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Microsoft Outlook

Troubleshoot several Microsoft Office Outlook issues, obtain a list of the available plugins and configure them.

Description

Fix several Microsoft Office Outlook issues, clear corrupted auto-complete cache, repair invalid OST files and force Microsoft Office Outlook to work online on devices. Also gather information about plugins installed and manage them to ensure company policies.

Script Clear Outlook AutoComplete Cache

  • Version 1.0.1.0 – Prevent to show the campaign when Outlook is not being executed and some refactor
  • Version 1.0.0.0 – Initial release

Script Description

Clears the AutoComplete cache so user can avoid out-of-date suggestions as a result of a migration process or similar.

Execution context and suggested scheduling

Run the script as interactive user. The script should be executed manually.

Parameters

ID Label Description
1 Campaign Id UID of the campaign to notify user that Outlook must be restarted. If it’s an empty GUID, the campaign won’t be called

Outputs

None.

Script Get Outlook Plugins

  • Version 1.2.0.0 – Check if there is an Microsoft Office Outlook profile on the current user
  • Version 1.1.0.0 – Added plugin’s version to the output
  • Version 1.0.1.0 – Fixed issue when Microsoft Office Outlook COM object is not available
  • Version 1.0.0.0 – Initial release

Script Description

Retrieves the installed Microsoft Office Outlook COM Add-ins sorted by status and name.

Execution context and suggested scheduling

Run the script as interactive user. The script should be executed manually.

Parameters

None.

Outputs

ID Label Type Description
1 Outlook Plugins Count Int Number of Microsoft Outlook Add-ins
2 Outlook Plugins Info StringList List of Microsoft Outlook Add-ins sorted by status and name. It displays the name, version and status of each Add-in

Script Get Outlook Plugin Crash Details

  • Version 1.0.0.0 – Initial release

Script Description

Retrieves details of Microsoft Outlook plugin crashes, with the focus on the most recent. Scope is limited by the company policy to control Event Log, which serves as a source of information.

Execution context and suggested scheduling

Run the script as local system. The script should be executed manually.

Parameters

ID Label Description
1 Crash Event Age In Days Number of days since crash event was created to include in scope. Provide 0 to search entire log

Outputs

ID Label Type Description
1 Last Crashed Plugin Date DateTime Date of last logged crash of a Microsoft Outlook plugin
2 Last Crashed Plugin Name String Name of last logged crash of a Microsoft Outlook plugin
3 Maximum Crash Count Plugin Name String Name of a Microsoft Outlook plugin that crashed most frequently
4 Crashed Plugin List StringList A list of all logged Microsoft Outlook plugin crashes with its total count, sorted by most recent date

Script Repair Outlook OST Problem

  • Version 1.1.0.0 – The campaign will only affect the result if its GUID is not empty. Default action is restarting related apps
  • Version 1.0.0.0 – Initial release

Script Description

Repairs Outlook problems with OST file by deleting it and restarting Outlook. Runs a campaign to close applications blocking OST file (Outlook and Skype). The script is designed for Windows 10 and 7 and Outlook 2010 onwards.

Execution context and suggested scheduling

Run the script as interactive user. The script should be executed manually.

Parameters

ID Label Description
1 Campaign Id UID of the campaign to notify user that Outlook and Skype must be closed

Outputs

None.

Script Set Outlook online

  • Version 1.2.0.0 – The campaign will only affect the result if its ID is not an empty GUID. Default action is restarting Outlook
  • Version 1.1.0.0 – Refactoring of code and elimination of the output field
  • Version 1.0.0.0 – Initial release

Script Description

Checks if Outlook is working offline, and sets it to online if it is not already.

Execution context and suggested scheduling

Run the script as interactive user. The script should be executed manually.

Parameters

ID Label Description
1 Campaign Id UID of the campaign to notify user that Outlook must be restarted. If it’s an empty GUID, the campaign won’t be called

Outputs

None.

Further Information

Outlook must be restarted after this action for the changes to take effect.

Script Set Outlook Plugins

  • Version 2.0.0.0 – The script provides extended output and manages plugins manually disabled or enabled by user
  • Version 1.0.0.0 – Initial release

Script Description

Enables or disables each Microsoft Office Outlook COM add-in specified in the parameters. The names of the available add-ins can be found by running the ‘Get Outlook Plugins’ Remote Action. The script is designed for Windows 10 and 7.

Execution context and suggested scheduling

Run the script as local system. The script should be executed manually.

Parameters

ID Label Description
1 Campaign Id UID of the campaign to notify user that Outlook must be closed
2 Action Enable or disable the desired add-ins. Accepted values are ‘enable’ and ‘disable’
3 Plugin Name Comma-separated list of add-ins to be configured

Outputs

ID Label Type Description
1 Outlook Plugins Configured StringList List status of all Microsoft Outlook add-ins provided in input argument ‘PluginName’

Further Information

Add-in names are case-sensitive. The script is designed only for devices which do not use GPO setting to manage Microsoft Outlook plugins.

Script Get Outlook Online

  • Version 1.0.0.0 – Initial release

Script Description

Checks if Outlook, part of Microsoft Office product, is working online.

Execution context and suggested scheduling

Run the script as interactive user. The script should be executed manually.

Parameters

None.

Outputs

ID Label Type Description
1 Is Online Bool Microsoft Outlook is working online (yes/no)

Screenshots

Content

Campaigns
Remote Actions

Required Modules

Nexthink Act
Nexthink Engage

Platforms

Windows

Compatibility

V6.14 and later
Thank you!