Nexthink complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland.
The U.S. Department of Commerce continues to administer the U.S.-EU Safe Harbor program despite a European Court of Justice Decision that invalided Safe Harbor in October 2015. Nexthink will continue to operate on the basis of Safe Harbor standards pending U.S. and EU government action on a replacement program.
1. Important Information
1.2. Contact Us
2. Information We Collect
2.1. When You Visit our Websites
You are free to explore the Websites without providing any information about yourself. When you visit the Websites, we sometime request that you provide Personal Information about yourself, and we collect Navigational Information.
2.2. When You Use our Mobile Application
In addition to information we collect on our Websites, when you use our Mobile Application we also collect your city location, device model and version, OS version.
2.3. “Personal Information”
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
2.4. “Navigational Information”
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.
2.5. Information About Children
The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at [email protected], so that we may delete the information.
3. How We Use Information We Collect
3.2. We Never Sell Personal Information
Nexthink will not sell, rent or lease your personal information, or share it with others, except as indicated in this Privacy Statement.
3.3. Disclosures of Personal Information
Nexthink will not disclose an individual’s personal information to third parties, except when one or more of the following conditions is true:
- Nexthink has the individual’s permission to make the disclosure;
- The personal information in question is publicly available;
- The disclosure is reasonably related to the sale or disposition of all or part of our business;
- The disclosure is to another Nexthink entity or to persons or entities providing services on Nexthink’s or the individual’s behalf.
Nexthink may share your information to protect the safety, property, or other rights of Nexthink, its affiliates, customers, or associates, or when we believe that the law requires it. We will share your information:
- When release is required by law or regulation, or is requested by a government agency (for example, a subpoena);
- When the disclosure is reasonably necessary for the establishment or defense of legal claims; or,
- Upon discovery of fraudulent activity or other deceptive practices if we believe a governmental agency should be notified.
Additionally, Nexthink may use “non-identifying” information in the aggregate to better design our website and to share with our business partners. For example, Nexthink may inform a business partner of the total individuals visiting a certain area on our website, but we would not disclose any personal information that could be used to identify those individuals.
3.4. Bizible Collection Disclosure
3.5. Use of Personal Information
- (a) improve your browsing experience by personalizing the Websites and to improve the Subscription Service;
- (b) send information to you which we think may be of interest to you by post, email, or other means; and/or
- (c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.
3.6. Use of Navigational Information
We use Navigational Information to operate and improve the Websites. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Nexthink.
3.7. Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
3.8. Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. (All Personal Data will be stored subject to appropriate technical and organizational security measures designed to protect against unauthorized or unlawful processing. We store the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we can’t guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.
3.9. Social Media Features
3.10. External Websites
3.11. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you and we then securely delete the information. We will delete this information from the servers at an earlier date if you so request by contacting us at [email protected].
3.12. International Transfer of Information
3.13. Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company will receive all information gathered by Nexthink on the Websites and the Subscription Service.
4. Navigational Information
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your computer’s hard drive by a Web server. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
4.2. Log Files
We may collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personally identifying information.
5. Opting Out and Unsubscribing
5.1. Reviewing, Correcting and Removing Your Personal Information
If you provide us with your Personal Information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records
- To opt out of being solicited by Nexthink or third parties
To exercise any of these rights, please contact us at [email protected] or by mail to Nexthink S.A. Centre Malley-Lumières, Chemin du Viaduc 1 1008 Prilly, Switzerland. Attention: Privacy. We will promptly change, correct, or delete your information and notify you of the action we have taken.
5.2. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, or by sending us email at [email protected], or by sending us postal mail to Nexthink S.A. Centre Malley-Lumières, Chemin du Viaduc 1 1008 Prilly, Switzerland. Attention: Privacy.