A version of the Digital Experience Score for macOS based on hard data only, without the Nexthink Engage campaign, is available here.
IMPORTANT: During an upgrade of the Digital Experience Score, you may lose your historical data under certain configurations. Please see the section below titled "upgrade process" and read it fully before upgrading. Should you require assistance please contact Nexthink Professional Services who will be happy to help.
The Digital Employee Experience can be defined as "the ability of an employee to get things done by interacting with the IT environment in a safe and enjoyable manner".
By combining user sentiment with hard data retrieved from the endpoints, the Digital Experience Score provides a simple yet actionable way to both monitor the real experience of the employees with their digital workplace and identify opportunities for improvements, which might lead to increased productivity, reduced costs, reduced attrition and reduced time to market. This version of the Digital Experience Score assesses six areas impacting the digital employee experience:
- Web browsing
- Business applications
- Productivity & collaboration tools
- Overall employee Satisfaction
More information about the Digital Experience Score can be found in the product documentation.
Installation and configuration of the library pack
The Digital Experience Score library pack requires simple mandatory configuration steps that are described on this page.
When upgrading a Nexthink Library Pack from one version to the next, particular care should be taken. Follow this link to read about the upgrade process from a version of a Library Pack to the next one.
Once you have read and understood this process, please return here for specific instructions regarding this pack.
When upgrading to 1.0.2+, there are a large number of metrics that will conflict mainly due to the inclusion of remote workers in the grouping method. You must choose Replace as the menu option for all metrics. Any customizations made will need to be re-entered. In addition, please note that the historical data of these metrics will be lost during the migration.
If you have customized the DEX Score categories (in particular the Remote Worker vs Office Worker Device category, DXS – Binary, DXS – Domain, DEX – Binary, DEX – Domain, DEX - Agents), then you may well want to keep these customizations so leave the menu option to skip during the import.
Upgrade from 1.0.0+ to 2.0.0+ version
Customers with Nexthink 6.28+ have access to the 2.0.0+ version of the DEX Score. Please note that this version contains major changes compared to 1.0.0+. Some information about this upgrade can be found in this document. Reach out to the Nexthink Professional Services or certified partners to request guidance and support for this upgrade. In addition, more information about the DEX Score 2.0.0+ can be found here.
Digital Experience Score change log
A detailed description of the changes brought to version 2.0.0+ of the pack can be found here.
Once the Library Pack is installed, the data collected to compute the Digital Experience Score is automatically shared with Nexthink, allowing Nexthink to provide comparative insights by benchmarking the Organization's Digital Employee Experience Score against other Organizations. Data collected by Nexthink is non-Identifiable Information be it personal, device or application and it is used for no other purpose than providing such comparative insights.
- 188.8.131.52 - 15 Mar 2021 - Only available for Nexthink 6.29+ and Nexthink Experience – Fixed sentiment-based metric, renaming of Productivity & Collaboration score to Productivity applications score, change the default configuration of Virtualization type category
- 184.108.40.206 - 07 Dec 2020 - Only available for Nexthink 6.29+ and Nexthink Experience - Excluded agent binaries from device's applications freezes and applications crashes, Office Suite web apps exclude web requests from the corresponding Office Suite desktop apps, Updated default weights for Office Suite apps, Reviewed network response time scores' default normalization, updated default score normalization for logon and boot scores, DEX Engage campaign compatible with 6.29 Engage Tray
- 220.127.116.11 - 28 Sep 2020 - Only available for Nexthink 6.28+ and Nexthink Experience - Major update of the library pack
- 18.104.22.168 - 16 Apr 2020 - Only available for Nexthink 6.27 and previous versions - Breakdown of the employees into remote workers and office workers populations
- 22.214.171.124 - 25 Feb 2020 - Fix typo in Category, better scoping when investigating from Metrics
- 126.96.36.199 - 07 Oct 2019 - Initial release