JIRA Service Desk is service management software that is purpose-built for IT and service teams. The software provides everything IT teams need out-of-the-box for service request, incident, problem and change management. JIRA Service Desk integrates seamlessly with JIRA software so that IT and development teams can work better together. Users can connect service desk tickets to JIRA software issues and get to the root cause of problems before they escalate.
ServiceNow, Inc. is a cloud computing company headquartered in Santa Clara, California. Founded in 2004 by Fred Luddy, ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations. ServiceNow offers a variety of solutions for IT, HR, Security under the Now platform. ServiceNow® IT Service Management (ITSM) helps consolidate fragmented tools and legacy systems while automating service management processes.
Zendesk is a cloud-based software solution that offers help desk ticketing, issue tracking, and customer service support. It integrates with dozens of content management systems, customer relationship management tools, and web apps. Features include hosted support email-ticket integration, online forums, RSS and widgets.
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
Founded in 2008 as an APM specialist vendor, AppDynamics offers both an on-premises and SaaS- based APM solution with a common architecture for both deployments. AppDynamics was acquired by Cisco in March of 2017 as a new software business unit in Cisco's Internet of Things (IoT) and Applications department. The AppDynamics solution includes APM, end-user monitoring and business performance monitoring, with additional capabilities offered through the App iQ platform.
Nexthink provides digital experience management for the enterprise. Nexthink combines data collection and monitoring, analysis & intelligence and communication, with the ability to take automated action and engage with employees to gather the right context for continuous optimization.
Splunk is software for searching, monitoring, and analyzing machine-generated big data, via a web-style interface. It captures, indexes and correlates real-time data in a searchable repository from which it can generate graphs, reports, alerts, dashboards and visualizations.
PagerDuty is the enterprise incident management service that integrates with ITOps and DevOps monitoring stacks with the goal of improving operational reliability and agility. From enriching and aggregating events to correlating them into incidents, PagerDuty streamlines the incident management process by reducing alert noise and resolution times.
EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users.
Remedy ITSM is a broad suite of ITSM tools with strong integrations to other BMC tools. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
Freshdesk is a SaaS based customer support software for businesses of all sizes. The vendor's value proposition is that Freshdesk is priced affordably, and is free forever for any number of agents. There are four other plans available that come with a whole lot of features.
SharePoint is a web-based, collaborative platform that integrates with Microsoft Office. SharePoint usage varies from organization to organization. The product encompasses a wide variety of capabilities, most of which require configuration and governance. The most common uses of the SharePoint include: enterprise content and document management, intranet and social network, file hosting service (personal cloud) and custom web application.
New Relic's software analytics product for application performance management (New Relic APM) delivers real-time and trending data about your web or non-web app's performance.
Lakeside Software is a workspace analytics company. Through SysTrack, their flagship solution, Lakeside helps IT teams monitor, analyze and optimize IT environments for business productivity by focusing on the quantified end-user experience. SysTrack gathers and analyzes performance and end-user data from the endpoint.
Elastic provides Elasticsearch, a distributed, multitenant-capable full-text search engine alongside a data-collection and log-parsing engine called Logstash, and an analytics and visualisation platform called Kibana. These three products are designed for use as an integrated solution, referred to as the "Elastic Stack" (formerly the "ELK stack").
OpsGenie is an incident response platform for development and operations teams, providing alerts and schedule management escalations.
Axios Systems provides deployment of IT Service Management (ITSM) software, assyst, that is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
Cherwell Software is a privately held American technology company specializing in SIT Service Management and IT Platform products. They are the creators of the Cherwell Service Management ITSM platform.
Help Scout, formerly known as Brightwurks, is a help desk software company headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.
Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can build a customizable help center, online community, and customer portal so customers get better self-service and agents see improved efficiency and faster resolution.
System Center Configuration Manager (SCCM, also known as ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, macOS (OS X), Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android mobile operating systems. Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.
Jamf Now, formerly Bushel, is a cloud-based Mobile Device Management (MDM) solution for iPads, iPhones, and Macs in the workplace.
Logstash is an open source, server-side data processing pipeline that ingests data from a multitude of sources simultaneously, transforms it, and then sends it to your favorite “stash.”
Logentries makes machine-generated log data easily accessible to IT operations, development, and business analysis teams of all sizes.
