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Nexthink Library

Chatbot Content Pack

Make your Chatbot smarter by adding this Nexthink Library together with the Nexthink chatbot SDK to diagnose and remediate the most common end-user devices’ issues.

Content

Campaigns - 7

Categories - 6

Remote actions - 21

Scores - 2

Required Modules

Nexthink Act

Nexthink Engage

Platforms

Windows

Compatibility

V6.20 and later

1.0.0.0 - Initial release

Description

This Library pack is a collection of different Remote Action scripts which are used by the Nexthink Chatbot SDK integration to empower chatbots with Nexthink intelligence.The Nexthink Chatbot SDK contains a catalog of use cases using these Remote Actions.This catalog of use cases enables the end-user to gain both real-time insights about their device issues and the capability to remediate them automatically.

This Pack is made out of multiple Packs, without their Metrics and some Scores. Here is the list of those Packs:

Get Battery Status

2.1.0.0 - Major refactoring and bugfixing
2.0.0.0 - Support for at most 2 batteries
1.0.0.0 - Initial release

Script Description

Returns the health status of at most 2 batteries installed on the laptop, in terms of capacity that it can still hold. Useful for identifying the batteries to be replaced and optimize the power settings of the devices.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label	Type	Description
Battery1 Health	Ratio	Health ratio for battery 1, expressed as a percentage
Battery1 Designed Capacity	Int	Initial capacity of battery 1, in milliamp hour (mAh)
Battery2 Health	Ratio	Health ratio for battery 2, expressed as a percentage
Battery2 Designed Capacity	Int	Initial capacity of battery 2, in milliamp hour (mAh)

Test Scenarios

OneBattery
Test Case	Device has one battery
Environment	Windows 10 x64
Results	Successful - The output fields show correct data

NoBattery
Test Case	Device has no battery
Environment	Windows 10 x86/x64 - Windows 7 x86/x64
Results	Failure - The battery in this device cannot be detected

Disk Cleanup

4.1.0.0 - Campaigns now can be called independently
4.0.0.0 - Added support for a Chatbot to execute script without campaign
3.0.1.0 - Recycle bin cleaning is done similarly for Windows 7 and 10
3.0.0.0 - Fixed issue affecting deep cleanup. Added input parameter 'RemoveFilesOlderThanDays' and 'MaximumDelayInSeconds'
2.0.0.0 - Added campaign to notify about completion of cleanup. Code refactoring. Removed Windows 8.1 support
1.0.0.0 - Initial release

Script Description

An assisted-help campaign is triggered to perform a light (recycle bin) or a deep (recycle bin and user temporary files) clean.In order to run a silent execution, campaign can be skipped by providing an empty GUID as input DiskCleanupCampaignId. In such case, CleanupLevel determines how cleanup will be processed.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 720 seconds is recommended.

Parameters

Label	Description
Disk Cleanup Campaign Id	UID of the campaign to allow the user select which cleanup process will be done. Provide an empty GUID to avoid executing this campaign
Cleanup Completed Campaign Id	UID of the campaign to notify the user about the finish of the cleanup process. Provide an empty GUID to avoid executing this campaign
Remove Files Older Than Days	Files accessed less recently than this threshold will be deleted. Provide number of days
Maximum Delay In Seconds	Maximum random delay set to avoid overloading server hosting virtual machines. Provide number of seconds less than 600
Cleanup Level	Cleanup level to support Chatbot solution. Relevant only in case empty guid is provided in DiskCleanupCampaignId parameter. Accepted values are [Light/Deep], by default Light is applied

Outputs

Label	Type	Description
Cleanup Space	Size	Space freed

Further Information

All files inside user temporary folder whose last access time is older than 'RemoveFilesOlderThanDays' input parameter, will be removed if deep cleanup option is selected in the campaign. Please note that LastAccessTime could be disabled by default in NTFS. If so, LastWriteTime will be used instead. Parameter 'MaximumDelayInSeconds' can be used to add random script execution delay. It should be used in virtualized environments to spread over time number of I/O requests on server hosting virtual machines.

Test Scenarios

LightWithoutCampaigns
Test Case	Both campaigns IDs are an empty GUID. Cleanup Level is 'Light'. Remove Files Older Than Days is 0.
Environment	Windows 10 x86/x64 - Windows 7 x86/x64
Results	Success - All files in the recycle bin are deleted silently.

