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Nexthink for ITSM

Populate and automate your preferred ITSM solution with Nexthink intelligence to reduce support calls, speed-up resolution and avoid escalations.

IT and service desk teams gain unprecedented visibility into their IT landscape to drastically simplify troubleshooting and accelerate remediation, allowing them to reduce overheads and focus on more important issues.

Accelerate incident management

Automatically populate your incident management process with contextual user and device data, L1 checklists and remote actions, offering your Service Desk a more streamlined troubleshooting and remediation process.

Fix issues in a single click

Embed instant remediation for common issues into your incident management dashboard, enabling L1 support teams to process more tickets faster and avoid unecessary L2 & L3 escalations.

Instant visbility of user & device data

Leverage the automatic retrieval of contextual device and user information during incident management for faster and more accurate diagnosis, dramatically accelerating time to resolution.

Automate ticket creation from alerts and events

Automate ITSM ticket creation based on pre-defined alerts and events from Nexthink with webhooks and event management integrations. Service Desk Teams can work much faster by remediating issues without having to wait for a ticket to be submitted.

Official ServiceNow Partnership

Access official, out-of-the-box connectors to enhance ServiceNow Incident Management, Event Management, CMDB, Service Graph, Self-Service Portal, Virtual Agent… and more.