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Nexthink Library

Chatbot Content Pack

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Chatbot Content Pack

Latest Version: 3.6.1.1
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Updated on April 15, 2024
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Description

This Library pack is a collection of different Remote Action scripts which are used by the Nexthink Chatbot SDK integration to empower chatbots with Nexthink intelligence.The Nexthink Chatbot SDK contains a catalog of use cases using these Remote Actions.This catalog of use cases enables the end-user to gain both real-time insights about their device issues and the capability to remediate them automatically.

This Pack is made out of multiple Packs, without their Metrics and some Scores.

Versions

  • 3.6.1.1 - 15 Apr 2024 - Added new "Disk cleanup" combined Remote Action
  • 3.6.1.1 - 15 Apr 2024 - Fixed unsigned content in "Get Startup Impact" RA
  • 3.6.1.0 - 29 Jul 2022 - Updated OS requirements
  • 3.6.0.0 - 22 Jul 2022 - Added compatibility for Apple M1 architecture on "Get Battery Status" Remote Action
  • 3.5.0.1 - 28 Apr 2022 - Fixed typo in "Get Hardware And BIOS Information" and "Get Startup Impact" Remote Actions
  • 3.5.0.0 - 19 Apr 2022 - Replaced management data retrieval functions in "Get Hardware And BIOS Information" Remote Action
  • 3.4.0.0 - 30 Mar 2022 - Added support for Windows 10 ARM devices on "Get Battery Status" Remote Action
  • 3.3.2.0 - 25 Mar 2022 - Fixed PATH vulnerability and changed documentation in "System Cleanup" Remote Action v4.0.1.0
  • 3.3.1.0 - 21 Mar 2022 - Documented KB Fix URL for "Get Startup Impact" Remote Action v4.2.1.0
  • 3.3.0.0 - 11 Mar 2022 - Added compatibility for Windows 8.1 devices on "Get Startup Impact" Remote Action
  • 3.2.7.1 - 10 Mar 2022 - Fixed system drive free space inaccuracy in "Disk Cleanup" Remote Action v5.1.1.1
  • 3.2.7.0 - 16 Feb 2022 - Added the proper version of "Get Windows Information" Remote Action
  • 3.2.6.0 - 15 Feb 2022 - Added the proper version of "Skype for business Diagnostics" Remote Action
  • 3.2.5.0 - 13 Jan 2022 - Added Windows Insider Program enrollment status output to "Get Windows Info" Remote Action
  • 3.2.4.0 - 13 Jan 2022 - Added support for latest ClickToRun version in "Repair Office 365" Remote Action
  • 3.2.3.0 - 21 Dec 2021 - Fixed system drive free space inaccuracy in "Disk Cleanup" Remote Action
  • 3.2.2.0 - 27 Oct 2021 - Execution frequency and suggested scheduling updated on "Get Battery Status" Remote Action
  • 3.2.1.0 - 08 Oct 2021 - Fixed "Repair OneDrive" Remote Action to validate OneDrive installer Root Certificate
  • 3.2.0.0 - 17 Sep 2021 - Added compatibility for Azure Domain joined devices to "Disable Application from Startup menu" Remote Action
  • 3.1.0.0 - 25 Jun 2021 - Added compatibility for Azure Domain joined devices to "Get Startup Impact" Remote Action
  • 3.0.0.0 - 26 Apr 2021 - Added "Invoke System Cleanup" Remote Action without user removal
  • 2.1.0.0 - 14 Apr 2021 - Updated "Disable Application from Startup menu", "Repair Office 365", "Repair OneDrive", "Repair Outlook OST Problem" and "Disk Cleanup" Remote Actions description
  • 2.0.0.0 - 15 Mar 2021 - Removed "Invoke System Cleanup" Remote Action
  • 1.7.4.0 - 19 Feb 2021 - Fixed "Invoke System Cleanup" Remote Action empty folders removal
  • 1.7.3.0 - 22 Dec 2020 - Fixed "Invoke System Cleanup" Remote Action by changing the way a user profile is deleted. User profile deletion is only supported on Windows 10 from this version on
  • 1.7.2.0 - 15 Dec 2020 - Fixed "Get Outlook Plugin Crash Details" Remote Action
  • 1.7.1.0 - 20 Nov 2020 - Fixed "Repair OneDrive" Remote Action
  • 1.7.0.0 - 03 Nov 2020 - Updated "Get Hardware And BIOS Information" Remote Action
  • 1.6.0.0 - 02 Oct 2020 - Updated "Restore SCCM Client" Remote Action
  • 1.5.1.0 - 03 Sep 2020 - Fixed "Disable Application from Startup menu" Remote Action
  • 1.5.0.0 - 28 Aug 2020 - Updated "Get Outlook Plugin Crash Details" Remote Action
  • 1.4.0.1 - 15 Jul 2020 - Edited description
  • 1.4.0.0 - 06 May 2020 - Renamed "Test Computer Group Policy Applied" by "Request VPN Connection for Compliance" and updated features
  • 1.3.0.0 - 02 Apr 2020 - Updated "Disk Cleanup" Remote Action
  • 1.2.0.0 - 02 Mar 2020 - Updated "Repair OneDrive" Remote Action
  • 1.1.1.0 - Fixed documentation
  • 1.1.0.0 - Updated "Disable Application From Startup Menu" Remote Action
  • 1.0.0.0 - Initial release