Cacti is an open-source, web-based network monitoring and graphing tool designed as a front-end application for the open-source, industry-standard data logging tool RRDtool. Cacti allows a user to poll services at predetermined intervals and graph the resulting data. It is generally used to graph time-series data of metrics such as CPU load and network bandwidth utilization.
Nagios offers monitoring and alerting services for servers, switches, applications and services. It alerts users when things go wrong and alerts them a second time when the problem has been resolved.
ThousandEyes is a software-as-a-service (SaaS) product that uses synthetic monitoring probes to measure network performance.
Datadog is a monitoring service for cloud-scale applications, bringing together data from servers, databases, tools, and services to present a unified view of an entire stack. These capabilities are provided on a SaaS-based data analytics platform.
Zenoss Core is a free and open-source application, server, and network management platform based on the Zope application server.
Zabbix is an enterprise-class open source distributed monitoring solution designed to monitor and track performance and availability of network servers, devices, services and other IT resources.
Dynatrace remains the largest technology provider in the APM suite marketplace. Despite ownership and corporate structure changes, Dynatrace has been in the APM business since 2005 and visibility of the company for its technology remains high.
Aternity provides End User Experience Management (EUEM) solutions that complement traditional Application Performance Management (APM) tools. The company was acquired by Riverbed Technologies Inc. in August 2016 and is now offered under the Riverbed SteelCentral products, an end-to-end solution that combines user experience, infrastructure, application, and network monitoring for a holistic view of application performance.
Sumo Logic is a cloud-based log management and analytics service that leverages machine-generated big data to deliver real-time IT insights.
VictorOps is an incident management platform that enables teams to collaboratively prepare, react, and recover from IT and DevOps incidents in real-time.
SysAid provides an ITSM solution that enables central control over IT operations, including service desk, asset management, and MDM.
SolarWinds Inc. develops ITSM software for businesses to help manage their networks, systems, and information technology infrastructure. The company was publicly traded from May 2009 until the end of 2015. It has also acquired numerous companies in the last decade, some of which it still operate under their original brand names including Pingdom, Papertrail, and Loggly.
Spiceworks is an online community where users can collaborate and seek advice from one another, and also engage in a marketplace to purchase IT-related services and products. The network is estimated to be used by more than six million IT professionals and 3,000 technology vendors.
Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company's sales enablement, customer support, and content marketing channels.
Kaseya Virtual System Administrator (Kaseya VSA) is an extensible IT asset and remote administration platform from Kaseya, the IT management company, which enables remote monitoring and supports administrative tasks (patching, policy management, etc.).
AirWatch engages in enterprise-grade mobile device, application, and content management designed to simplify mobility.
Papertrail delivers frustration-free log management for developers, systems engineers, and entrepreneurs. Papertrail was acquired by SolarWinds in January 2018.
Scalyr offers an integrated suite of server monitoring, log management, visualization and analysis tools that aggregates all the metrics into a centralized system in real time, which can be integrated with cloud services.
Icinga is an open source computer system and network monitoring application. It was originally created as a fork of the Nagios system monitoring application in 2009 and is attempting to get past perceived short-comings in Nagios' development process, as well as adding new features such as a modern Web 2.0 style user interface, additional database connectors (for MySQL, Oracle, and PostgreSQL), and a REST API that lets administrators integrate numerous extensions without complicated modification of the Icinga core.
Ipswitch WhatsUp Gold is a network management software solution with thousands of networks managed worldwide. Unified infrastructure and application monitoring for networks, physical and virtual servers, Windows, Linux Apache, Java and custom apps.
Visual TruView is a network monitoring and application performance management offering acquired by NETSCOUT in 2015 from Fluke Networks.
StackState is an Artificial Intelligence for IT Operations (AIOps) platform that helps enterprises to lower their mean-time-to-repair and eliminate downtime across all layers of the IT landscape.
Monitis, a TeamViewer company, specializes in IT monitoring, covering server, website, app monitoring and more within an all-in-one monitoring platform.
ScienceLogic is a software and service vendor that produces information technology (IT) management and monitoring solutions for IT Operations and Cloud computing. The company's main product is a monitoring and management system that performs discovery, dependency mapping, monitoring, alerting, ticketing, runbook automation, dashboarding and reporting for networks, compute, storage and applications.