LightWithCampaigns
Test Case	Both campaigns IDs are the default value. The end user select Light cleanup on the first campaign. Remove Files Older Than Days is 0.
Environment	Windows 10 x86/x64 - Windows 7 x86/x64
Results	Success - All files in the recycle bin are deleted. All campaign are called.

LightWithoutFirstCampaign
Test Case	First campaign GUID is empty. Second campaign GUID has default value. Cleanup Level is 'Light'. Remove Files Older Than Days is 0.
Environment	Windows 10 x86/x64 - Windows 7 x86/x64
Results	Success - All files in the recycle bin are deleted. Only the second campaign is called.

DeepWithoutCampaigns
Test Case	Both campaigns IDs are an empty GUID. Cleanup Level is 'Deep'. Remove Files Older Than Days is 0.
Environment	Windows 10 x86/x64 - Windows 7 x86/x64
Results	Success - All files in the recycle bin and the temp folder are deleted silently.

DeepWithCampaigns
Test Case	Both campaigns IDs are the default value. The end user select Deep cleanup on the first campaign. Remove Files Older Than Days is 0.
Environment	Windows 10 x86/x64 - Windows 7 x86/x64
Results	Success - All files in the recycle bin and the temp folder are deleted. All campaigns are called.

DeepWithoutFirstCampaign
Test Case	First campaign GUID is empty. Second campaign GUID has default value. Cleanup Level is 'Deep'. Remove Files Older Than Days is 0.
Environment	Windows 10 x86/x64 - Windows 7 x86/x64
Results	Success - All files in the recycle bin and the temp folder are deleted. Only the second campaign is called.

System Cleanup

3.1.0.0 - Bugfix for deleting files inside folders and empty folders + minor refactoring
3.0.0.0 - Added 'Remove Memory Dump Files' functionality
2.0.2.0 - Bugfix for wrong SCCM cache path
2.0.1.0 - Bugfix for user profiles with null LastUseTime property
2.0.0.0 - Added SCCM cache cleanup and removal of unused user profiles
1.0.0.0 - Initial release

Script Description

Performs WinSxS folder cleanup using DISM Windows tool, deletes SCCM cached files older than provided age in days, removes user profiles and all types of system memory dump files (small, kernel and full) unused for more than provided threshold in days.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed every 4 weeks.

A timeout of 720 seconds is recommended.

Parameters

Label	Description
Maximum Delay In Seconds	Maximum random delay set to avoid overloading server hosting virtual machines. Provide number of seconds less than 600
SCCM Cache Files Creation Age In Days	File age threshold to delete Configuration Manager cache older or equal age. Provide 0 to ignore
User Profile Last Use Time In Days	User profile age threshold to remove older or equal age. Provide 0 to ignore
Skip User Profiles List	List of comma-separated profile names to be omitted. Provided names should be identical to user SAMAccountName Active Directory property. Special accounts are skipped by default
Dump Files Older Than Days	File age threshold to remove older or equal age. Provide 0 to ignore

Outputs

Label	Type	Description
Cleanup Space	Size	Space freed

Restrictions

The script is designed to remove memory dumps only from default locations (%SystemRoot%MEMORY.DMP and %SystemRoot%Minidump).

Further Information

Parameter 'MaximumDelayInSeconds' can be used to add random script execution delay. It should be used in virtualized environments to spread over time number of I/O requests on server hosting virtual machines.
SCCM cache cleanup does not work with Configuration Manager older than 2012.

Test Scenarios

NestedFoldersWindows10
Test Case	Various nested folders and files in SCCM cache path and memory dump files location. All user profiles were protected by the skip user profile list.
Environment	Windows 10 x86
Results	success - Disk cleanup successfully performed.

NestedFoldersWindows7
Test Case	Various nested folders and files in SCCM cache path and memory dump files location. All user profiles were protected by the skip user profile list.
Environment	Windows 7 x64
Results	success - Disk cleanup successfully performed.

Test Computer Group Policy Applied In Days Range

1.0.1.0 - Default execution time and default range adjusted
1.0.0.0 - Initial release

Script Description

Compares last time computer group policy was applied on target device against provided time range.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed every 2 days.

A timeout of 120 seconds is recommended.

