Manage the Journey
Imagine if you had a way to see exactly what IT issues are impacting your employees? And you had one view showing the issue diagnosis and a way to resolve it? And you had a one-click fix to take instant action?
The Digital Experience Score delivers this by combining hard metrics and user sentiment data to give immediate visibility and context over your employees’ digital experiences across the key experience drivers.
Why Keep Score?
Know where you stand
Combine hard metrics with sentiment data to gain real-time visibility over the current state of your digital employee experience.
Drive continuous improvement
Easily detect drops in performance or satisfaction to make informed decisions and prioritize your IT roadmap.
Deliver the right data to the right people
Align the enterprise by delivering relevant data across any IT stakeholders – from support teams to C-level executives.
Impact your bottom line
Explore how your Score links directly to an increase in productivity and satisfaction, as well as IT cost reductions.
Measure What Matters Most
Measure the actual digital experiences of your employees when interacting with their digital workplace across critical applications, collaboration tools, hardware devices and more.
Breakdown your Score by remote or office worker to gain contextualized insight into how employee location is impacting experience, engagement and productivity.
Take Action to Improve
The Score gives you the visibility at the level of detail you need – from executive reporting to the operational detail needed to drive continuous improvement, and all the way to the individual device or employee – allowing you to identify, troubleshoot and remediate problems quickly.
Individual User / Device
Benchmark Against the Best
The Score allows you to benchmark your score against your peers – across industry, geography or company size.
You gain immediate insight into improvement opportunities and employee experience best practice.