Études de cas

Port de Marseille Fos

Le port de Marseille Fos sécurise son parc informatique grâce aux capacités analytiques en temps réel de Nexthink

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University of Derby

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Unfallkasse Hessen

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Abu Dhabi Department of Finance

Abu Dhabi Department of Finance

The Abu Dhabi Department of Finance Implements IT Governance with Nexthink’s End-user IT Analytics

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The Abu Dhabi Department of Finance (DOF) selected Nexthink to implement IT governance. Nexthink provides real-time visibility of the DOF’s infrastructure and end-user IT analytics that accurately show how software and IT services are being consumed.

  • Real-time visibility of its entire IT infrastructure and endpoints
  • To receive alerts concerning non-compliant behavior and applications
  • Insight into operations and security for IT governance
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Étude de cas Nexthink et Abu Dhabi Department of Finance
Advocate Health Care

Advocate Health Care

Advocate Health Care improves the end-user experience at the point of care with Nexthink IT Analytics

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Advocate Health Care is the largest fully integrated health care delivery system in the state of Illinois, and recognized as one of the leading health care systems in the country. An existing LANDESK customer, Advocate Heath Care’s IT team saw a demonstration of Nexthink and realized the value end-user IT analytics could bring to the organization.

  • Improve visibility of its environment and endpoints in real-time, to understand how IT services are being consumed and if SLAs are being met
  • Ensure the adoption and usage of technology in the delivery of patient care, and verify the health and performance of its IT infrastructure
  • Discover previously undetected security issues and proactively improve the end-user experience
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Étude de cas Nexthink et Advocate Health Care
AMAG

AMAG

With the integration of ServiceNow AMAG optimizes its Service Desk with Nexthink

Plus de détails

As a company in the field of vehicle services AMAG Automobil and Motoren AG is well positioned within Switzerland. The company sells quality vehicles and ensures their proper operation in all situations through its competent repair and spare parts service. With its leasing business, the company enables its customers to make their mobility dreams come true. AMAG’s priority is always the customer – anywhere, anytime. Both drivers, as well as AMAG’s partners have a high confidence in the quality of products and services from AMAG, as well as its professionalism and excellent, friendly service at any time. Optimization of Service Desk ticket processing using existing ServiceNow solution integrated with IT Analytics

  • Optimization of Service Desk ticket processing using existing ServiceNow solution integrated with IT Analytics.
  • Increase Service Desk efficiency through fault analysis based on comprehensive real-time analytics from the end-user perspective.
  • Creation of visual management dashboards to easily evaluate the IT infrastructure performance of the IT infrastructure.
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Étude de cas Nexthink et AMAG
Avectris

Avectris

More transparency, better service: Avectris sets the course for optimal end-user infrastructures with Nexthink IT Analytics

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Avectris AG is a tried and tested IT service provider for SMEs in Switzerland. The company offers its customers comprehensive IT services from a single source: development, implementation and operation of business services, applications, infrastructure and consulting. The company headquartered in Baden employs around 220 people.

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Étude de cas Nexthink et Avectris
Banque Cantonale Neuchâteloise

Banque Cantonale Neuchâteloise

Grâce à Nexthink, la BCN améliore l’homogénéité et la conformité de ses postes de travail

Plus de détails

Les capacités d’investigation de Nexthink ont permis d’identifier des comportements en violation de la politique de sécurité de la banque et de mettre en oeuvre des actions correctives.

  • Facilite la migration du parc informatique et aide à rationaliser la distribution des logiciels,
  • Détecter les comportements à risque et les virus non répertoriés de façon pro-active,
  • Identifier la source de problèmes relatifs à la performance.
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Étude de cas Nexthink et Banque Cantonale Neuchâteloise
Bunge

Bunge

Grâce à Nexthink, Bunge EMEA centralise son infrastructure et réaligne son informatique sur ses priorités métier

Plus de détails

Bunge EMEA recherchait une solution capable de mesurer l’utilisation effective des services informatiques par les utilisateurs, de monitorer la performance globale du système d’information et de permettre au support d’être plus proactif.

  • Monitorer en temps réel la performance globale du système d’information,
  • Prendre la mesure du ressenti des utilisateurs des services informatiques,
  • Exploiter les données analytiques utilisateurs pour gérer les projets de migration complexes,
  • Permettre au support d’anticiper la résolution des incidents récurrents avant qu’ils n’affectent d’autres utilisateurs.
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Étude de cas Nexthink et Bunge
BuyIn

BuyIn

BuyIn Maximizes IT Operations Potential with Real-Time Insight

Plus de détails

BuyIn selected Nexthink end-user experience management to get a more complete view of its IT environment and actionable intelligence to improve both end-user experience and business productivity. Nexthink helps BuyIn map all IT services by analyzing activity and measuring business impact in real-time.

  • Delivering accessible, always connected IT while maintaining network security
  • Improving visibility for IT operations to ensure employees have continuous access to critical tools
  • Avoiding service interruptions and providing more proactive end-user support
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Étude de cas Nexthink et BuyIn
Centre Hospitalier Universitaire Amiens-Picardie

Centre Hospitalier Universitaire Amiens-Picardie

Nexthink aide le CHU d’Amiens à contrôler en temps réel son parc informatique pour assurer la prestation des soins et la sécurité des patients

Plus de détails

Nexthink aide le CHU d’Amiens à contrôler en temps réel son parc informatique pour assurer la prestation des soins et la sécurité des patients.

