This enables us to easily diagnose performance problems from the end-user perspective, and the unique classification of incidents allows us to take immediate and targeted action. We are no longer dependent on vague error descriptions from our end-users. We can now respond much faster and we have our clients more effectively under control,” says Andreas Happe, Head of IT at GKN Land Systems (Lohmar and Unna locations).
“The new DSP Nexthink connector is the Swiss Army knife to bring current client information from Nexthink to exactly where it is needed quickly, efficiently and clearly,” says Dr. Steffen Scholtze, CEO of DSP IT Service GmbH.
Lohmar, Unna, Dessau and La Guerche are mentioned as locations for the pilot.
GKN Land Systems is a global leading supplier of technology differentiated power management solutions and services. We design, manufacture and supply products and services for the Agritechnical, Construction, Mining and Utility vehicle markets and key Industrial segments, offering integrated PowerTrain solutions.
The DSP IT Service GmbH, is one of the leading experts in the IT Service Management (ITSM) area. Founded in 1995 and headquartered in Bad Homburg, with about 50 permanent employees, working for numerous national top companies. The portfolio includes DSP business consulting and implementation of different software solutions (including Nexthink, Matrix42, CA Technologies, Globo), technical support and training. Towards a Value-IT the company DSP Step by Step, accompanies customers by revealing the potential for efficiency and optimal targeted measures exploits – from consulting to managed IT services. The partnership with the relevant customers has top priority here. In addition, the DSP develops its own software solutions for automating IT Service Management.
Since 2012, the DSP is a trusted advisor of Nexthink and supports customers both during the installation and operation of Nexthink Analytics. In 2014, DSP has been certified as a Nexthink Gold Partner and the first German training partner of Nexthink. With the establishment of this framework, DSP managed to stand out clearly from its competitors.
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
Tel: +49 151 235 16419