Required Products

Nexthink Act
Nexthink Engage

Platforms

Windows 7 or newer

Compatibility

V6.20 and later

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Get Battery Status

Script Description

Returns the health status of the battery installed on the laptop, in terms of capacity that it can still hold. It also retrieves the currently active power plan. Useful for identifying the batteries to be replaced and optimize the power settings of the devices.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed every 1 day.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label Type Description
Battery Health Ratio Health ratio, expressed as a percentage
Battery Designed Capacity Int Initial capacity, in milliamp per hour (mAh)
Battery Full Charge Capacity Int Current full charge capacity, in milliamp per hour (mAh)
Battery Cycle Count Int Number of charge cycles the battery has so far
Estimated Battery Life In Hours Float Estimated battery life time with one full charge in hours
Power Plan String The power plan which is currently active on the device. It will display "Custom" if the power plan is not any of the default ones (Balanced, High performance, Power saving) and it will display "Unknown" in the case the information could not be retrieved

Restrictions

Test Scenarios

OneBattery
Test Case Device has one battery
Environment Windows 7 Pro x86 (English), Windows 10 x64 (English)
Results Successful - The output fields show correct data
NoBattery
Test Case Device has no battery
Environment VM Windows 7 x86/x64 (Multi-language), VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Failure - The battery on this device cannot be detected

Disk cleanup

Script Description

This Remote Action is designed to help employees to maintain healthy levels of disk space. It can be used in 2 different formats, either with the Campaign which will provide some information to the employee with the option of a light or deep clean, which the employee can select. Without the campaign, administrators can use the Remote Action to automatically clean the disk according to the input parameter options they supply (Light or Deep).

Light clean only cleans the recycle bin.

Deep clean on macOS cleans the bin and user cache folder (/Users/$USER/Library/Caches/).

Deep clean on Windows cleans the recycle bin and user temporary files.

It is possible to run a silent execution without user interaction via the Campaign, in this case, the Campaign can be skipped by providing an empty GUID as input disk_cleanup_campaign_id. When using this silent method the “cleanup_level” determines how cleanup will be processed.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 720 seconds is recommended.

Parameters

Label Description
disk cleanup campaign id ID of the campaign to allow the user select which cleanup process will be done. Provide an empty ID to avoid executing this campaign
cleanup completed campaign id ID of the campaign to notify the user about the finish of the cleanup process. Provide an empty ID to avoid executing this campaign
remove files not modified in days Files modified less recently than this threshold will be deleted. Provide number of days
maximum delay in seconds Maximum random delay set to avoid overloading server hosting virtual machines. Provide number of seconds less than 600
cleanup level Cleanup level to support Chatbot solution. Relevant only in case empty guid is provided in disk_cleanup_campaign_id parameter. Accepted values are (Light/Deep), by default Light is applied

Outputs

Label Type Description
cleanup space Size Space freed

Further Information

A Campaign is triggered to perform a Light (Recycle bin) or a Deep (Recycle Bin and Caches folder) clean.

cleanup_space output is based on the difference between the size of the profile before and after the cleaning process.

-macOS-

In order to execute this Remote Action, nxtcod must have full disk permission granted in Security & Privacy > Privacy > Full Disk Access. The configuration steps are documented here.

-Windows-

All files inside user temporary folder (%TEMP%) whose last write time is older than 'remove_files_not_modified_in_days' input parameter, will be removed if deep cleanup option is selected in the campaign. Parameter 'maximum_delay_in_seconds' can be used to add random script execution delay. It should be used in virtualized environments to spread over time number of I/O requests on server hosting virtual machines.

The space freed is calculated by using the 'Free' property of the command Get-PSDrive before and after the execution.

It may be unaccurate or even report 0 in certain situations due to the fact that external applications or services could be occupying the free space by downloading, creating or unzipping files. In those cases, the remaining space after the Remote Action execution could be lower than the total space freed by it.

Test Scenarios

LightWithoutCampaigns
Test Case Both campaigns IDs are an empty GUID.
Cleanup Level is 'Light'.
remove_files_not_modified_in_days is 0.
Environment Windows 10 x86/x64 - Windows 7 x86/x64
Results Success - All files in the recycle bin are deleted silently.
LightWithCampaigns
Test Case Both campaigns IDs are the default value.
The end user select Light cleanup on the first campaign.
remove_files_not_modified_in_days is 0.
Environment Windows 10 x86/x64 - Windows 7 x86/x64
Results Success - All files in the recycle bin are deleted.
All campaign are called.
LightWithoutFirstCampaign
Test Case First campaign GUID is empty.
Second campaign GUID has default value.
Cleanup Level is 'Light'.
remove_files_not_modified_in_days is 0.
Environment Windows 10 x86/x64 - Windows 7 x86/x64
Results Success - All files in the recycle bin are deleted.
Only the second campaign is called.
DeepWithoutCampaigns
Test Case Both campaigns IDs are an empty GUID.
Cleanup Level is 'Deep'.
remove_files_not_modified_in_days is 0.
Environment Windows 10 x86/x64 - Windows 7 x86/x64
Results Success - All files in the recycle bin and the temp folder are deleted silently.
DeepWithCampaigns
Test Case Both campaigns IDs are the default value.
The end user select Deep cleanup on the first campaign.
remove_files_not_modified_in_days is 0.
Environment Windows 10 x86/x64 - Windows 7 x86/x64
Results Success - All files in the recycle bin and the temp folder are deleted.
All campaigns are called.
DeepWithoutFirstCampaign
Test Case First campaign GUID is empty.
Second campaign GUID has default value.
Cleanup Level is 'Deep'.
remove_files_not_modified_in_days is 0.
Environment Windows 10 x86/x64 - Windows 7 x86/x64
Results Success - All files in the recycle bin and the temp folder are deleted.
Only the second campaign is called.
DeepCleanupWithCampaign
Test Case User answer is Deep cleanup.
Environment VM macOS 10.14, 10.15, 11, 12
Results Success - Trash Bin and Caches are deleted.
LightCleanupWithCampaign
Test Case User answer is Light cleanup.
Environment VM macOS 10.14, 10.15, 11, 12
Results Success - Trash Bin is deleted.
DeepCleanupWithInput
Test Case Campaign is empty and input is Deep.
Environment VM macOS 10.14, 10.15, 11, 12
Results Success - Trash Bin and Caches are deleted.
LightCleanupWithInput
Test Case Campaign is empty and input is Light.
Environment VM macOS 10.14, 10.15, 11, 12
Results Success - Trash Bin is deleted.

