Nexthink Act Enables Swiss Bank to Build Upon its Digital Experience Management Platform with Real-Time Automated Remediation
LAUSANNE – November 13 , 2017 – Nexthink®, a leader in digital experience management for enterprises, today announced that La Banque Cantonale Neuchâteloise (BCN), a leading Swiss bank, has implemented the full portfolio of Nexthink’s most recently introduced platform. The new platform, for the first time, brings endpoint analytics, end-user feedback and endpoint remediation together in one offering.
“The Nexthink platform has given us an unprecedented ability to be proactive in how we support our enterprise end users and the endpoints they use, while ensuring compliance to the standards of use we have set,” said Daniel Vulliemin, Banque Cantonale Neuchâteloise’s CIO. “We’re confident that the new capabilities for automated remediation now being offered in the new version of Nexthink will bring the seamless availability of endpoints as business productivity tools to a whole new level.”
BCN has been using Nexthink’s digital experience management platform for several years to better manage endpoint devices across the bank’s 14 branches and agencies throughout Switzerland. The platform has given it a real-time view and analytics into all endpoints, helping it monitor end-user related events such as changes in the IT infrastructure, application usage, bandwidth, error messages and potential security risks, as well as to ensure compliance to bank security policies, and obtain end-user feedback to improve the way IT supports end users.
BCN has upgraded to the new version of Nexthink, which now includes Nexthink Act, providing the ability to not only see what is occurring across endpoint devices but to immediately take action to resolve any incidents within seconds. Additionally, the Nexthink Engage module will allow BCN to engage in conversations with users when they are experiencing a situation, to interact and gather unique contextual feedback and send targeted notifications in real time to quickly resolve issues.
“BCN has been very pleased with the level of proactive IT management and support it is able to provide to its end-user staff with Nexthink, and we’re confident that the newest automation capabilities, will bring them even greater gains in seamless incident remediation, productivity and empowered IT staff and end users,” said Pedro Bados, CEO of Nexthink.
Key benefits that BCN will gain from the new Nexthink Act module, include:
- Assisted Service: Which enables BCN support agents and operations teams to remediate problems quickly by pin-pointing the problem across endpoints assessing the impact and taking actions with one click during a troubleshooting session.
- Self-Help: So support staff can identify and bring issues to the attention of users so they can take action to remediate them on their own.
- Self-Healing: Eliminating the burden on IT staff in ensuring that the desired state of computing is continuously maintained without user impact.
- On-Demand Analytics: Provides greater insights through flexible and highly scalable custom, personalized data collection at the endpoint, instead of from a fixed set of metrics.
About the Nexthink Platform
Nexthink’s new automation capabilities close the loop for IT teams looking to offer employees fast, flexible, innovative and secure services while continuously optimizing digital experience in the workplace. The overall platform now includes:
Nexthink Analytics: To collect, analyze and visualize all information from endpoints in real time.
Nexthink Act: To take action on endpoints to improve the user experience and resolve security issues in seconds.
Nexthink Engage: To engage in conversations with users when they are experiencing a situation, to gather unique contextual interaction and feedback and send targeted notifications in real time.
Nexthink Integrate: To take advantage of certified pre-built integrations with all the most popular tools in the IT ecosystem.
Nexthink Enhance: To enhance analytics by comparing discovered data with cloud-based intelligence.
BCN is a regional bank whose goal is to contribute to Neuchâtel Canton’s economic and social development by providing its population and businesses with all the services of a universal bank (from asset management to retail banking), for the common good. Its headquarters are in Neuchâtel, Switzerland and it has a branch at La Chaux-de-Fonds and 12 agencies throughout the canton.
Nexthink provides digital experience management for the enterprise. Leading global companies know that satisfied employees generate more satisfied customers. With Nexthink, organizations can deliver consumer-grade experiences to their employees to increase satisfaction and productivity. Nexthink combines data collection, monitoring, analysis, remediation, intelligence and communication, to engage with employees and gather the right context for continuous optimization.
Nexthink is privately held with headquarters in Lausanne, Switzerland, and U.S. headquarters in Boston, Mass. Learn more at nexthink.com.