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Managed Service Provider


  • Creating and selling new services for modern IT
  • Differentiating their services from competition
  • Minimizing downtime for their customers
  • Reducing operating costs
  • Increasing operational efficiency
  • Increasing and solidify customer’s trust
  • Prioritizing alerts and issues (scope of issues)
  • Enhancing compliance monitoring
  • Better managing security monitoring


Offer managed services with a powerful and cost effective platform

Nexthink has specifically designed features for Managed Service Providers to offer innovative services that improve quality, security, and cost optimization of their customers’ end-user computing infrastructure.

Nexthink offers support for multi-tenant environments by introducing data isolation and allowing a “configure it once, apply it for everyone” approach. Nexthink also offers a centralized and multi-tenant platform for cross customer visibility and multi-customer support. Nexthink facilitates the creation and delivery of new managed services to multiple customers from the same platform.

Nexthink is committed to provide cost effective capabilities to our Managed Service Provider partners that enables them to deliver innovative and efficient services to their enterprise customers in order to improve the overall end-user computing experience. Nexthink also provides centralized alerts, services and investigations, making it easier to define appropriate content for different roles in large organizations. Administrators can avoid configuration mistakes and create user profiles that include alerts/investigations and Active Directory (AD) authentication. This facilitates account management, reduces configuration errors, and improves security through role-based content control and password requirements via AD.

Be more proactive, predictive and preemptive to grow your business

Managed Services Providers represent a philosophical change in the way a business interacts with IT. Instead of the unmanaged “break-fix” approach (waiting until the server, desktops or other critical networking devices fail, then fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients. “I believe the break-fix mentality is going to start to disappear.” Peter Fjeldberg, President, SNS Technologists.

Nexthink provides you a real-time view of the end-user experience across the entire IT infrastructure of your customers. This real-time view gives you the visibility to truly evaluate and understand how organizations are performing and rapidly diagnose problems (up to 60% faster).

Overall. Nexthink can help you provide the following services:

  • Provide unique and full visibility to your customers on their IT infrastructure
  • Proactive monitoring of your customers’ IT infrastructure
  • Individual configuration to your customers’ needs
  • Early and easy identification, scoping, and solving of problems
  • More secure endpoints
  • Reduce operational costs and time

Cloud and BYOD

Trends in cloud computing, mobility, and bring your own device (BYOD) are forcing IT departments to adapt. “Our biggest challenge is cloud computing. Our clients are getting more educated and asking for cloud solutions. Retaining those clients, our existing client base, and making that shift to the cloud while maintaining our existing client base and helping them with our direction is a challenge. The other big thing is how to make money in the cloud. Our clients look to reduce their costs and complexity. They don’t want to manage it. They don’t want to maintain it. They just want it to work. We want to be that utility. We have to help them get there because we are their trusted advisors. But, we also have to make money to stay in business.” Greg Zimmerle,, Bedford, Texas.

IT departments increasingly have less control over the end-user (worker) and the cloud services they may be using. Nexthink can provide an effective means to understand what cloud services are being consumed. Using Nexthink’s Web & Cloud module, all HTTP and HTTPS requests made by any application (not only browsers) are monitored by the Nexthink Collector. Where necessary, extensive privacy configuration options are available to discard specific data or make it available only to specific roles.

Raise the bar of your security offering(s)

As a trusted adviser or provider you need to deliver the best services available.

A recent Gartner report suggests that advanced targeted attacks are set to render prevention-centric security strategies obsolete, going on to predict that, by 2020, securing enterprise IT will require a shift to information and people-centric security strategies focused on an infrastructure’s end-points. According to Gartner’s Market Guide for Endpoint Detection and Response Solutions for 2014 (available below): “most security teams cannot detect and react fast enough to targeted attacks with the tools they have. However, there is an emerging market of dedicated solutions that can enable security teams to more thoroughly prevent, detect and respond to sophisticated attacks”. Nexthink is named as one of ETDR (Endpoint Threat Detection and Response) solutions by Gartner.

Nexthink’s real-time end-user security analytics helps you identify intrusions and breaches that would otherwise remain undiscovered. Add Nexthink to your security offering and immediately start to offer:

  • Security compliance analytics to quickly discover where your customers’ business is the most vulnerable
  • Real-time notification of breaches and the context of how it entered your customers’ enterprise to protect the business against the spread of future attack
  • Visibility and insight into abnormal behavior that could represent potential threats and risks so you can improve your customers’ security posture
  • Add the context of an end-user request so SOC team can adjust their security response (avoid false positive and false negative and prioritize threats)