System Cleanup

Script Description

Performs cleanup of unused files in WinSxS folder using DISM Windows tool.Deletes SCCM cached files that are older than a certain numbers of days provided as input parameters.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed every 4 weeks.

A timeout of 720 seconds is recommended.

Parameters

Label Description
Maximum Delay In Seconds Maximum random delay set to avoid overloading server hosting virtual machines. Provide number of seconds less than 600
SCCM Cache Files Creation Age In Days File age threshold to delete Configuration Manager cache older or equal age. Provide 0 to ignore
Dump Files Older Than Days File age threshold to remove older or equal age. Provide 0 to ignore

Outputs

Label Type Description
Cleanup Space Size Space freed

Restrictions

Further Information

Parameter 'MaximumDelayInSeconds' can be used to add random script execution delay. It should be used in virtualized environments to spread over time number of I/O requests on server hosting virtual machines.
SCCM cache cleanup does not work with Configuration Manager older than 2012.
The freed space shown in CleanupSpace output is calculated by accessing the 'FreeSpace' property of the Win32_Volume WMI Class before and after the execution.
Please consider this output as an orientation. It may be inaccurate or report 0 in certain situations due to the fact that external applications or services could be occupying the free space by downloading, creating or unzipping files.

Test Scenarios

NestedFoldersWindows10
Test Case Various nested folders and files in SCCM cache path and memory dump files location.
Environment Windows 10 x86
Results success - Disk cleanup successfully performed.
NestedFoldersWindows7
Test Case Various nested folders and files in SCCM cache path and memory dump files location.
Environment Windows 7 x64
Results success - Disk cleanup successfully performed.

Request VPN Connection for Compliance

Script Description

Compares last time Computer Group Policies were applied on target device against provided time range.By providing a list of corporate DNS domains, in case of the device being connected to the corporate network the script schedules a Group Policies update with 1 minute of delay.If the device is not in a corporate network, the script launches a campaign to encourage the user to connect to the corporate VPN and then it schedules the Group Policies update with 5 minutes of delay.The script offers the possibility of enforcing the Group Policies update in any case without notifying the user.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 720 seconds is recommended.

Parameters

Label Description
Enforce Policy Update Provide values true or false in case you want to force Group Policies to be updated in any case, when the user is connected to corporate network and when it is not
Campaign Id CampaignId to encourage the user to connect the VPN to the corporate network. Empty value is not allowed, in case of you want to force Group Policies update without asking the user, use the EnforcePolicyUpdate parameter
Corporate Dns Domains Comma-separated list of corporate DNS names. Example "dc.nexthink.com, intranet.nexthink.com"
Days Since Last Group Policies Update Number of days in range of conducted search, must be between (1-180). 1 indicate range 0-24h ago, 2 indicate range 0-48h ago and so on

Outputs

Label Type Description
Corporate Network Bool Whether or not the user is connected to a corporate network based on the provided DNS domains
User Will Connect To Corporate Network Bool Whether or not the user will connect to the VPN to enable Group Policies update

Restrictions

Further Information

Only Computer Group Policies last update is checked.
It is recommended that the device be restarted for some applied policies to take effect, to achieve that you could use Restart Device Remote Action.
Updating Group Policies may be resources consuming, be aware of the user impact before executing it.

Test Scenarios

EnforcingGpoUpdate
Test Case EnforcePolicyUpdate is set to true, Group Policies are updated through a scheduled task.
Environment Windows 10 x64 EN 1909
Results Success - A scheduled task with 1 minute of delay is created to execute gpupdate command.
GpoUpdateNotNeeded
Test Case The last Group Policies update is within the threshold, nothing is updated.
Environment Windows 10 x64 EN 1909
Results Success - Nothing is scheduled and the result is reported to the engine.
DeviceConnectedToCorporateNetwork
Test Case The last Group Policies update is out of the threshold and the device is connected to the corporate network, Group Policies are updated.
Environment Windows 10 x64 EN 1909
Results Success - A scheduled task with 1 minute of delay is created to execute gpupdate command.
DeviceNotConnectedToCorporateNetworkUserAnswersYes
Test Case The last Group Policies update is out of the threshold, the device is not connected to the corporate network and the user answers Yes to the campaign, Group Policies are updated.
Environment Windows 10 x64 EN 1909
Results Success - A scheduled task with 5 minutes of delay is created to execute gpupdate command.
DeviceNotConnectedToCorporateNetworkUserAnswersNo
Test Case The last Group Policies update is out of the threshold and the device is not connected to the corporate network and the user answers No to the campaign, Group Policies are not updated.
Environment Windows 10 x64 EN 1909
Results Success - No scheduled task is created and the result is reported to the engine.

Update Group Policy Settings

Script Description

Refreshes computer or user Group Policy settings using the 'gpupdate' command. The script is designed for Windows 10 and 7.

Execution context and suggested scheduling

Run the script as 'interactive user'. In some environments it might be necessary to run as 'local system'. The script should be executed manually.

A timeout of 1200 seconds is recommended.