Parameters

Label	Description
Range In Days	Number of days in range of conducted search, must be between [1-180]. 1 indicate range 0-24h ago, 2 indicate range 0-48h ago and so on

Outputs

Label	Type	Description
Computer Group Policy Applied	Bool	Whether or not Computer Group Policy was applied in provided time frame. Expected values are [Yes/No]

Further Information

In case of incorrect script execution, false will be returned.

Test Scenarios

Group Policy applied in same day
Test Case	Group Policy was applied in given day. RangeInDays is set to 1.
Environment	Windows 10 x64 Pro domain joined, Windows 7 x86/x64 Pro/Ent multiple languages non-domain
Results	ComputerGroupPolicyApplied returned 'Yes'.

Group Policy applied 2 weeks before
Test Case	Group Policy was applied 2 weeks ago. RangeInDays is set to 1.
Environment	Windows 10 x86/x64 Pro/Ent, non-domain
Results	ComputerGroupPolicyApplied returned 'No'.

Update Group Policy Settings

2.0.0.0 - Major script update
1.0.0.0 - Initial release

Script Description

ADVANCED SCRIPTRefreshes computer or user Group Policy settings using the 'gpupdate' command. The script is designed for Windows 10 and 7.

Execution context and suggested scheduling

Run the script as 'interactive user'. In some environments it might be necessary to run as 'local system'. The script should be executed manually.

A timeout of 1200 seconds is recommended.

Parameters

Label	Description
Group Policy Target	Group Policy type to be updated. Choose whether to update the "user" or the "computer" policies
Force	Reapplies all policy settings. Set it to "true" to apply all policy settings, not just those that have changed, "false" otherwise
Maximum Delay In Seconds	Maximum random delay set to avoid domain controller overload. Provide number of seconds

Outputs

Label	Type	Description
User Name	String	User who is currently logged in

Restrictions

The script should not be concurrently executed on many devices which point to the same domain controller.

Further Information

During execution, 'gpupdate' sends a number of queries to domain controller. To reduce server overload, the script contains a random wait function which delays its execution from 0 up to maximum 600 seconds.
Maximum value of random script execution delay can be set in input parameter 'MaximumDelayInSeconds'.
It is recommended that the device be restarted for some applied policies to take effect.

Get Hardware And BIOS Information

2.1.0.0 - New functionality to get the BIOS info from the WMI Object 'win32_bios' in addition to the registry one
2.0.0.0 - Major refactoring performed and disk type functionality added
1.0.0.0 - Initial release

Script Description

Returns detailed information concerning the Graphics Processing Unit (GPU) and RAM installed on the device. Additionally, the script obtains the serial numbers and types of the installed disks, as well as the BIOS version and release date.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label	Type	Description
GPU Name	StringList	Name of the graphics card installed on the device
GPU Driver Vendor	StringList	Provider of the graphics card driver
GPU Driver Version	StringList	Version of the graphics card driver
Disk Serial Number and Type	StringList	For each installed disk drive, the number allocated by the manufacturer to identify the physical media and its type (HDD/SDD)
Total RAM Slots	Int	Total number of memory slots available on the device
Maximum RAM	Size	Maximum total amount of RAM that can be installed on the device
Used RAM Slots	Int	Number of memory slots currently used
Installed RAM	Size	Amount of RAM currently installed
RAM Bank Capacity	StringList	Capacity of each installed memory bank
RAM Bank Device Locator	StringList	For each installed memory bank, label of the socket or circuit board that holds the memory
RAM Bank Form Factor	StringList	For each installed memory bank, implementation form factor for the chip
RAM Bank Manufacturer	StringList	For each installed bank, name of the organization responsible for producing the physical element
RAM Bank Part Number	StringList	For each installed bank, part number assigned by the organization responsible for producing or manufacturing the physical element
RAM bank serial number	StringList	For each installed bank, manufacturer-allocated number to identify the physical element
RAM Bank Speed	StringList	For each installed memory bank, speed of the physical memory, in nanoseconds
RAM Bank Voltage	StringList	For each installed memory bank, configured voltage for this device, in millivolts
RAM Bank Total Width	StringList	For each installed memory bank, total width, in bits, of the physical memory, including check or error correction bits
Registry BIOS Version	String	BIOS version installed on the device obtained from the registry
WMI BIOS Version	String	BIOS version installed on the device obtained from the WMI Object 'Win32_BIOS'
BIOS Date	DateTime	BIOS release date installed on the device

Further Information

Disk type funcionality is only available for Windows 10 systems. When not possible to retrieve such information, 'Unknown' will be displayed.

