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Press Release|4 minutes

du Named Analytics’15 ITOA Innovation Award Winner

The Middle East region’s fastest growing telco recognized for innovation in ITSM (IT Service Management)

Lausanne, Switzerland – Nexthink®, the unique provider of real-time End-user IT Analytics, today announced that du has received an ITOA Innovation Award at Analytics’15, the yearly global Nexthink partner and customer event held in Geneva.

The ITOA Innovation Awards allow Nexthink to recognize the most innovative use of End-user IT Analytics. Winners were selected for the most innovative use of End-user IT Analytics for: Security, ITSM, Transformation, IT Governance, MSP and Big Data.

“Nexthink’s unique solution enabled us to proactively diagnose and fix issues before end-users are impacted. With Nexthink, we can truly see our IT infrastructure in real-time as never before, which is critical to our competitiveness in the telecommunications industry,” said Walid Kamal, Senior Vice President – Information Technology at du.

ITOA Innovation Award Winner for ITSM – du

du was looking for a powerful solution to perform detailed analyses and investigations in real-time from the end-user perspective. du selected Nexthink to enhance the level of ITSM and provide more proactive support and end-user management. Additionally, Nexthink is used to enhance IT governance and control over du’s environment through increased visibility of its disparate locations and offshore sites. Nexthink enables du to more effectively manage IT operations. Nexthink helps du implement a cost effective IT operations strategy to deliver higher levels of end-user satisfaction and productivity.

  • Real-time dashboards and alerts provide a status of du’s entire IT environment to ensure compliance and IT policies are enforced at remote sites,
  • du is now able to proactively manage its IT infrastructure and align IT spending with business priorities.

“We are delighted to recognize du for its innovation and continued success in supporting end-users with real-time IT Analytics,” said Maged Eid, Nexthink. “Nexthink helps align IT spending with business priorities by enabling du to proactively manage its IT infrastructure.”

The ITOA Innovation Awards ceremony was held recently at Analytics’15 in Geneva with over 400 registered attendees. Analytics’15 is Nexthink’s annual flagship event that brings together the most advanced community of End-user IT Analytics thought leaders from around the world.

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About du

We opened for business in 2006. We offer mobile and fixed telephony, broadband connectivity and IPTV services to individuals, homes and businesses. We also provide carrier services for businesses and satellite up/downlink services for TV broadcasters. As a rapidly-growing enterprise, we have a team of experts working to enhance and expand our bouquet of service offerings. Our people come from over 60 countries – we mirror the rich cultural diversity of our nation, while being able to serve our customers in a variety of languages.

We remain committed to providing fulfilling opportunities for quality talent in a cosmopolitan working environment. By the end of Q4 2014, more than 7.5 million individual customers and over 80,000 businesses have chosen to use our services. In 2013 we were awarded the Dubai Chamber CSR Label for the second year in recognition of our continuing commitment to CSR best practice and the Small Energy Award – Golden Category at Emirates Energy Award for our LEED platinum-certified Fujairah retail shop. We were also awarded with the Premier Plan Best Business Service commsMEA awards in 2013 and the award Best Cloud Provider for Datamena at Telecom Review Industry Awards.

du is 39.5 percent owned by Emirates Investment Authority, 20.08 percent by Mubadala Development Company PJSC, 19.5 percent by Emirates Communications and Technology LLC and the remaining stake by public shareholders. du is listed on the Dubai Financial Market (DFM) and trades under the name ‘du’.

For further information, please contact:

Saugat Chatterjee
PR Lead (B2B)
Brand & Communications
Mobile: +971559367045
Reka Sepsy
LeoComm PR
Tel: +971 4 367 6154
Mobile: +971 55 220 68 20
Fax: +971 4 367 2615


About Nexthink

Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.

Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.

Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit

Media contact                                           

Victoria Calmon
+33 6 34 77 15 97

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