Parameters

Label Description
Group Policy Target Group Policy type to be updated. Choose whether to update the "user" or the "computer" policies
Force Reapplies all policy settings. Set it to "true" to apply all policy settings, not just those that have changed, "false" otherwise
Maximum Delay In Seconds Maximum random delay set to avoid domain controller overload. Provide number of seconds

Outputs

Label Type Description
User Name String User who is currently logged in

Restrictions

Further Information

During execution, 'gpupdate' sends a number of queries to domain controller. To reduce server overload, the script contains a random wait function which delays its execution from 0 up to maximum 600 seconds.
Maximum value of random script execution delay can be set in input parameter 'MaximumDelayInSeconds'.
It is recommended that the device be restarted for some applied policies to take effect.

Get Hardware And BIOS Information

Script Description

Returns detailed information concerning the Graphics Processing Unit (GPU) and RAM installed on the device. Additionally, the script obtains the serial numbers and types of the installed disks, as well as the BIOS version and release date.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label Type Description
GPU Name StringList Name of the graphics card installed on the device
GPU Driver Vendor StringList Provider of the graphics card driver
GPU Driver Version StringList Version of the graphics card driver
Disk Serial Number and Type StringList For each installed disk drive, the number allocated by the manufacturer to identify the physical media and its type (HDD/SDD)
Total RAM Slots Int Total number of memory slots available on the device
Maximum RAM Size Maximum total amount of RAM that can be installed on the device
Used RAM Slots Int Number of memory slots currently used
Installed RAM Size Amount of RAM currently installed
RAM Bank Capacity StringList Capacity of each installed memory bank
RAM Bank Device Locator StringList For each installed memory bank, label of the socket or circuit board that holds the memory
RAM Bank Form Factor StringList For each installed memory bank, implementation form factor for the chip
RAM Bank Manufacturer StringList For each installed bank, name of the organization responsible for producing the physical element
RAM Bank Part Number StringList For each installed bank, part number assigned by the organization responsible for producing or manufacturing the physical element
RAM bank serial number StringList For each installed bank, manufacturer-allocated number to identify the physical element
RAM Bank Speed StringList For each installed memory bank, speed of the physical memory, in nanoseconds
RAM Bank Voltage StringList For each installed memory bank, configured voltage for this device, in millivolts
RAM Bank Total Width StringList For each installed memory bank, total width, in bits, of the physical memory, including check or error correction bits
Registry BIOS Version String BIOS version installed on the device obtained from the registry
Windows management BIOS Version String BIOS version installed on the device obtained from the WMI Object 'Win32_BIOS'
BIOS Date String BIOS release date installed on the device

Further Information

The ability to get the types of disks installed on the device is only available where possible for endpoints running Windows 10 and above.
When it is not possible to retrieve such information, 'Unknown' will be displayed in the outputs.

Test Scenarios

SuccessfulExecution
Test Case Execute the remote action successful
Environment VM Win7 x64 - VM Win10 x64 (Multi-language) - Win10 x64 EN
Results Success - The remote action is executed without errors and all the retrieved information of the devices is shown
BIOSDateIsString
Test Case Check BIOSDate type is String in the Remote Action in Finder
Environment VM Win7 x64 - VM Win10 x64 (Multi-language) - Win10 x64 EN
Results Success - In Finder the output BIOSDate is type String
OutputBIOSDateIsUniversalFormat
Test Case Check BIOSDate format after executing the Remote Action
Environment VM Win7 x64 - VM Win10 x64 (Multi-language) - Win10 x64 EN
Results Success - After the execution of the Remote Action the format is Universal format ('yyyy/MM/dd HH:mm:ssk')

Repair Office 365

Script Description

Repairs Office 365 by using Office built-in command line tool.The remote action uses a campaign to ask for user permission to perform the repair.User is advised to save all Office applications work in progress, since they will be closed before performing the repair.Once the repair is completed, a campaign is displayed to notify its finalization to the user.

Warning: This Remote Action simultaneously downloads and installs the latest version of Microsoft Office 365 on all targeted devices. Please ensure that the available network capacity is appropriate for the number of targeted devices.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 900 seconds is recommended.

Parameters

Label Description
Office Repair Campaign Id ID of the campaign to allow Office repair
Repair Completed Campaign Id ID of the campaign to notify Office repair completion
Maximum Delay In Seconds Maximum random delay set to avoid infrastructure overload. Provide number of seconds

Outputs

None.

Restrictions

Get OneDrive Status Windows

Script Description

Checks if the OneDrive application is working properly by reviewing some processes status, registry keys and environment variables.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label Type Description
One Drive Status StringList Overall result of the OneDrive health status review

Further Information

This Remote Action only works with one OneDrive business account. Additional business and personal accounts will be ignored.

Complete list of performed validations:
* %LOCALAPPDATA%\Microsoft\OneDrive\OneDrive.exe exists.
* %ProgramFiles%\Microsoft OneDrive\OneDrive.exe exists.
* %ProgramFiles(x86)%\Microsoft OneDrive\OneDrive.exe exists.
* OneDrive.exe is running.
* %OneDrive% environment variable exists.
* Review the key HKEY_CURRENT_USER\Software\Microsoft\OneDrive\Accounts\Business1\UserFolder to check if that folder was created on devices.

If some validation fails, it means that OneDrive is not working properly. Further investigation is required, but a reinstall might be necessary.

Repair OneDrive

Script Description

Performs a OneDrive repair or reinstallation on the device, mitigating possible sync issues.

Warning: This Remote Action simultaneously downloads and installs the latest version of Microsoft OneDrive on all targeted devices. Please ensure that the available network capacity is appropriate for the number of targeted devices.

Execution context and suggested scheduling

Run the script as 'interactive user'. In some environments it might be necessary to run as 'local system'. The script should be executed manually.

A timeout of 1080 seconds is recommended.

