The Paris Fire Brigade (BSPP) is constantly solicited for interventions (over 1,400 per day on average). We serve the general public and must respond to emergencies in a timely manner. IT problems or failures could have serious consequences on the civilian population. Nexthink allows us to be proactive and prevent the spread of incidents while substantially improving the resolution time.
NEXTHINK HELPS PUBLIC INSTITUTIONS TO:
- Improve the quality of services delivered to citizens
- Facilitate and manage their Government 2.0 transformation
- Obtain full visibility of their critical applications
- Reduce operational and transformation cost
- Defend themselves against targeted attacks
- Maintain security and compliance standards
- Reduce the number incidents and time of resolution
Challenges and needs
With public finances being more limited and tightly managed, IT departments are challenged to deliver new services and improve the existing ones, all the while operating more efficiently. In addition, public agencies face many challenges from defending against targeted attacks and data breaches, to adapting to a new agile IT environment (cloud, mobile, mobility, etc.). As a result, today, there is more of a need to ensure data-driven decisions that are reliable in order to obtain greater efficiencies and new insights. Today’s end-user (worker) computing infrastructure represents a big data challenge for IT departments, especially in the public sector.
The volume, velocity, variety and veracity of data and IT services going through workers’ computers are nearly impossible to comprehend without the adequate tools. A recent study* performed in the U.S.A and released by the TechAmerica Foundation revealed that 87 percent of federal IT officials and 75 percent of state IT officials say big data can have an immediate impact on how governments operate. IT Operations Analytics (ITOA) is a form of real-time analytics. Gartner recently identified ITOA as an emerging and growing sector set to have a major impact on the IT industry as it develops, enabling new and more cost-effective ways of carrying out business processes and delivering services to end-users. Recently, Nexthink has been named Gartner Cool Vendor for ITOA.
Nexthink maps all the IT services, how they are being consumed, and how the IT infrastructure is operating, from the end-user perspective. Patented self-learning and artificial intelligence construct meaningful patterns and IT analytics. What makes Nexthink unique is the real-time analytics of all executions and all network connections and the corresponding real-time visualization that provides new visibility and insight into what it means, in real terms, at that particular moment in time. “Nexthink provides a global view of our IT infrastructure that we did not have before. The solution is efficient and accurate. With Nexthink, you can search over a specific period and understand what process was launched and when. One can easily verify the installation of automatic software updates and see if there are delays at the end-user level, in order to respond proactively.” said Stéphane Vandroux, Director of Information Systems, CCI of Alsace
*BIG DATA AND THE PUBLIC SECTOR A Survey of IT Decision Makers in Federal and State Public Sector Organizations
A secured IT environment is paramount
It’s no secret that when it comes to the government, having technology that is secure is paramount. Today’s threats and targeted attacks are smarter and designed to blend-in. To detect and identify today’s threats requires contextual-based security analytics. A shift in the mind-set of an organization’s security officer is needed so they can better recognize and understand the meaning and importance of relationships between variables such as endpoint activity, end-user behavior, network access, location, and time spent.
According to Gartner “prevention is futile.” Security incidents can occur anywhere, especially from the end-user devices. A recent Gartner report* suggests that advanced targeted attacks are set to render prevention-centric security strategies obsolete, going on to predict that, by 2020, securing enterprise IT will require a shift to information and people-centric security strategies focused on an infrastructure’s end-points.
Threats today begin with the end-users, and it’s here that security solutions need to look first. End-user security analytics offer us the capability to detect, analyze and tackle these threats faster and more efficiently than in the past. Nexthink helps identify intrusions and breaches that would otherwise remain undiscovered. Nexthink also provides real-time notification of breaches and the context of how it entered your enterprise to protect your business against the spread of future attack. Finally Nexthink gives visibility and insight into abnormal behavior that could represent potential threats and risks so you can improve your security posture.
*Prevention Is Futile in 2020: Protect Information Via Pervasive Monitoring and Collective Intelligence 05/30/2013
We have a strict security policy that requires the involvement of our security team for any suspicious activities. In the first weeks of using Nexthink, 5 malware cases were discovered and fixed before propagating in our network and compromising confidential data. Nexthink provides essential visibility and insight into IT operations and security for IT governance, enabling us to better manage demand, deliver value and protect against risk.
Dr. Hazem Alkhatib, CIO, Abu Dhabi Department of FinanceDownload the Case Study
Reliable and efficient IT
Public institutions strive for continued excellence and innovation through improving asset management, controlling costs and efficient service delivery. In addition, public institutions’ IT teams are often responsible for numerous end-users located at different sites. To ensure the continuity of services provided to the public, employees must be able to access mission-critical applications and services, including budgeting, inventory management, procurement and payroll at any time, regardless of where they are located.
Nexthink can help public institutions:
- Provide visibility into end-user endpoint activity, mapping the IT services and how they are operating and performing.
- Streamline operations by getting all of the IT disciplines on the same page with real-time insight.
- Improve support with IT analytics that detect issues and the probable cause before end-users call the service desk.
- Proactive incident management via one-click investigation that finds similar issues before other end-users report them.
- Improve capacity management through actionable dashboards, historical trend analysis and discovery of new IT services.
- Improve end-user satisfaction and business productivity by understanding the gap between end-user activity and the services that IT is providing and aligning with the business.
Nexthink help us maintain a permanent control over service performance while optimizing our infrastructure cost.
Sandra Neves, IT Director, Portuguese Ministry of Finance
Projects on time and on budget
Most public institutions are facing a major transformation requiring them to adapt and to megatrends in cloud computing, mobility, and bring your own device (BYOD). For example, more public institutions are moving more functions to the cloud, thanks to the ability to increase collaboration and reduce costs. Also, desktop virtualization seems to be a high priority to provide employees, contract workers and field personnel with portable, yet highly secure workspaces, which can be delivered directly to them regardless of location, time and end-point.
Leading analysts report that over 90% of IT transformation projects are delayed and/or don’t deliver the expected benefits they anticipated. Nexthink’s end-user perspective gives project planners and implementers the information they need to avoid costly assumptions and mistakes, allowing them to identify and resolve issues early, and keeping their IT projects on track. Nexthink can help identify which applications and users are ready to migrate to your new IT environments ensuring you can manage change with minimum impact to your business. Nexthink customers tell us End-user IT Analytics cut their migration project in half by eliminating costly assumptions and mistakes during the planning process.
Thanks to Nexthink our Windows migration was rolled out on time and with excellent user satisfaction.