Matrix42 Integration with End-user IT Analytics improves and optimizes Incident Management
5th March, 2014 – Lausanne – Nexthink®, the unique provider of End-user IT Analytics, announced today that DSP IT Service GmbH, a certified Nexthink Gold partner based in Bad Homburg, Germany, has created a new Nexthink integration module for Matrix42 Workplace Management. Leveraging Nexthink’s new Integration Toolkit, the integration will help IT departments maximize the value of their Matrix42 implementations by improving Incident Management.
The integration of Nexthink Matrix42 Workplace Management provides real-time analytics covering end-user activity, endpoint performance and IT service issues, from within the Matrix42 console. Nexthink analytics helps Service Desk workers provide proactive end-user support, streamlines application and patch delivery, and enables error-free workplace transformation and virtualization projects. The access to real-time analytics will enable Service Desk workers to easily categorize an incident and either assign it to the relevant role/department or immediately resolve it, to improve the quality of service for incident, problem and change management.
“In the past year, DSP has won a total of 10 new customers in Germany, from various industries. The integration of Nexthink with Matrix42 Workplace Management dramatically improves the quality of service for end-users,” said Martin Markovsky, Channel Manager DACH at Nexthink.
“The faster time to resolution and improved end-user support provides our customers a unique value,” said Dr. Steffen Scholtze, Managing Direktor at DSP IT Service GmbH. “With Nexthink, we are able to provide our customers with actionable insight into all relevant end-user events such as changes in the IT infrastructure, application usage and bandwidth, error messages and crashes, as well as potential security risks. The integration of Nexthink with Matrix42 ensures the performance and delivery of all IT services, uniquely visualized from the perspective that matters the most – that of the end-user.”
“Together, DSP and Nexthink enabled us to identify a problem that no one else could locate. Nexthink offers us real-time end-user analytics and visibility of our entire IT infrastructure. Previously, we had good insight of our server and network performance, but we were blind without the end-user perspective,” said Olaf, Head of IT Infrastructure, KAYSER AUTOMOTIVE SYSTEMS.
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
DSP is one of the leading ITSM companies in Germany, fast growing and very innovative. DSP helps professional IT departments to optimize their business, reduce costs and boost end-use satisfaction at the same time. A process driven approach to IT Services production according to international best practice standards is the methodical fundament of the DSP consultants team, counting more than 50. DSP also delivers, implements and supports solutions for optimized IT Service Management. Leading manufacturers like Nexthink, Matrix42 and CA count on DSP experts to deliver their solutions to corporate customers.
Melina Mathieu, Nexthink
Tel: +49 151 2351 6419