IT analytics enables airline to better understand application usage; limiting downtime or critical service interruptions that could affect passengers
KSA- May 7, 2014: flynas, a Saudi Arabian airline and a subsidiary of National Air Services, today announced deploying Nexthink’s solution to get better visibility of its infrastructure; in order to streamline its IT operations and offer uninterrupted service to its passengers. The airline selected Nexthink through its partner ProgressWays.
Any malfunction of the IT infrastructure can have signiﬁcant repercussions on an airline’s turnover and proﬁtability. Nexthink offers flynas real-time visibility and reliable IT analytics of its entire infrastructure from an end-user (employee) perspective. This enables the IT team to better understand how the applications / system are being used by each employee (end-user) in different office locations and where problems persist – allowing them to detect and solve problems faster.
“Together, ProgressWays and Nexthink have been invaluable in improving our incident management and helping us reduce the time spent on discovering and resolving problems,” said Abdulnaseer Albalwi, IT Operations Manager at ﬂynas. “Previously, during peak business periods, we were managing up to 100 troubleshooting incidents per day and thanks to Nexthink, that number has now been reduced significantly to 4 or 5.”
“The IT department is responsible for the infrastructure, software and services that support ﬂynas’ workforce of over 1,000 end-users throughout the Kingdom,” said Ghassan Alkhalout, Regional Director, Nexthink. “Nexthink’s real time analytics provide the IT team meaningful data and actionable insight, to proactively identify service and performance issues even before employees can contact IT support,” added Ghassan.
“Nexthink compliments our services portfolio and IT vision,” said Wael Sebgatala, VP Sales, ProgressWays. “It is imperative that organizations leverage IT analytics to provide the right level of service to their end-users in a secure and cost effective way.”
Nexthink provides real-time visibility and analytics on the usage of the entire IT infrastructure and endpoints from the end-user perspective. All important end-user related events, for example changes in the IT infrastructure, application usage, bandwidth, error messages and crashes, as well as potential security risks and the performance of IT services are recorded and visualized from the end-user perspective.
Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit https://www.nexthink.com.
flynas is the leading low-cost carrier with added value (Low Cost Carrier Plus) from Saudi Arabia with a young fleet of 27 aircraft and operating nearly 1,000 weekly flights on 88 routes within and outside Saudi Arabia. Launched in 2007, flynas has successfully operated over 140,000 flights carrying more than 15 million passengers, a number that has steadily grown over the years.
Headquartered in Jeddah, flynas unveiled a new modern identity in 2013 and made significant investments in enhancing its aircraft fleet and introducing a Business Class Cabin.
flynas has pioneered the Low Cost Carrier Plus (LCC+) business concept that allows the carrier to offer its passengers value-added, services-driven, yet affordable international air travel on both Business Class and Economy Class, as part of its Global Flight Routes program. This program will drive the future growth of flynas, as it expands its presence on three continents – Asia, Africa and Europe.
In 2013, flynas carried 3.3 million passengers; its highest ever since launch.
For more information, please visit www.flynas.com
ProgressWays brings a breath of fresh air to the professional services market in KSA. By combining its original values, going the extra mile and utilizing its unique expertise to provide state of the art services, ProgressWays will lead the market by introducing new standards of excellence and quality driven services, enhancing the customer experience and making challenging tasks more enjoyable.
ProgressWays guarantees excellence in professional services delivery, by making its expertise, services and solutions available to help customers achieve their business goals efficiently and effectively; through affordable yet reliable solutions and services. ProgressWays aims to be a trusted partner to its customers that provides highly qualified resources and ensures a smooth and successful implementation for their projects.
For more information: http://progressways-it.com/
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