Repair Office 365

1.0.1.0 - Minor refactor
1.0.0.0 - Initial release

Script Description

Repairs Office 365 by using Office built-in command line tool.The remote action uses a campaign to ask for user permission to perform the repair.User is adviced to save all Office applications work in progress, since they will be closed before performing the repair.Once the repair is completed, a campaign is displayed to notify its finalization to the user.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 900 seconds is recommended.

Parameters

Label	Description
Office Repair Campaign Id	UID of the campaign to allow Office repair
Repair Completed Campaign Id	UID of the campaign to notify Office repair completion
Maximum Delay In Seconds	Maximum random delay set to avoid infrastructure overload. Provide number of seconds

Outputs

None.

Restrictions

Compatible with Office 365.

Get OneDrive Status

1.0.0.0 - Initial release

Script Description

Checks if the OneDrive application is working properly by reviewing some processes status, registry keys and environment variables.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label	Type	Description
One Drive Status	StringList	Overall result of the OneDrive health status review

Further Information

Complete list of performed validations:
* %localappdata%MicrosoftOneDriveOneDrive.exe exists.
* OneDrive.exe is running.
* %OneDrive% environment variable exists.
* Review the key HKEY_CURRENT_USERSoftwareMicrosoftOneDriveAccountsBusiness1UserFolder to check if that folder was created on devices.

If some validation fails, it means that OneDrive is not working properly. Further investigation is required, but a reinstall might be necessary.

Repair OneDrive

1.0.1.0 - Fixed UAC control request due to blocked installer file
1.0.0.0 - Initial release

Script Description

Re-installs and repairs OneDrive on the device, mitigating possible issues by re-installation.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 1080 seconds is recommended.

Parameters

Label	Description
Maximum Delay In Seconds	Maximum random delay set to avoid overloading server hosting virtual machines. Provide number of seconds less than 600

Outputs

None.

Further Information

It is a reality in many companies that at some point in time their devices have different and out-of-date OneDrive versions installed.
To fix this, the script downloads and installs the latest compliant version of OneDrive.
No popups are shown to the user as OneDrive re-installation is executed in a silent mode.

Get Outlook Online

1.0.0.0 - Initial release

Script Description

Checks if Outlook, part of Microsoft Office product, is working online.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label	Type	Description
Is Online	Bool	Microsoft Outlook is working online (yes/no)

Get Outlook Plugin Crash Details

1.0.0.0 - Initial release

Script Description

Retrieves details of Microsoft Outlook plugin crashes, with the focus on the most recent. Scope is limited by the company policy to control Event Log, which serves as a source of information.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label	Description
Crash Event Age In Days	Number of days since crash event was created to include in scope. Provide 0 to search entire log

Outputs

Label	Type	Description
Last Crashed Plugin Date	DateTime	Date of last logged crash of a Microsoft Outlook plugin
Last Crashed Plugin Name	String	Name of last logged crash of a Microsoft Outlook plugin
Maximum Crash Count Plugin Name	String	Name of a Microsoft Outlook plugin that crashed most frequently
Crashed Plugin List	StringList	A list of all logged Microsoft Outlook plugin crashes with its total count, sorted by most recent date

Repair Outlook OST Problem

1.1.0.0 - The campaign will only affect the result if its GUID is not empty. Default action is restarting related apps
1.0.0.0 - Initial release

Script Description

Repairs Outlook problems with OST file by deleting it and restarting Outlook. Runs a campaign to close applications blocking OST file (Outlook and Skype). The script is designed for Windows 10 and 7 and Outlook 2010 onwards.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label	Description
Campaign Id	UID of the campaign to notify user that Outlook and Skype must be closed

Outputs

None.

Set Outlook online

1.2.0.0 - The campaign will only affect the result if its ID is not an empty GUID. Default action is restarting Outlook
1.1.0.0 - Refactoring of code and elimination of the output field
1.0.0.0 - Initial release

Script Description

Checks if Outlook is working offline, and sets it to online if it is not already.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label	Description
Campaign Id	UID of the campaign to notify user that Outlook must be restarted. If it's an empty GUID, the campaign won't be called

Outputs

None.

Further Information

Outlook must be restarted after this action for the changes to take effect.