Parameters

Label Description
Maximum Delay In Seconds Maximum random delay set to avoid overloading server hosting virtual machines. Provide number of seconds less than 600
Action Action to be performed on OneDrive. Possible values are Repair or ReInstall

Outputs

None.

Restrictions

Further Information

When sync issues happen, it is enough with a repair of the OneDrive application. To perform it, current interactive user must be selected.
Repair action may delete all not synchronized files from OneDrive folder, please, back them up before executing the remote action.
Some problems need a complete reinstallation of the OneDrive application, or when devices have different and out-of-date versions installed. To fix this, the script downloads and installs the latest compliant version of OneDrive. Local system must be selected.
Reinstall action does not remove local files and a synchronization is executed after the process.
No popups are shown to the user as OneDrive reinstallation is executed in a silent mode.

Test Scenarios

ReinstallProvided
Test Case Reinstall is provided as action.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - No errors related to this input parameter.
RepairProvided
Test Case Repair is provided as action.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - No errors related to this input parameter.
InvalidValueProvided
Test Case An invalid value is provided as action.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Failure - Error in parameter validation.
OneDriveInstalledInUserFolder
Test Case OneDrive is installed in the user folder.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - The installation is detected.
OneDriveInstalledInProgramFilesFolder
Test Case OneDrive is installed in the program files folder.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - The installation is detected.
OneDriveIsNotInstalled
Test Case OneDrive is not installed on the device.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Failure - The application must be installed previously.
OneDriveInUserFolderIsRepaired
Test Case OneDrive is installed in the user folder and repair is passed as action.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - It is repaired properly.
OneDriveInProgramFilesFolderIsRepaired
Test Case OneDrive is installed in the program files folder and repair is passed as action.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - It is repaired properly.
OneDriveInUserFolderIsReinstalled
Test Case OneDrive is installed in the user folder and reinstall is passed as action.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - It is reinstalled properly.
OneDriveInProgramFilesFolderIsReinstalled
Test Case OneDrive is installed in the program files folder and reinstall is passed as action.
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - It is reinstalled properly.

Get Outlook Online

Script Description

Checks if Outlook, part of Microsoft Office product, is working online.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label Type Description
Is Online Bool Microsoft Outlook is working online (yes/no)

Get Outlook Plugin Crash Details

Script Description

This Remote Action can be used to retrieve details of Microsoft Outlook crashes - this includes faulting outlook executable crashes, and also crashes caused by Outlook plugins.

The most recently detected crash (if any are available) is displayed in the output.

The information is gathered by the Remote Action inspecting the Application Event Log for event ID's 1000 (application crashes) filtered to Microsoft Outlook.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label Description
Crash Event Age In Days Number of days since crash event was created to include in scope. Provide 0 to search entire log

Outputs

Label Type Description
Last Crashed Plugin Date DateTime Date of last logged crash of a Microsoft Outlook plugin
Last Crashed Plugin Name String Name of last logged crash of a Microsoft Outlook plugin
Maximum Crash Count Plugin Name String Name of a Microsoft Outlook plugin that crashed most frequently
Crashed Plugin List StringList A list of all logged Microsoft Outlook plugin crashes with its total count, sorted by most recent date

Repair Outlook OST Problem

Script Description

Repairs Outlook problems with OST files by deleting the OST files and restarting Outlook. Runs a campaign to close applications blocking OST files (Eg. Outlook and Teams). The script is designed for Windows and Outlook 2010 onwards.

Warning: This Remote Action starts the simultaneous download of Microsoft Outlook emails on all targeted devices. Please ensure that the available network capacity is appropriate for the number of targeted devices.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label Description
Campaign Id ID of the campaign to notify user that Outlook and Teams must be closed

Outputs

None.

Set Outlook online

Script Description

Checks if Outlook is working offline, and sets it to online if it is not already.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label Description
Campaign Id ID of the campaign to notify user that Outlook must be restarted. If it's an empty ID, the campaign won't be called

Outputs

None.

Further Information

Outlook must be restarted after this action for the changes to take effect.

Set Outlook Plugins

Script Description

Enables or disables each Microsoft Office Outlook COM add-in specified in the parameters. The names of the available add-ins can be found by running the 'Get Outlook Plugins' Remote Action.Campaign can be skipped by providing an empty ID as input CampaignId.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 720 seconds is recommended.

Parameters

Label Description
Campaign Id ID of the campaign to notify user that Outlook must be closed. Provide an empty ID to enable execution without campaign
Action Enable or disable the desired add-ins. Accepted values are 'enable' and 'disable'
Plugin Names Comma-separated list of words to be matched with the addins. For example, 'skype' or 'microsoft'

Outputs

Label Type Description
Outlook Plugins Configured StringList List status of all Microsoft Outlook add-ins provided in input argument 'PluginName'

Further Information

Add-in names do not have to be exact, for example 'skype'. The script is designed only for devices which do not use GPO setting to manage Microsoft Outlook plugins.

