IT analytics solution offers real-time visibility; enabling energy provider to improve response time by 33%
KSA – With a 25 percent increase in production, the National Manufacturing and Gas Company (GASCO) in Saudi Arabia must ensure there are no supply shortages in the Kingdom. Consequently, technology remains at the core of GASCO’s mission for business continuity and to meet global industry standards.
The energy provider today announced that it has deployed the Nexthink solution at over 50 separate locations with the support of its partner ProgressWays. GASCO’s workforce requires access to business critical applications at any time, from anywhere they are located, to ensure production and to deliver uninterrupted service to customers across Saudi Arabia. With Nexthink, GASCO now has real-time and accurate data that enables the IT team to better understand how the system is being used in order to respond to technical issues much faster.
“Nexthink has brought significant savings to GASCO in terms of both time and resources. We can now see all the dimensions of our infrastructure in just a few clicks,” said Omar Al Hammad, Operations Manager, , GASCO. “This visibility from the end-user perspective enables the IT team to better respond to performance issues and easily perform capacity planning based on our actual IT infrastructure usage and performance.”
“We are extremely proud to work with GASCO’s IT team and help them meet their objectives,” said Yousif Hassan, Sales Manager, Nexthink. “An efficient and robust IT infrastructure is crucial for complex operations such as GASCO. Nexthink’s IT analytics gives GASCO a competitive advantage by offering real-time visibility of their entire IT infrastructure. This has helped GASCO significantly improve their response time by 33% and ultimately meet their business demands.”
“Following a demonstration, GASCO immediately understood the value end-user IT analytics could bring to the organization,” said Wael Sebgatala, VP Sales at ProgressWays. “Nexthink’s real-time analytics of GASCO’s IT infrastructure and endpoints provides new visibility and insight to enable the IT team to proactively discover and address issues in its environment.”
GASCO was incorporated in (1383) (1963) via the merger of National Gas Company in DAMMAM and its two branches in Riyadh and Jeddah together with Saudi manufacturing and Gas Company in Riyadh and its branches in DAMMAM. In the beginning of the seventies, many companies and small firms were incorporated to fill and distribute the gas. However, the sever inter-competition led to low services levels and irregular continuity of gas provision which required the government to interfere and decide to merge the incorporating company with National manufacturing and Gas Company (GASCO) by the end of (1395H) (1975).
For more information please visit: http://www.gasco.com.sa/index.asp
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
ProgressWays’ approach of Infrastructure Ambulance Service (IAS) framework analyzes all L2-L7 communications of customer environments, including full bi-directional transactional payloads. This innovative approach provides the correlated, cross-tier visibility essential for application performance, availability and security in today’s complex and dynamic IT environments.
Infrastructure Ambulance Service (IAS) gives the ability to answer the question “What is happening in my environment right now?” (IAS) will equip IT departments in any organization with the operational intelligence they need to proactively identify and fix problems, collaborate more effectively across teams and support migrations, tuning, upgrades, compliance audits and strategic initiatives.
For more information visit: http://progressways-it.com.
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