Set Outlook Plugins

3.0.0.0 - The script now unblock disabled Addins and adds them to the 'doNotDisableAddinList', allows the ability to bypass the campaign and simplifies the PluginNames input options
2.0.0.0 - The script provides extended output and manages plugins manually disabled or enabled by user
1.0.0.0 - Initial release

Script Description

Enables or disables each Microsoft Office Outlook COM add-in specified in the parameters. The names of the available add-ins can be found by running the 'Get Outlook Plugins' Remote Action.Campaign can be skipped by providing an empty GUID as input CampaignId.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label	Description
Campaign Id	UID of the campaign to notify user that Outlook must be closed. Provide an empty GUID to enable execution without campaign
Action	Enable or disable the desired add-ins. Accepted values are 'enable' and 'disable'
Plugin Names	Comma-separated list of words to be matched with the addins. For example, 'skype' or 'microsoft'

Outputs

Label	Type	Description
Outlook Plugins Configured	StringList	List status of all Microsoft Outlook add-ins provided in input argument 'PluginName'

Further Information

Add-in names do not have to be exact, for example 'skype'. The script is designed only for devices which do not use GPO setting to manage Microsoft Outlook plugins.

Reset Print Spooler

1.0.1.0 - Major refactoring and WMI errors silenced
1.0.0.0 - Initial release

Script Description

Clears the print queue of the user by restarting the Spooler service (and dependent services, if any), cleaning the folder '%systemroot%\System32\spool\printers' and cleaning the Win32_PrintJob jobs.Useful for troubleshooting printing-related issues.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label	Type	Description
Service	StringList	Information about the Print Spooler service
Job Files	StringList	Names of the job files deleted
Print Jobs	StringList	Description and owner of the Print jobs cleaned

Restore SCCM Client

2.0.0.1 - Modified default date constant to fix bug
2.0.0.0 - Added new output fields with information about SCCM client
1.0.0.0 - Initial release

Script Description

Restores SCCM-related client services (SMS Agent, BITS, WMI, etc) and retrieves information about SCCM client on devices.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label	Type	Description
SMS Agent Status	String	Status of the SMS Agent Service
Background Intelligent Transfer Service Status	String	Status of the Background Intelligent Transfer Service
Windows Management Instrumentation Status	String	Status of the Windows Management Instrumentation Service
Remote Procedure Call Subsystem Status	String	Status of the Remote Procedure Call Subsystem Service
Windows Time Service Status	String	Status of the Windows Time Service
Client Installed	Bool	If SCCM client is installed or is not
Management Site	String	Site where the device is connecting to
Last Communication	DateTime	Last communication date with server
Last Cumulative Update	String	Last cumulative update installed on the device

Restrictions

Recovery action includes Windows Update execution, which may not be executed if user has it disabled due to Group Policy configuration.

Further Information

When restarting SCCM-related services, services with dependent services are not stopped in the first place. For safety considerations, those services are just started in case they were previously stopped.
Keep in mind that many dependent services may affect directly critical functionality of Collector (network, etc).

Skype for Business Diagnostics

1.0.1.0 - Fixed error with incorrect video Outbound stream quality computations
1.0.0.0 - Initial release

Script Description

Creates files with information about Skype calls and calculates metrics of the last 24h.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed every 1 hour.

A timeout of 165 seconds is recommended.

Parameters

Label	Description
Min Seconds For Call	Minimum number of seconds to consider a call as a invalid or dropped call
Num Hours For Timeout	Number of hours to consider an unfinished call as a dropped call