Reset Print Spooler

Script Description

Clears the print queue of the user by restarting the Spooler service (and dependent services, if any), cleaning the folder '%systemroot%\\System32\\spool\\printers' and cleaning the Win32_PrintJob jobs.Useful for troubleshooting printing-related issues.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label Type Description
Service StringList Information about the Print Spooler service
Job Files StringList Names of the job files deleted
Print Jobs StringList Description and owner of the Print jobs cleaned

Restore Configuration Manager SCCM Client

Script Description

Restores Configuration Manager (SCCM)-related client services (SMS Agent, BITS, WMI, etc) and retrieves information about Configuration Manager (SCCM) client on devices.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label Type Description
SMS Agent Status String Status of the SMS Agent Service
Background Intelligent Transfer Service Status String Status of the Background Intelligent Transfer Service
Windows Management Instrumentation Status String Status of the Windows Management Instrumentation Service
Remote Procedure Call Subsystem Status String Status of the Remote Procedure Call Subsystem Service
Windows Time Service Status String Status of the Windows Time Service
Client Installed Bool If Configuration Manager (SCCM) client is installed or is not
Management Site String Site where the device is connecting to
Last Attempted Communication DateTime Last communication date with server
Last Cumulative Update String Last cumulative update installed on the device

Restrictions

Further Information

When restarting Configuration Manager (SCCM)-related services, services with dependent services are not stopped in the first place. For safety considerations, those services are just started in case they were previously stopped.
Keep in mind that many dependent services may affect directly critical functionality of Collector (network, etc).

Skype for Business Diagnostics

Script Description

Creates a file with information about Skype for Business calls within the last 7 days and calculates metrics for the last day.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed every 1 hour.

A timeout of 120 seconds is recommended.

Parameters

Label Description
Min Seconds For Call Minimum number of seconds to consider a call as a short call
Num Hours For Timeout Number of hours to consider an unfinished call as a dropped call
Corporate Networks Comma-separated list of IPv4 subnets to check if a call was made in a corporate network or externally. They must be listed in CIDR notation. Provide "" to consider all the calls as made out of the office

Outputs

Label Type Description
Total Audio Int Total number of audio calls
Poor Audio Perc Int Percentage of poor quality audio calls
Poor Audio Wired Perc Int Percentage of poor quality audio calls over Ethernet
Poor Audio Wi-Fi Perc Int Percentage of poor quality audio calls over Wi-Fi
Poor Audio External Perc Int Percentage of poor quality audio calls over non corporate network
Poor Audio Corporate Perc Int Percentage of poor quality audio calls over corporate network
Failed Audio Perc Int Percentage of failed audio calls
Dropped Audio Perc Int Percentage of dropped audio calls
Short Audio Perc Int Percentage of short audio calls
Bad Audio Perc Int Percentage of audio calls with issues (either failed, dropped or with poor quality)
Poor Audio Jitter Perc Int Percentage of poor quality audio calls due to "Jitter > 30 ms"
Poor Audio Round Trip Perc Int Percentage of poor quality audio calls due to "RoundTripTime > 500 ms"
Poor Audio Packet Loss Perc Int Percentage of poor quality audio calls due to "PacketLossRate > 0.1"
Total Video Int Total number of video calls
Poor Video Perc Int Percentage of poor quality video calls
Poor Video Wired Perc Int Percentage of poor quality video calls over Ethernet
Poor Video Wi-Fi Perc Int Percentage of poor quality video calls over Wi-Fi
Poor Video External Perc Int Percentage of poor quality video calls over non corporate network
Poor Video Corporate Perc Int Percentage of poor quality video calls over corporate network
Failed Video Perc Int Percentage of failed video calls
Dropped Video Perc Int Percentage of dropped video calls
Short Video Perc Int Percentage of short video calls
Bad Video Perc Int Percentage video calls with issues (either failed, dropped or with poor quality)
Poor Video Jitter Perc Int Percentage of poor quality video calls due to "Jitter > 30 ms"
Poor Video Round Trip Perc Int Percentage of poor quality video calls due to "RoundTripTime > 500 ms"
Poor Video Packet Loss Perc Int Percentage of poor quality video calls due to "PacketLossRate > 0.1"
Poor Video Post FEC PLR Perc Int Percentage of poor quality video calls due to "VideoPostFECPLR > 0.1"
Poor Video Local Frame Loss Perc Int Percentage of poor quality video calls due to "VideoLocalFrameLossPercentage > 10%"
Total Sharing Int Total number of screen sharing calls
Poor Sharing Perc Int Percentage of poor quality screen sharing calls
Poor Sharing Wired Perc Int Percentage of poor quality screen sharing calls over Ethernet
Poor Sharing Wi-Fi Perc Int Percentage of poor quality screen sharing calls over Wi-Fi
Poor Sharing External Perc Int Percentage of poor quality screen sharing calls over non corporate network
Poor Sharing Corporate Perc Int Percentage of poor quality screen sharing calls over corporate network
Failed Sharing Perc Int Percentage of failed screen sharing calls
Dropped Sharing Perc Int Percentage of dropped screen sharing calls
Bad Sharing Perc Int Percentage of screen sharing calls with issues (either failed, dropped or with poor quality)
Poor Sharing Jitter Perc Int Percentage of poor quality screen sharing calls due to "Jitter > 30 ms"
Poor Sharing Relative One Way Perc Int Percentage of poor quality screen sharing calls due to "RelativeOneWay > 1.75"

Restrictions

Further Information

The Remote Action stores call data for the last 7 days under the following path":"
- "%LOCALAPPDATA%\\Nexthink\\SkypeForBusiness\
xt_skype_calls.csv"
The Remote Action relies on Skype logs to analyse its call activity, it does not perform any quality measurement, but only metrics calculation based on the information present in the log files.
For Skype to log calls properly, the logging attribute must be set to Full or Light in Skype Options > General menu.
You can find further information in the official documentation.

Test Scenarios

PoorAudioCallExternal
Test Case An external audio call (one that which Local Site does not belong to a Corporate Network) is performed and the network quality is poor.
Environment Windows 10 x64 EN 1903
Results Success - The call is identified as audio, external, and of poor quality.
CallInProgressRegisteredLater
Test Case A call is being performed when the Remote Action is launched. It will be taken into account for the results only after it is finished and the Remote Action is launched again.
Environment Windows 10 x64 EN 1903
Results Success - The calls is detected correctly after the second Remote Action execution.
ShortVideoCall
Test Case Passed 5 as MinSecondsForCall and made a call with a duration of 3 seconds.
Environment Windows 10 x64 EN 1903
Results Success - The call is identified as video and as a short call.

