Children’s charity utilises IT Analytics to improve incident management and service delivery
Farnborough – Nexthink®, the unique provider of End-user IT Analytics, today announced that Barnardo’s, one of the UK’s leading children’s charities, has selected Nexthink to provide greater insight into its IT infrastructure. By utilising IT analytics, the charity aims to accurately measure the end-user experience to improve the efficiency of incident management and service delivery.
Barnardo’s works with more than 240,000 children, young people and their families each year, and its mission is to transform the lives of the UK’s most vulnerable children. With over 900 services running nationwide, the charity relies on 15,000 volunteers and 8,500 employees in over 1,700 locations across Great Britain and Northern Ireland.
Nexthink V6 proactively monitors the entire IT infrastructure and reports on important end-user related events, such as performance issues, failures, crashes, and security issues. Nexthink’s real-time and historical record of the usage and performance of IT services from the end-user perspective provides IT organisations with unique visualisations and actionable insight.
“Barnardo’s IT estate is extensive and is the backbone of the critical services we deliver to vulnerable children 24/7, 365 days a year,” said Mark Bassett, Head of IT Service Management at Barnardo’s. “We were looking for a solution to provide the visibility of our infrastructure from the end-user perspective that would enable the IT Service Desk to better diagnose issues and improve troubleshooting for greater end-user satisfaction.”
“We are proud to collaborate with Barnardo’s and help the charity improve the level of service delivered to its dedicated staff,” said Steven Little, Country Manager, Northern Europe at Nexthink. “Nexthink’s IT Analytics provide real-time reporting and intelligence to help the Service Desk and incident management teams take a more proactive approach that will save valuable time. This, in turn, will enable the charity to ensure the availability of services, campaigning and research expertise to transform the lives of the most vulnerable children.”
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
Barnardo’s is the UK’s oldest and largest children’s charity. With HRH The Queen as its Patron, Barnardo’s runs 960 services in local communities, including support for children who have been sexually exploited, young people leaving the care system, children with a parent in prison and families struggling to cope. Barnardo’s also finds loving adoptive homes and foster placements for children in care. In 2015 it helped transform the lives of more than 240,000 of the UK’s most vulnerable children, young people and their families. Many more were helped by campaigning to change policy and public opinion.
Our founder, Thomas Barnardo, opened his first home in Yorkshire in 1892 – the Ever Open Door on Kirkgate, Leeds. Today Barnardo’s is still committed to his belief that all children have the right to be cared for and nurtured regardless of race, creed, family background, ability and behaviour.
For more information, visit: http://www.barnardos.org.uk
Tel: +44 7966505044