Outputs

Label	Type	Description
Total Calls	Int	Total number of calls (audio + video + screen sharing)
Total Audio	Int	Total number of audio calls
Poor Audio Perc	Int	Percentage of poor quality audio calls
Poor Audio Wired Perc	Int	Percentage of poor quality audio calls over Ethernet
Poor Audio Wifi Perc	Int	Percentage of poor quality audio calls over Wifi
Failed Audio Perc	Int	Percentage of failed audio calls
Dropped Audio Perc	Int	Percentage of dropped audio calls
Short Audio Perc	Int	Percentage of short audio calls
Bad Audio Perc	Int	Percentage of bad audio calls (either failed, dropped or poor)
Main Reason Failed Audio	String	Main reason for failed audio calls
Main Reason Dropped Audio	String	Main reason for dropped audio calls
Poor Audio Jitter Perc	Int	Percentage of poor quality audio calls due to "Jitter > 30 ms"
Poor Audio MOS Perc	Int	Percentage of poor quality audio calls due to "NetworkMOSDegradation > 1.0"
Poor Audio Round Trip Perc	Int	Percentage of poor quality audio calls due to "RoundTripTime > 500 ms"
Poor Audio Packet Loss Perc	Int	Percentage of poor quality audio calls due to "PacketLossRate > 0.1"
Poor Audio Concealed Perc	Int	Percentage of poor quality audio calls due to "RatioConcealedSamples > 0.07"
Total Video	Int	Total number of video calls
Poor Video Perc	Int	Percentage of poor quality video calls
Poor Video Wired Perc	Int	Percentage of poor quality video calls over Ethernet
Poor Video Wifi Perc	Int	Percentage of poor quality video calls over Wifi
Failed Video Perc	Int	Percentage of failed video calls
Dropped Video Perc	Int	Percentage of dropped video calls
Short Video Perc	Int	Percentage of short video calls
Bad Video Perc	Int	Percentage of bad video calls (either failed, dropped or poor)
Main Reason Failed Video	String	Main reason for failed video calls
Main Reason Dropped Video	String	Main reason for dropped video calls
Poor Video Jitter Perc	Int	Percentage of poor quality video calls due to "Jitter > 30 ms"
Poor Video MOS Perc	Int	Percentage of poor quality video calls due to "NetworkMOSDegradation > 1.0"
Poor Video Round Trip Perc	Int	Percentage of poor quality video calls due to "RoundTripTime > 500 ms"
Poor Video Packet Loss Perc	Int	Percentage of poor quality video calls due to "PacketLossRate > 0.1"
Poor Video Concealed Perc	Int	Percentage of poor quality video calls due to "RatioConcealedSamples > 0.07"
Poor Video Post FEC PLR Perc	Int	Percentage of poor quality video calls due to "VideoPostFECPLR > 0.1"
Poor Video Local Frame Loss Perc	Int	Percentage of poor quality video calls due to "VideoLocalFrameLossPercentage > 10%"
Poor Recv Frame Rate Perc	Int	Percentage of poor quality video calls due to "RecvFrameRate < 7"
Poor Low Frame Rate Perc	Int	Percentage of poor quality video calls due to "LowFrameRateCallPercentage > 10%"
Poor Video Packet Loss Rate Perc	Int	Percentage of poor quality video calls due to "VideoPacketLossRate > 0.1"
Poor Video Frame Rate Perc	Int	Percentage of poor quality video calls due to "VideoFrameRate < 7"
Poor Dynamic Capability Perc	Int	Percentage of poor quality video calls due to "DynamicCapabilityPercentage > 10%"
Total Sharing	Int	Total number of screen sharing calls
Poor Sharing Perc	Int	Percentage of poor quality screen sharing calls
Poor Sharing Wired Perc	Int	Percentage of poor quality screen sharing calls over Ethernet
Poor Sharing Wifi Perc	Int	Percentage of poor quality screen sharing calls over Wifi
Failed Sharing Perc	Int	Percentage of failed screen sharing calls
Dropped Sharing Perc	Int	Percentage of dropped screen sharing calls
Bad Sharing Perc	Int	Percentage of bad screen sharing calls (either failed, dropped or poor)
Main Reason Failed Sharing	String	Main reason for failed screen sharing calls
Main Reason Dropped Sharing	String	Main reason for dropped screen sharing calls
Poor Sharing Jitter Perc	Int	Percentage of poor quality screen sharing calls due to "Jitter > 30 ms"
Poor Relative One Way Perc	Int	Percentage of poor quality screen sharing calls due to "RelativeOneWay > 1.75"
Version And Tracing Level	String	Version and tracing level configured

Further Information

This remote action relies on Skype logs to analyse its call activity.
For Skype to log calls properly, it must have logging attribute set to Full in Skype Options > General menu.

