With the real-time IT analytics provided by Nexthink, we are able to manage and therefore enhance our infrastructure in terms of compliance, security, quality, performance and sustainable cost savings. We have centralized our IT, consolidated our applications, and most importantly, IT is now seen as an asset to the business.
NEXTHINK HELPS MANUFACTURING BUSINESSES TO:
- Defend their IP and sensitive data by maintaining high security standards
- Reduce incidents by up to 25% and resolution time by up tp 60%
- Better diagnoze critical apps issues (CAD design, ERP, Supply chain, etc.)
- Increase quality of service delivered and end-user satisfaction
- Reduce operational and transformation costs
- Detect targeted attacks and insider threats
Challenges and needs
Manufacturing and industrial systems,such as design, assembly, supply chain, and automation, are a critical part to modern and effective production environments. Manufacturing companies like any other businesses must become more agile and insight-driven as products, markets, regulations, and customer needs evolve at an increasingly rapid pace. As a result, manufacturing companies need to answer or at least consider questions like how is technology disrupting business models, product development, sales, marketing and innovation processes? How should you manage the megatrends of BYOD, mobile, and cloud? How can you help accelerate product innovation and improve the efficiency and effectiveness of the innovation processes?
As the sophistication of security threats has increased, manufacturing operators can minimize risk by arming specialized manufacturing computing and controller assets with real-time visibility and logging of all system and software changes, as well as hardening those systems with a proactive malware prevention solution.
IT Operations Analytics (ITOA) is a form of real-time analytics. Gartner recently identified ITOA as an emerging and growing sector set to have a major impact on the IT industry as it develops, enabling new and more cost-effective ways of carrying out business processes and delivering services to end-users. Real-time end-user security analytics helps security professionals identify intrusions and breaches that would otherwise remain undiscovered. Recently, Nexthink was named Gartner Cool Vendor for ITOA.
Protect Your Industrial Systems and IP
As manufacturing companies increasingly rely on software to automate processes, manage supply chains, and facilitate research and development (R&D), the threat of cyber crime within the industry has raised significantly*. Today, manufacturers rely on a mix of traditional security approaches and technologies, but these approaches fail to completely cover their two greatest risks to sensitive data; insider and targeted outsider attacks. To detect and identify these kinds of threats requires contextual-based security analytics. A shift in the mind-set of an organization’s security officer is needed so they can better recognize and understand the meaning and importance of relationships between variables such as endpoint activity, end-user behavior, network access, location, and time spent.
According to Gartner “prevention is futile.” Security incidents can occur anywhere, especially from the end-user devices. A recent Gartner report** suggests that advanced targeted attacks are set to render prevention-centric security strategies obsolete, going on to predict that, by 2020, securing enterprise IT will require a shift to information and people-centric security strategies focused on an infrastructure’s end-points.
At Nexthink, we have many stories from customers who identified disgruntled employees breaching confidentiality agreements who try to leave the company with intellectual property, customer database, etc. According to a recent report by KPMG, 8.6% of employees admit to having bypassed the security controls of their organization and 16.6% reporting to have observed this behavior around them in the last 12 months. Nexthink End-user IT Analytics gives our customers the tools they need to detect activity anomalies such as high traffic at a specific given time or large numbers of print jobs over a long period of time (daily jobs are normal but the sum of the month is high). Nexthink is also able to bring context into the analysis—things such as job role, office hours, time off, and physical presence (physical security integration).
*Manufacturing – A Persistent and Prime Cyber Attack Target – 9/26/14 – Tom McDermott, Director, CohnReznick Advisory Group
**Prevention Is Futile in 2020: Protect Information Via Pervasive Monitoring and Collective Intelligence – 05/30/2013
I no longer have to know - in contrast to classical security solutions - the footprint of the attacker to identify issues. Any suspicious behavior, for example the uploading of large amounts of data in combination with the call of an unknown .EXE is already sufficient for an alarm.
Matthias Schmidt, Head of Information Management Workplace Services, FESTODownload the Case Study
Improve performance, service levels and End-user satisfaction
Manufacturing companies must continue to do more with less, employing lean and agile techniques to optimize operations and maximize product availability. Indeed, the constant shrinking of operating margins due to global competition and innovations are driving prices down and as a result, manufacturing companies must continually become more cost-efficient to remain profitable. At the same time, the IT department must deliver great quality of service, a functioning IT environment, and meet their SLA. BYOD, mobile, and cloud can’t be ignored without risking the ability to attract and retain skilled employees*. “With no configuration required, Nexthink helps our CITD support team increase productivity and visibility by around 40%, in addition to IT Hardware and Software Licenses usage management, Printing management and Services utilization,” said Zohdi El-Saadi, CIO, IKK Group.
Nexthink can help manufacturing companies to:
- Provide visibility into end-user and endpoint activity, mapping the IT services and how they are operating and performing.
- Dramatically cut costs through proactive management, capacity planning, software rationalization, and more.
- Streamline operations by getting all of the IT discipline on the same page with real-time insight.
- Improve end-user satisfaction and business productivity by understanding the gap between end-user activity and the services that IT is providing.
*Top 6 Challenges in Electronics Manufacturing Posted by Mike Roberts on Mon, Jul 02, 2012
Projects on time and on budget
Most manufacturing companies are going through regular IT transformation to adapt and help the business be more efficient and competitive. VDI, cloud, OS migration, and more generally adapting to a new agile IT environment are creating challenges and tremendous opportunities at the same time.
Leading analysts report that over 90% of IT transformation projects are delayed and/or don’t deliver the expected benefits they anticipated. Nexthink’s end-user perspective gives project planners and implementers the information they need to avoid costly assumptions and mistakes, allowing them to identify and resolve issues early, and keep their IT projects on track.
Nexthink can help identify which applications and users are ready to migrate to your new IT environments ensuring you can manage change with minimum impact to your business. Nexthink customers tell us End-user IT Analytics cut their migration project in half by eliminating costly assumptions and mistakes during the planning process. “The real-time data and IT analytics from Nexthink are invaluable in the planning and implementation and therefore the success of our ongoing migration projects.” said Zohdi El-Saadi, CIO, IKK Group.
Nexthink provides great visibility on application usage and has been extremely valuable in our efforts to standardize applications and in enabling our Windows migration. Without Nexthink we would not have been able to accomplish this project as efficiently and with so much precision. Nexthink enabled my team to complete our Windows migration with no external support and zero data loss.