Riverbed SteelCentral is a end-to-end solution that combines user experience, infrastructure, application, and network monitoring for a holistic view of application performance. When it comes to APM, Riverbed SteelCentral offers solutions such as SteelCentral AppResponse 11, SteelCentral AppInternals, SteelCentral NetSensor and the SteelCentral Portal.
Catchpoint is a system and application performance monitoring tool from Catchpoint Systems that provide digital experience management insights.
Evolven redefines change and configuration management with its Change & Configuration Monitoring solution. Evolven’s software-as-a-service solution enables companies to increase the stability of their IT environments, reduce the risk of production outages, lower operating costs, and cut environment incident investigation time and effort.
Statuspage is an incident management / communication tool. Support, IT, and DevOps teams use Statuspage for efficient incident response.
Zoho ManageEngine offers enterprise IT management software and high-end functionality of large network management frameworks to enterprises.
Samanage, an enterprise service-desk and IT asset-management provider, has its headquarters in Cary, North Carolina. The company's flagship product, Samanage, operates as a multi-tenant, Software-as-a-Service (SaaS) system for IT and enterprise service management.
Desk.com is a saas help desk and customer support product accessible through the cloud. Desk.com is owned by Salesforce.com and was previously known as Assistly. Desk.com is headquartered in San Francisco, California.
Bloomfire is a knowledge sharing platform that enables employees to quickly find the information they need to do their jobs. Bloomfire's software applications aim to increase virtual knowledge and information sharing in the workplace.
Quest KACE, formerly Dell KACE, is a company that specializes in computer appliances for systems management of information technology equipment. It also provides software for security, application virtualization, and systems management products. The KACE Endpoint Systems Management Appliance, an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met).
MobileIron Inc. is an American software company specializing in solutions for mobile device management (MDM) and enterprise mobility management (EMM). MobileIron's software allows the management of mobile devices such as smartphones and tablet computers in an enterprise environment, as well as the secure mobile access to enterprise data.
Graylog is an open source, centralized log management alternative to Splunk. Graylog captures, stores, and enables real-time search and analysis against terabytes of machine data from any component in the IT infrastructure.
Logsene (Sematext) is a log management and analytics platform for IT infrastructure, operations and development teams. It makes all application and server logs searchable and provides log alerting and anomaly detection. Together with SPM it makes log events "correlatable" with performance metrics, thus providing a unified view of all key operations data.
Corvil, from the Irish company of the same name, is a network performance monitoring platform.
ExtraHop provides real-time operational intelligence to make IT more agile and proactive. The company, ExtraHop Networks, sells network appliances that perform real-time analysis of wire data for performance troubleshooting, security detection, optimization and tuning, and business analytics.
Metricly is an adaptive monitoring solution that helps monitor cloud services, applications, infrastructure, and public cloud costs.
Opsview is a software company specializing in enterprise systems monitoring software for physical, virtual, and cloud-based IT infrastructures.
SignalFx is a SaaS-based monitoring and analytics platform, brining together data from servers, databases, applications, tools and services to present a unified view of the applications that run at scale in the cloud.
LogicMonitor, from the company of the same name, is a SaaS-based monitoring platform for observing website uptime and app functioning.
Correlsense is a privately held APM pure-play vendor founded in 2005. Its product, SharePath, provides transaction visibility across much of the entire IT stack and has received several patents for its unique instrumentation approach that goes beyond traditional application server observability.
AppNeta provides application performance and end-user monitoring solutions. The vendor says their patented TruPath technology eschews traditional device-centric measurement techniques and instead measures performance along the actual application path, allowing AppNeta to measure application performance across both public and private networks.
MicroFocus Operations Bridge offers integrations designed to extend management across 110+ cloud, application and infrastructure domains, and 3rd party management tools to create a strong foundation for unified management of your IT landscape.
AlertOps is an Incident Management System that helps IT Operations manage and optimize their alerts from various monitoring systems so as to greatly reduce Alert Fatigue and Mean Time To Resolution (MTTR).
Freshservice is a cloud-based service desk and IT service management (ITSM) solution designed using ITIL best practice, to help IT organizations to focus on exceptional service delivery and customer satisfaction.
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
Zoho Corporation is a multi-national business software development company. Zoho Corp's offerings focus on web-based business tools and information technology solutions, including an office tools suite, internet of things management platform, and a suite of IT management software.