Get Startup Impact

3.0.0.0 - Added new output 'Applications' and minor code refactoring
2.0.1.0 - Fixing when the command line does not have the expected format and removed compatibility with Windows 7
2.0.0.0 - Script returns UserSID instead of UserName
1.1.0.0 - Refactoring and performance improvements
1.0.0.0 - Initial release

Script Description

Retrieves information similar to the information in the Startup tab in Windows Task Manager.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label	Type	Description
User SID	String	User SID (Security Identifier) to whom the XML file containing the stats belongs
Last Start Up Analysis Date	DateTime	Last time the startup information was updated on the device
High Impact Count	Int	Number of applications with a high startup impact
High Impact Applications	StringList	Details (CPU time in ms, Disk I/O in MB) of programs with a high startup impact
Medium Impact Count	Int	Number of applications with a medium startup impact
Medium Impact Applications	StringList	Details (CPU time in ms, Disk I/O in MB) of programs with a medium startup impact
Low Impact Count	Int	Number of applications with a low startup impact
Low Impact Applications	StringList	Details (CPU time in ms, Disk I/O in MB) of programs with a low startup impact
Not Measured Impact Applications	StringList	Applications that were started but whose startup impacts were not measured by Windows
Applications	StringList	List of all the startup application Registry names, including the ones not measured by Windows

Test Scenarios

TestWindows10
Test Case	Execute the script on Windows 10 machines with several kinds of paths, wrapped by double quotes, without double quotes, using ENV variables, etc.
Environment	VM Windows 10 x64 EN, VM Windows 10 x86 EN, VM Windows 10 x64 ES
Results	Success - Impacted applications are returned properly.

Get Gpo Startup Impact

1.0.0.0 - Initial release

Script Description

Obtains from Windows Event Log a wide range of information about user/machine GPOs applied during user logon/device startup. The script is designed for Windows 7 and 10.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label	Type	Description
User Gpo Successfully Applied	Bool	Status of last user GPOs applied during user logon
Dc Connection Time	Millisecond	Duration time necessary for the device to connect to Domain Controller during user logon
Dc Information	String	Domain Controller DNS name and IP used during user logon
Total User Gpo Applied Time	Millisecond	Duration time necessary for the device to apply all user policies
User Gpo Categories	String	List of all user GPOs categories applied on the device
User Total Gpo Processing Time	Millisecond	Duration time necessary for the device to connect to the domain controller, download user policies and apply them
Computer Gpo Successfully Applied	Bool	Status of last computer GPOs applied during device startup
Total Computer Gpo Applied Time	Millisecond	Duration time necessary for device to apply all computer policies
Computer Gpo Categories	String	List of all device GPOs categories applied on the device
Computer Total Gpo Processing Time	Millisecond	Duration time device needed to connect to the domain controller, download computer policies, apply them and run startup scripts

Further Information

Useful for troubleshooting Active Directory issues on the domain joined devices.

Get Windows Information

5.0.0.1 - Changed variable BitLockerPercentageEncrypted from float to ratio
5.0.0.0 - Added python, java and .Net versions
4.0.0.1 - Modified default date constant to fix bug
4.0.0.0 - Major refactoring and added PowerShell version output
3.0.0.0 - Renamed two output fields and fixed description
2.0.0.0 - Added boot mode and secure boot status
1.0.0.0 - Initial release

Script Description

Returns the following information:

   * Windows build name.
   * Date on which Windows has been installed.
   * Display language currently set in Windows.
   * List of the user accounts defined on the local computer.
   * PowerShell, Java, Python and .Net versions.
   * Execution policies for PowerShell.
   * Status of the BitLocker Drive Encryption.
   * Reboot information.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label	Description
Disk Drive	Volume for which the Bitlocker information should be returned (e.g. C)

Outputs

Label	Type	Description
Windows Build	String	Windows build name
Windows Install Date	DateTime	Date on which Windows has been installed
Windows Display Language	String	Display language currently set in Windows
Windows Local Accounts	StringList	List of the user accounts defined on the local computer
PS Version	String	PowerShell version (Major.Minor)
PS Policy Process	String	Execution policy affecting the remote actions executed by the current Windows PowerShell session. It is set within a PowerShell session via a variable
PS Machine Policy	String	Execution policy set through the machine GPO
PS user Policy	String	Execution policy set through the user GPO
PS Policy Current User	String	Execution policy affecting only the current user. It is set for the current user on a machine through a registry key
PS Policy Local Machine	String	Execution policy affecting all users of the computer. It is set for the local machine through a registry key
Bit Locker Protection Status	String	Indicates whether the volume and its encryption key (if any) are secured
Bit Locker Conversion Status	String	The status of the encryption or decryption on the volume
Bit Locker Percentage Encrypted	Ratio	The percentage of volume that is currently encrypted
Bit Locker Encryption Method	String	The encryption algorithm and key size used on the volume
Bit Locker Key Protectors	StringList	Lists of protectors used to secure the volume's encryption key
Last Reboot	DateTime	Date and time of last reboot. It also considers reboots performed while the device was offline (no connection between the Nexthink Collector and the Engine)
Number Of Days Since Last Reboot	Int	Number of days since the last time the machine was rebooted. It also considers reboots performed while the device was offline (no connection between the Nexthink Collector and the Engine)
Startup Mode	String	Name of machine startup mode: 'UEFI' or 'BIOS'
Secure Boot Enabled	String	Status of Secure Boot feature: 'Yes', 'No', 'Not available'
Dot Net Version	String	Latest version of .Net
Python Version	String	Default version of Python
Java Version	String	Default version of Java

