Ensure that devices meet the requirements of the L1 Office checklist to help reduce the number of incidents related to Microsoft Office.
'This pack uses a Score which must be configured by Nexthink Professional Services or by a certified Nexthink partner.
This Level 1: Office library pack works in conjunction with the pack Level 1: Checklist.
It will help L1 agents to quickly spot issues and troubleshoot the most common Microsoft Office incidents for:
It will help reducing the number of tickets that are escalated to L2 support.
Furthermore, ensuring that endpoints meet the L1 requirements can help avoid L2 support losing time when tickets are escalated.
- 126.96.36.199 - 25 Feb 2020 - Initial release