Tettra is a cloud-based knowledge sharing and wiki software for Slack users. It is formatted so anyone can edit the sites created.
Matrix42 is an integrated workspace management solution for organizations that offers unified endpoint management, asset management, itsm, and other applications.
Cisco Meraki is a cloud managed IT company headquartered in San Francisco, California. Their solutions include wireless, switching, security, mobile device management, communications, and security cameras, all centrally managed from the web. Meraki was acquired by Cisco Systems in December 2012.
Loggly is a cloud-based log management and analytics service provider. It does not require the use of proprietary software agents to collect log data. Loggly records log data from any device and reports it in a real-time management platform with trend data.
Logz.io is an Israel-based company which provides log management and log analysis services. The platform combines ELK as a cloud service and machine learning to derive new insights from machine data.
PRTG is a network management software solution that monitors your network using a range of technologies to assure the availability of network components by measuring traffic and usage.
NetBrain is a network automation platform.
Performance Vision (PV) is a vendor in the Application Performance Monitoring (APM) and network visibility markets. PV provides a range of solutions that helps IT managers obtain a global vision of their infrastructure as well as application performance and usage. More than 250 customers use PV for their daily IT operations.
Observium is a low-maintenance auto-discovering network monitoring platform supporting a wide range of device types, platforms and operating systems.
OpenNMS is a java based network management platform developed under the Open Source model.
Sensu is a full-stack monitoring platform for dynamic operating environments. Sensu allows engineering and operations teams to consolidate existing monitoring tools without sacrificing the interfaces they depend upon (e.g. Nagios plugins, StatsD libraries, Prometheus exporters, and more).
Micro Focus provides, amongst other services such as IT consultancy, enterprise application integration and management software. From mainframe to mobile, Micro Focus (which merged with HPE in 2017) has the portfolio depth and breadth to cover challenges across DevOps, Hybrid IT, Security & Risk, and Predictive Analytics. When it comes to APM, Micro Focus is still a leader with products such as AppPulse (Mobile, Active, Web, Trace) and SiteScope, to name a few.
Loom delivers an advanced AIOps platform to predict and prevent problems in the digital business.
Nastel Technologies is an information technology (IT) monitoring company that sells software for business transaction management (BTM) and application performance management (APM).
BigPanda Inc. enables Enterprise IT to intelligently automate and scale Service Operations to meet the complex demands of the modern datacenter. The company’s Algorithmic Service Operations platform turns IT noise from fragmented clouds, teams, applications and monitoring tools into actionable insights to speed the resolution of IT incidents.
Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery.
Ivanti focuses on enabling organizations to gain control of service delivery, simplify service management processes, acquire real-time visibility across their services and infrastructure, and orchestrate the interactions of people, process, and technology for optimum service performance.
Puppet is an open-source software configuration management tool.
Chef is an automation platform that transforms infrastructure into code. Chef automates how infrastructure is configured, deployed, and managed across network.
Ansible is software that automates software provisioning, configuration management, and application deployment.
SaltStack is unique in providing event-driven automation for the scalable and efficient configuration and control of compute, storage and network complexity.
Automic helps enterprises drive competitive advantage by automating their IT and business systems - from on-premise to the Cloud, Big Data and the Internet of Things.
XL Release is a release management tool specifically for CD. It enables teams across an organization to model & monitor releases, automate tasks within IT infrastructure, and cut release times by analyzing and improving release processes.
IBM UrbanCode Release manages the release of complex interdependent applications, infrastructure changes and simultaneous deployments of multiple applications.
CA acquired Nolio in 2013 and rebranded it as CA Release Automation. CA Release Automation is a dynamic application deployment tool that regulates and speeds app delivery across the enterprise, enabling zero-touch deployments from development to production.
Plutora enables predictable, high-quality, automated enterprise software delivery through continuous delivery management.
BMC Release Process Management is a release management tool that allows you to deploy changes to business-critical applications with lightweight, web-based task coordination and execution.
XL Deploy is a release and deployment management tool. From its initial creation XL Deploy was specifically designed to be an "agentless" deployment automation solution, and to bypass the need for the scripting and workflows used by other tools in order to provide an easier way to deploy to complex environments. Additionally, in conjunction with a number of plugins, XL Deploy was also designed as an extensible solution to help teams leverage their existing tooling and IT investment streamlining continuous processes.
