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Skype for Business Diagnostics

Analyze Skype use on devices and obtain a set of diagnostics about Skype calls in your environment.

Script Skype for Business Diagnostics

  • Version 1.0.0.0 – Initial release

Script Description

Creates files with information about Skype calls and calculates metrics of the last 24h.

Execution context and suggested scheduling

Run the script manually as interactive user.

Parameters

ID Label Description
1 Min Seconds For Call Minimum number of seconds to consider a call as a invalid or dropped call
2 Num Hours For Timeout Number of hours to consider an unfinished call as a dropped call

Outputs

ID Label Type Description
1 Total Calls Int Total number of calls (audio + video + screen sharing)
2 Total Audio Int Total number of audio calls
3 Poor Audio Perc Int Percentage of poor quality audio calls
4 Poor Audio Wired Perc Int Percentage of poor quality audio calls over Ethernet
5 Poor Audio Wifi Perc Int Percentage of poor quality audio calls over Wifi
6 Failed Audio Perc Int Percentage of failed audio calls
7 Dropped Audio Perc Int Percentage of dropped audio calls
8 Short Audio Perc Int Percentage of short audio calls
9 Bad Audio Perc Int Percentage of bad audio calls (either failed, dropped or poor)
10 Main Reason Failed Audio String Main reason for failed audio calls
11 Main Reason Dropped Audio String Main reason for dropped audio calls
12 Poor Audio Jitter Perc Int Percentage of poor quality audio calls due to “Jitter > 30 ms”
13 Poor Audio MOS Perc Int Percentage of poor quality audio calls due to “NetworkMOSDegradation > 1.0”
14 Poor Audio Round Trip Perc Int Percentage of poor quality audio calls due to “RoundTripTime > 500 ms”
15 Poor Audio Packet Loss Perc Int Percentage of poor quality audio calls due to “PacketLossRate > 0.1”
16 Poor Audio Concealed Perc Int Percentage of poor quality audio calls due to “RatioConcealedSamples > 0.07”
17 Total Video Int Total number of video calls
18 Poor Video Perc Int Percentage of poor quality video calls
19 Poor Video Wired Perc Int Percentage of poor quality video calls over Ethernet
20 Poor Video Wifi Perc Int Percentage of poor quality video calls over Wifi
21 Failed Video Perc Int Percentage of failed video calls
22 Dropped Video Perc Int Percentage of dropped video calls
23 Short Video Perc Int Percentage of short video calls
24 Bad Video Perc Int Percentage of bad video calls (either failed, dropped or poor)
25 Main Reason Failed Video String Main reason for failed video calls
26 Main Reason Dropped Video String Main reason for dropped video calls
27 Poor Video Jitter Perc Int Percentage of poor quality video calls due to “Jitter > 30 ms”
28 Poor Video MOS Perc Int Percentage of poor quality video calls due to “NetworkMOSDegradation > 1.0”
29 Poor Video Round Trip Perc Int Percentage of poor quality video calls due to “RoundTripTime > 500 ms”
30 Poor Video Packet Loss Perc Int Percentage of poor quality video calls due to “PacketLossRate > 0.1”
31 Poor Video Concealed Perc Int Percentage of poor quality video calls due to “RatioConcealedSamples > 0.07”
32 Poor Video Post FEC PLR Perc Int Percentage of poor quality video calls due to “VideoPostFECPLR > 0.1”
33 Poor Video Local Frame Loss Perc Int Percentage of poor quality video calls due to “VideoLocalFrameLossPercentage > 10%”
34 Poor Recv Frame Rate Perc Int Percentage of poor quality video calls due to “RecvFrameRate < 7"
35 Poor Low Frame Rate Perc Int Percentage of poor quality video calls due to “LowFrameRateCallPercentage > 10%”
36 Poor Video Packet Loss Rate Perc Int Percentage of poor quality video calls due to “VideoPacketLossRate > 0.1”
37 Poor Video Frame Rate Perc Int Percentage of poor quality video calls due to “VideoFrameRate < 7"
38 Poor Dynamic Capability Perc Int Percentage of poor quality video calls due to “DynamicCapabilityPercentage > 10%”
39 Total Sharing Int Total number of screen sharing calls
40 Poor Sharing Perc Int Percentage of poor quality screen sharing calls
41 Poor Sharing Wired Perc Int Percentage of poor quality screen sharing calls over Ethernet
42 Poor Sharing Wifi Perc Int Percentage of poor quality screen sharing calls over Wifi
43 Failed Sharing Perc Int Percentage of failed screen sharing calls
44 Dropped Sharing Perc Int Percentage of dropped screen sharing calls
45 Bad Sharing Perc Int Percentage of bad screen sharing calls (either failed, dropped or poor)
46 Main Reason Failed Sharing String Main reason for failed screen sharing calls
47 Main Reason Dropped Sharing String Main reason for dropped screen sharing calls
48 Poor Sharing Jitter Perc Int Percentage of poor quality screen sharing calls due to “Jitter > 30 ms”
49 Poor Relative One Way Perc Int Percentage of poor quality screen sharing calls due to “RelativeOneWay > 1.75”
50 Version And Tracing Level String Version and tracing level configured

Further Information

This remote action relies on Skype logs to analyse its call activity.
For Skype to log calls properly, it must have logging attribute set to Full in Skype Options > General menu.

Content

Categories
Dashboards
Metrics
Remote Actions
Scores

Required Modules

Nexthink Act

Platforms

Windows

Compatibility

V6.14 and later