Not only do we have a large community of end-users with very different profiles, but our IT infrastructure continues to grow and it’s a real challenge to keep it secure. Nexthink provides real-time mapping of the performance of our IT infrastructure. The control of risk management through indicators and instant fault detection helps us to protect the hospital information system against security risks.
NEXTHINK HELPS HEALTHCARE INSTITUTIONS:
- Gain end-user operational intelligence for healthcare applications
- Secure ePHI & Ensure HIPAA compliance
- Reduce risk on HITECH penalties for privacy breaches
- Save time and money by making better informed decisions
- Facilitate BYOD adoption for physicians and clinicians
- Reduce medical errors & increase care quality
- Improve quality of service and ultimately patient experience
Challenges and needs
According to a Health Catalyst survey of members of the College of Healthcare Information Management Executives (CHIME)*, the top technology priority for healthcare providers is analytics. Healthcare institutions, perhaps more than any other organization, need complete and comprehensive visibility of their IT infrastructure to make the best decisions possible. In addition to routine IT transformation common in all industries, healthcare has seen a tremendous increase in the regulations and standards they have to comply with. HIPAA and the HITECH Act, as an example, have imposed very strict regulations and corresponding penalties.
This in addition to continued efforts to optimize your IT infrastructure, reduce costs, improve healthcare delivery and patient experience, and transform your environment to keep pace with technology trends (i.e., migrations, BYOD, etc.) is enough to challenge any IT organization. Nexthink is helping healthcare institutions everyday by providing essential visibility and insight for IT governance, risk management, and compliance. This includes the ability to measure the effectiveness of IT operations, support, and security from the perspective of the end-user.
*CHIME is composed of chief information officers (CIOs) or other senior IT executives of US healthcare organizations.
Secure ePHI and comply with HIPAA
Be proactive by taking appropriate measures to detect security breaches and respond in real time. Reduce your risk of lawsuits, penalties, and loss of patient trust. Nexthink closes the security gap (i.e., the end-user vulnerability) with our patented, self-learning IT End-user Analytics. Nexthink detects abnormal behavior in your environment raising your level of security risk detection and compliance. “Not only do we have a large community of end-users with very different profiles, but our IT infrastructure continues to grow and it’s a real challenge to keep it secure.
Nexthink provides real-time mapping of the performance of our IT infrastructure. The control of risk management through indicators and instant fault detection helps us to protect the hospital information system against security risks.” said Julien Rousselle, Head of IT Security, CHU Amiens.
Improve patient care and experience
Medical professionals switch from desktop to desktop as they move between facilities. They need a functioning, secure, and rapid way to access both clinical applications and patient data. With Nexthink, healthcare institutions can see the availability of applications and IT services delivered to end-users and immediately be alerted to issues before more end-users are impacted. “The Nexthink Portal enables us to monitor our application SLAs in real-time and ensure we are delivering the right level of service to our medical staff and therefore our patients.” said Vincent Graf, Network Manager at CHUV.
Nexthink follows daily changes in the evolution of IT activities by end-users. The visibility and real-time analytical capabilities delivered by Nexthink allows healthcare institutions to understand their exact situation and identify paths of investigation often solving and preventing problems that could affect one or more end-users, before they are reported.
Nexthink gives us the ability to measure the effectiveness of our IT operations and security from the end-user perspective. The Nexthink Portal enables us to monitor our application SLAs in real-time and ensure we are delivering the right level of service to our medical staff and therefore our patients.
Vincent Graf, Network Manager, CHUVDownload the Case Study
Projects on time and on budget
Between cloud computing, mobility, bring your own device (BYOD) and migrations (applications or OS) healthcare institutions are facing a lot of transformations. Leading analysts report that over 90% of IT transformation projects get delayed and/or don’t deliver the expected benefits they anticipated. Nexthink’s end-user perspective gives project planners and implementers the information they need to avoid costly assumptions and mistakes, allowing them to identify and resolve issues early, and keeping their IT projects on track.
Nexthink can help identify which applications and users are ready to migrate to your new IT environments ensuring you can manage change with minimum impact to your business. Nexthink customers tell us End-user IT Analytics cut their migration project in half by eliminating costly assumptions and mistakes during the planning process.