Jenkins is an open source automation server written in Java. Jenkins helps to automate the non-human part of the software development process, with continuous integration and facilitating technical aspects of continuous delivery.
ElectricFlow is a software release and delivery automation platform, from company Electric Cloud. ElectricFlow enables teams to implement fast and adapt easily to gain insight and control over all types of releases – at any scale.
MidVision RapidDeploy provides a highly secure and reliable build, release and deployment automation across complex multi-tier environments. It integrates with a number of technologies, and works across a large range of infrastructures, with tailored solutions available on demand.
Octopus Deploy is a user-friendly release management and deployment automation system for professional .NET developers.
Okta is an integrated identity and mobility management service. Built from the ground up in the cloud, Okta securely and simply connects people to their applications from any device, anywhere, at anytime. Okta integrates with existing directories and identity systems, as well as thousands of on premises, cloud and mobile applications, and runs on a secure, reliable and extensively audited cloud based platform. Okta's key highlighted features include: single sign-on, multi-factor authentication and integrated identity & mobility management.
OneLogin, Inc. is a cloud-based identity and access management (IAM) provider focused on selling to businesses and other organizations. The company's goals are to use IAM to secure user access to applications and devices, reduce IT time on user on-boarding and off-boarding, and increase end user productivity through single sign-on (SSO).
SailPoint is an identity and access management provider that helps organizations deliver and manage user access from any device. The SailPoint platform offers four distinct products and solutions, including IdentityIQ.
RSA Security is a provider of security solutions for business acceleration and security activities. RSA SecurID Access is an enterprise-grade multi-factor authentication and access management solution that lets organizations consistently and centrally enforce dynamic risk-driven access policies aimed at providing continuous, seamless authentication.
Centrify is a company that offers Identity and Access Management and Privileged Identity Management to secure access across computer network and cloud computing environments. The Centrify Identity Platform includes Application Services, Endpoint Services, Infrastructure Services and Analytics Services, protects against the leading point of attack used in a data breach ― compromised credentials — by securing users as well as its privileged accounts.
Vectra Networks is a U.S. business headquartered in San Jose, California, whose products monitor internal network traffic to identify in real time cyber-attacks that are in progress.
Tanium is a security and systems management solution that allows real-time data collection at enterprise scale.
In addition to the Open Source Security Information Management (OSSIM) project, which helps network administrators with computer security, intrusion detection and response, AlienVault offers a paid security platform, called Unified Security Management, that integrates threat detection, incident response, and compliance management into one solution.
Symantec Endpoint Protection, developed by Symantec, is a security software suite, which consists of anti-malware, intrusion prevention and firewall features for server and desktop computers.
Exabeam is a security and privacy management company that provides advanced security and information management (SIEM).
ObserveIT is an Insider Threat Management software company. ObserveIT provides insider threat security solutions, including employee monitoring, user activity monitoring, behavioral analytics, policy enforcement, and digital forensics.
Aspera is a provider of software asset management solutions that give companies a fresh, actionable perspective on software assets, license position and future investments. Aspera's SAM solution helps to evaluate audit risks and savings potential. Hundreds of enterprises worldwide rely on Aspera, including over 35 Fortune Global 500 companies.
Flexera views the software industry as a supply chain, and makes the business of buying and selling software more transparent, secure, and effective. Flexera's Vulnerability and Software Asset Management (SAM) solutions strip waste and unpredictability out of buying applications, helping companies purchase only the software and cloud services they need, manage what they have, and reduce license compliance and security risk.
Snow is a SAM provider that helps organizations contain and optimize software spend and achieve compliance with complex software licensing terms across mobile, desktop, data center and cloud solutions. Snow’s solutions provide highly automated reconciliation of license entitlements to actual software usage, installations/ removals and license upgrades as well as advanced analytics which help customers save up to 30% of their annual software expenditure.
Certero is a Software Asset Management, PC Power Management (PCPM) and Password Reset solutions and services provider. Certero provides solutions to help customers drive out complexities and costs across the IT spectrum with a rapid return on investment.
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* The tools on this table are grouped based on their primary function. This does not necessarily mean they do not have more comprehensive capabilities.