Further Information

SecureBoot functionality only available for Windows 10.
Python must be installed for all users to present version information.

Disable application from StartUp menu

1.0.0.0 - Initial release

Script Description

Disables startup of every application from ApplicationsToDisable parameter, excluding all listed in ApplicationsToKeep parameter.If all applications should be disabled except specific ones, use only ApplicationsToKeep as a white-list and leave ApplicationsToDisable empty ().If only some specific applications should be disabled, use only ApplicationsToDisable and leave ApplicationsToKeep empty ().If an application is present in both parameters, ApplicationsToKeep takes precedence and the application will not be removed from StartUp.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label	Description
Applications To Keep	Comma-separated list of programs to be kept on the StartUp. Name has to be exactly as the processes name (e.g. Lync, vmware-tray.exe)
Applications To Disable	Comma-separated list of programs to be disabled on the StartUp. Name has to be exactly as the processes name (e.g. Lync, vmware-tray.exe)

Outputs

None.

Further Information

In order to get the exact names for the input parameters, you can use Get Startup Impact Remote Action to get the list of startup applications

You may also want to check the following registry keys for local machine (HKLM) and logged user (HKU<sid> or HKCU):
* 'SOFTWAREMicrosoftWindowsCurrentVersionExplorerStartupApprovedRun'
* 'SOFTWAREMicrosoftWindowsCurrentVersionExplorerStartupApprovedRun32'
* 'SOFTWAREMicrosoftWindowsCurrentVersionExplorerStartupApprovedStartupFolder'
* 'SOFTWAREMicrosoftWindowsCurrentVersionRun'
* 'SOFTWAREMicrosoftWindowsCurrentVersionRunOnce'
You can use Get Windows Registry Key Values remote Action to get this information.

Test Scenarios

ApplicationsToKeep
Test Case	ApplicationsToKeep input parameter is provided. ApplicationsToDisable is not provided (empty).
Environment	Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results	Success - Applications present in ApplicationsToKeep were not disabled from startup. The rest of the applications were removed from startup.

ApplicationsToDisable
Test Case	ApplicationsToDisable input parameter is provided. ApplicationsToKeep is not provided (empty).
Environment	Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results	Success - Applications present in ApplicationsToDisable were disabled from startup. The rest of the applications were not affected.

ApplicationsToKeepAndToDisable
Test Case	Both ApplicationsToKeep and ApplicationsToDisable input parameters were provided.
Environment	Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results	Success - Applications present in ApplicationsToKeep were not disabled from startup. Applications present in ApplicationsToDisable were disabled from startup. The rest of the applications were not affected.

ApplicationInBothParameters
Test Case	Both ApplicationsToKeep and ApplicationsToDisable input parameters were provided. There is an application that is present in both input parameters.
Environment	Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results	Success - ApplicationsToKeep takes precedence. Therefore, the application listed in both input parameters were disabled from startup.

EmptyParameters
Test Case	Both lists of applications to keep and to disable were empty.
Environment	Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results	Failure - The remote action execution failed, since at least one of the input parameters must be provided.

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Content

Required Modules

Platforms

Compatibility

Description

Get Battery Status

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Test Scenarios

Disk Cleanup

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Further Information

Test Scenarios

System Cleanup

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Restrictions

Further Information

Test Scenarios

Test Computer Group Policy Applied In Days Range

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Further Information

Test Scenarios

Update Group Policy Settings

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Restrictions

Further Information

Get Hardware And BIOS Information

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Further Information

Repair Office 365

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Restrictions

Get OneDrive Status

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Further Information

Repair OneDrive

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Further Information

Get Outlook Online

Script Description

Execution context and suggested scheduling

Parameters

Outputs

Get Outlook Plugin Crash Details

Script Description

Execution context and suggested scheduling

Parameters

Outputs