Get Startup Impact

Script Description

Retrieves information of application impact on login process of last logged in user. Result data is similar to the information in the Startup tab in Windows Task Manager, enhanced by detailed impact of each application.

An issue related to Startup Impact measure was fixed by Microsoft in this KB. Please make sure to install it to properly measure Startup Impact.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

Label Description
Applications To Exclude Parameter is used to remove all processes matching provided name(s) from output. Multiple entries are separated by comma. Does not accept illegal characters. For more information see this article
XML Max Age in Days Parameter is used to avoid using files old files. The range goes from 0 (same day) to 60

Outputs

Label Type Description
User SID String User SID (Security Identifier) to whom the XML file containing the stats belongs
Last Start Up Analysis Date DateTime Last time the startup information was updated on the device
High Impact Count Int Number of applications with a high startup impact
High Impact Applications StringList Details (CPU time in ms, Disk I/O in MB) of programs with a high startup impact
High Impact Actionable Applications StringList Actionable names of programs with a high startup impact
High Impact Remove StringList Application names with a high startup impact that can only be removed
Medium Impact Count Int Number of applications with a medium startup impact
Medium Impact Applications StringList Details (CPU time in ms, Disk I/O in MB) of programs with a medium startup impact
Medium Impact Actionable Applications StringList Actionable names of programs with a medium startup impact
Medium Impact Remove StringList Application names with a medium startup impact that can only be removed
Low Impact Count Int Number of applications with a low startup impact
Low Impact Applications StringList Details (CPU time in ms, Disk I/O in MB) of programs with a low startup impact
Low Impact Actionable Applications StringList Actionable names of programs with a low startup impact
Low Impact Remove StringList Application names with a low startup impact that can only be removed
Not Measured Impact Applications StringList Applications that were started but whose startup impacts were not measured by Microsoft Windows
Not Measured Impact Actionable Applications StringList Actionable names of programs not measured by Microsoft Windows
Not Measured Impact Remove StringList Application names with a not measured startup impact that can only be removed

Further Information

Result data of 'ActionableApplications' output fields can be actioned with this Remote Action.
Due a known limitation of event tracing logging in Windows, if the number of sessions subscribed to Winlogon provider is 6 or more, DiagPerf is skipped to avoid High CPU, Memory and Disk usage during startup Microsoft Documentation.
If applications appears in the 'actionable' and 'remove' outputs means that the only action able is to remove it completely from startup (it's not possible to undo it).

Test Scenarios

MultipleStartupProcessDataFiles
Test Case Execute the script on machines with multiple XML files in Windows StartupInfo location.
Environment VM Windows 10 x64 EN, VM Windows 10 x86 EN, VM Windows 10 x64 ES
Results Success - Last file that was written to was selected for data processing.
OutputFieldsFormat
Test Case Execute the script on machines with startup process data file containing all types of startup impact data.
Environment VM Windows 10 x64 EN, VM Windows 10 x86 EN, VM Windows 10 x64 ES
Results Success - All results are displayed correctly, 'Count' output fields as numbers, others as string lists.
NotMeasuredAndDisabledApplicationsDetection
Test Case Execute the script on machines with applications configured as startup disabled, or not included in startup process data file due to recent installation without reboot.
Environment VM Windows 10 x64 EN, VM Windows 10 x86 EN, VM Windows 10 x64 ES
Results Success - Disabled or not measured applications are returned properly.
ApplicationsOutputIncludeActionableNames
Test Case Execute the script on machines with startup process data file containing various impact levels.
Environment VM Windows 10 x64 EN, VM Windows 10 x86 EN, VM Windows 10 x64 ES
Results Success - Output fields 'ActionableApplications' contain list of all application 'actionable' (as in registry) names for given impact level.
ApplicationImpactOutputFormat
Test Case Execute the script on machines with startup process data file not containing any 'Process' data.
Environment VM Windows 10 x64 EN, VM Windows 10 x86 EN, VM Windows 10 x64 ES
Results Success - Output fields 'ApplicationImpact' is correctly formatted as '-' and respective 'Count' as '0'.
TestWindows7
Test Case Execute the script on Windows 7 machine.
Environment VM Windows
Results Failure - Exception thrown with message which OS is compatible.
StartupDataDoNotExist
Test Case Execute the script on machine with missing startup process data file.
Environment VM Windows 10 x64 EN
Results Failure - Exception thrown with message file does not exist or is not accessible.

Get Gpo Startup Impact

Script Description

This Remote Action is used to measure the impact of User and Computer GPOs at the point that the device is started (for the Computer GPO) and the point that the first user has logged onto that device following the startup (for the User GPO).

Please be aware that this Remote Action is not supported on Entra ID joined devices, where GPOs are not used. If the Remote Action is executed on an Entra ID joined device it will complete successfully but the status message will reflect that the device was not supported, additionally we will set the output 'entra_id_joined' to True, in order to help you to track these scenarios.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label Type Description
Computer Gpo DC Name String Domain Controller DNS name and IP used during computer logon
Computer Gpo DC Discovery In Seconds Float Elapsed seconds to discover a domain controller during computer logon
Computer Gpo Applied Time In Seconds Float Elapsed seconds to apply all computer policies
User Gpo DC Name String Domain Controller DNS name and IP used during user logon
User Gpo DC Discovery In Seconds Float Elapsed seconds to discover a domain controller during user logon
User Gpo Applied Time In Seconds Float Elapsed seconds to apply all user policies
Entra Id Joined Bool Returns true if the device is joined to Entra ID which means no GPOs can be present

Further Information

The Remote Action fully relies on the Windows Event Viewer information for events 4000 and 4001 from the Windows-GroupPolicy provider.

