Description

IMPORTANT: This pack is intended for Nexthink Experience customers only. On-premises customers willing to install the Digital Experience Score with sentiment should refer to this pack.

This pack is proposed to Nexthink Experience customers who want to use User Sentiment data in combination with the default hard metrics data displayed in Experience Optimization. This pack contains an Engage campaign and an update to ScoreDefs to start taking user sentiment into account for the computation of the Digital Experience Score.

Introduction

The Digital Employee Experience can be defined as the ability of an employee to get things done by interacting with the IT environment in a productive and enjoyable manner.

By combining user sentiment with hard data retrieved from the endpoints, the Digital Experience Score provides a simple yet actionable way to both monitor the real experience of the employees with their digital workplace and identify opportunities for improvements, which might lead to increased productivity, reduced costs, reduced attrition and reduced time to market. The Digital Experience Score assesses four areas impacting the digital employee experience:

• Device
• Business applications
• Productivity & collaboration tools
• Overall employee satisfaction

More information about the Digital Experience Score can be found in the product documentation.

Installation of the library pack

As this pack contains an update of some ScoreDefs already present in your environment, you should select "Replace" during the installation process. If you tailored the Digital Experience Score to your organization, please proceed with caution to prevent any loss of customization. Should you require assistance please contact Nexthink Professional Services who will be happy to help.

Upgrade process

When upgrading a Nexthink Library Pack from one version to the next, particular care should be taken. Follow this link to read about the upgrade process from a version of a Library Pack to the next one.

Once you have read and understood this process, please return here for specific instructions regarding this pack.

Screenshots