In case the event 4000 is not available, a message indicating it is not possible to obtain the computer information will be displayed and the outputs will be empty.

In case the event 4001 is not available, a message indicating it is not possible to obtain the user information will be displayed and the outputs will be empty.

Both event IDs 4000 and 4001 are required to make the calculation used in the Remote Action outputs.

In case the GPO application process finishes with an error (events 6000, 6001, 7000 and 7001), a message will be displayed and the outputs will be empty.

Note that when the value -1 is returned for the outputs, it indicates that the information could not be retrieved from the event logs.

If the output is 0, it means that the Group Policy processing time was indeed successfully calculated but the time taken for Windows to process them was less than 1 second.

As on Microsoft Windows, the Event Log is periodically rotated when it reaches the maximum specified file size, to avoid a higher likelihood of the Remote Action missing the required events (when the log is rotated), it is possible to increase the Event Viewer log size limit in /Microsoft/Windows/Microsoft-Windows-GroupPolicy/Operational log properties. The other possibility to decrease the likelihood of this happening is to run the Remote Action regularly (a recommendation is to run it daily at a minimum).

Further information on the events used by the Remote Action can be found here: Microsoft documentation about Group Policy events.

Get Windows Information

Script Description

Provides the Windows build, installation date and display language.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label Type Description
Windows Build String Windows build name
Windows Install Date DateTime Date on which Windows has been installed
Windows Display Language String Display language currently set in Windows
Windows Insider Program String Windows Insider Program release channel

Test Scenarios

OutputIsPresent
Test Case Test that all the outputs are filled from the device
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results SUCCESSFUL - The test yield complete outputs with the correct parameters on multiple languages
DateMissing
Test Case Information about the Windows install date is not available on target device
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results SUCCESSFUL - The test had missing WindowsInstallDate and provided the default date successfully
BuildMissing
Test Case Information about the Windows build is not available on target device
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results SUCCESSFUL - The test had missing WindowsBuild and provided the default output ('-') successfully

Disable Application from Startup menu

Script Description

Disables startup of every application from ApplicationsToDisable parameter, excluding all listed in ApplicationsToKeep parameter.If all applications should be disabled except specific ones, use only ApplicationsToKeep as a white-list and leave ApplicationsToDisable empty ().If only some specific applications should be disabled, use only ApplicationsToDisable and leave ApplicationsToKeep empty ().If an application is present in both parameters, ApplicationsToKeep takes precedence and the application will not be removed from Startup.

Warning: End-users could rely on the auto-start of applications that this Remote Action disables. Please perform appropriate testing before release.

Execution context and suggested scheduling

Run the script as 'local system'. The script should be executed manually.

A timeout of 500 seconds is recommended.

Parameters

Label Description
Applications To Keep Comma-separated list of programs to be kept on the Startup. Name has to be exactly as the processes' name (e.g. Lync, vmware-tray.exe)
Applications To Disable Comma-separated list of programs to be disabled on the Startup. Name has to be exactly as the processes' name (e.g. Lync, vmware-tray.exe)
Action Action to be taken with the programs to disable registry keys. Value should be 'Delete' for erasing the applications from the Startup menu and 'Disable' to keep them disabled

Outputs

None.

Restrictions

Further Information

In order to get the exact names for the input parameters, you can use Get Startup Impact Remote Action to get the list of startup applications

You may also want to check the following registry keys for local machine (HKLM) and logged user (HKU\<sid> or HKCU):
* '\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run'
* '\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32'
* '\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\StartupFolder'
* '\SOFTWARE\Microsoft\Windows\CurrentVersion\Run'
* '\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce'
* '\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run'
* '\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnce'
You can use Get Windows Registry Key Values remote Action to get this information.

Test Scenarios

ApplicationsToKeep
Test Case ApplicationsToKeep input parameter is provided.
ApplicationsToDisable is not provided (empty).
Action is 'Disable'.
Environment Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results Success - Applications present in ApplicationsToKeep were not disabled from startup. The rest of the applications were disabled from startup.
ApplicationsToDisable
Test Case ApplicationsToDisable input parameter is provided.
ApplicationsToKeep is not provided (empty).
Action is 'Disable'.
Environment Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results Success - Applications present in ApplicationsToDisable were disabled from startup. The rest of the applications were not affected.
ApplicationsToDelete
Test Case ApplicationsToDisable input parameter is provided.
ApplicationsToKeep is not provided (empty).
Action is 'Delete'.
Environment Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results Success - Applications present in ApplicationsToDisable were disabled and removed from Task Manager's Startup tab. The rest of the applications were not affected.
ApplicationsToKeepAndToDisable
Test Case Both ApplicationsToKeep and ApplicationsToDisable input parameters were provided.
Action is 'Disable'.
Environment Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results Success - Applications present in ApplicationsToKeep were not disabled from startup.
Applications present in ApplicationsToDisable were disabled from startup.
The rest of the applications were not affected.
ApplicationInBothParameters
Test Case Both ApplicationsToKeep and ApplicationsToDisable input parameters were provided.
There is an application that is present in both input parameters.
Action is 'Disable'.
Environment Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results Success - ApplicationsToKeep takes preference. Therefore, all applications in ApplicationsToDisable were disabled from startup except the application present in both lists.
EmptyApplicationLists
Test Case Both lists of applications to keep and to disable were empty.
Environment Windows 10 (1803/1809/1903) x86/x64 - EN/ES
Results Failure - The remote action execution failed, since at least one of the input parameters must be provided.