  • Renforcer la sécurité du système information d’un point de vue unique : l’utilisateur final.
  • La visibilité et les capacités analytiques temp réel permettent de résoudre et prévenir le(s) problème(s) pouvant affecter un ou plusieurs utilisateurs finaux.
  • Le pilotage de la gouvernance et de la maîtrise des risques augmente la productivité et l’efficacité.
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Étude de cas Nexthink et Centre Hospitalier Universitaire Amiens-Picardie
Centre hospitalier universitaire vaudois

Centre hospitalier universitaire vaudois

CHUV improves quality of patient care and safety with real-time IT analytics from Nexthink

Plus de détails

Nexthink was selected by CHUV to provide real-time visibility and IT analytics on the usage of its IT infrastructure and endpoints from the end-user perspective.

  • Improve ITSM and enhance IT security to meet regulatory requirements and protect patient privacy,
  • Measure quality of service delivered to end-users and ensure compliance with application SLAs for medical staff,
  • Ensure availability of critical healthcare applications to all end-users at any time, no matter where they are located.
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Étude de cas Nexthink et Centre hospitalier universitaire vaudois
Chambre de commerce et d'industrie de région Alsace

Chambre de commerce et d'industrie de région Alsace

La CCI d’Alsace améliore la qualité de service délivrée grâce aux capacités analytiques de Nexthink

Plus de détails

Nexthink a été sélectionné par la CCI d’Alsace pour fournir une visibilité et une analyse en temps réel de l’infrastructure informatique du point de vue de l’utilisateur final. Nexthink facilite les investigations et aide l’équipe informatique de la CCI d’Alsace à détecter et à résoudre les problèmes plus rapidement.

  • Nexthink apporte une vision de notre parc informatique que nous n’avions pas auparavant.
  • Les informations temps réel accessibles depuis les tableaux de bord aident la CCI d’Alsace à respecter les contrats de service en interne ou externe.
  • La visibilité et les capacités analytiques permettent à la CCI d’Alsace de superviser l’utilisation des ressources et de collecter des indicateurs de performance.
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Étude de cas Nexthink et Chambre de commerce et d'industrie de région Alsace
City of Meaux

City of Meaux

En améliorant l’expérience utilisateur de ses agents municipaux, La Mairie de Meaux améliore la qualité des services aux citoyens

Plus de détails

La Mairie de Meaux choisit la solution Nexthink pour optimiser la gestion de son infrastructure informatique, afin d’améliorer l’expérience utilisateur de ses agents municipaux, et de permettre un meilleur arbitrage du renouvellement des postes de travail, en fonction de l’utilisation effective du matériel informatique dans les différents services.

  • Améliorer les conditions de travail des agents municipaux utilisateurs d’informatique
  • Vérifier et garantir la conformité aux normes de sécurité de l’ensemble du parc
  • Améliorer le support aux utilisateurs par une analyse fine de la performance des postes
  • Assurer le bon fonctionnement de l’ensemble des outils informatiques et de leur évolution dans le respect des contraintes légales, budgétaires et juridiques
  • Garantir la qualité de l’expérience des utilisateurs pendant les mises à jours applicatives et migrations d’OS
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Étude de cas Nexthink et City of Meaux
Creditplus Bank

Creditplus Bank

IT Performance Always in the Green— CreditPlus Bank Focuses on Nexthink’s End-User IT Analytics to Improve Troubleshooting

Plus de détails

CreditPlus Bank AG is a highly specialized consumer credit bank with the fields of sales financing, private loans and dealer financing. The credit institute, headquartered in Stuttgart, has 17 branches and 611 employees across Germany. CreditPlus is part of the Crédit Agricole Group through the French consumer financing group CA Consumer Finance.

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Étude de cas Nexthink et Creditplus Bank
Dar Al-Handasah

Dar Al-Handasah

Dar Al-Handasah Builds Better IT Visibility with End-User Analytics

Plus de détails

Dar Al-Handasah, an international multidisciplinary consulting organization, selected Nexthink IT analytics for real-time visibility of its environment. Nexthink IT analytics will help Dar Al-Handasah implement standardization, strengthen security and compliance and make better business decisions with accurate data.

  • Visibility from the end-user perspective to understand application and service usage
  • Security alerts for unusual IT activity, monitoring for vulnerabilities and detecting unapproved versions of software on end-user endpoints
  • Standardization of the IT environment and cost optimization
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Étude de cas Nexthink et Dar Al-Handasah
Département de l’Aisne

Département de l’Aisne

Le Département de l’Aisne améliore la sécurité informatique grâce aux capacités analytiques temps réel de Nexthink

Plus de détails

Nexthink a été sélectionnée par le Département de l’Aisne pour fournir une visibilité et une analyse en temps réel de l’infrastructure informatique du point de vue de l’utilisateur final. Le Département de l’Aisne utilise les rapports et les tableaux de bords Nexthink pour s’assurer que les postes de travail fournissent la meilleure expérience possible aux utilisateurs finaux.

  • Gagner en visibilité pour faciliter la gestion et renforcer la sécurité du parc informatique
  • Détecter et résoudre les problèmes plus rapidement
  • S’assurer que les postes de travail fournissent la meilleure expérience possible aux utilisateurs finaux
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Étude de cas Nexthink et Département de l’Aisne
Eirich

Eirich

Process engineering expert EIRICH improves the performance of end-user endpoints with Nexthink

Plus de détails

The worldwide locations and branches of the EIRICH Group in eleven countries are linked to Maschinenfabrik Gustav Eirich, the Hardheim machinery factory, as foreign companies within the EIRICH Group, but self-sufficient in terms of their IT. However, the IT in Hardheim advises their colleagues at other locations around the world and is therefore very familiar with the current IT topics in the group.

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Étude de cas Nexthink et Eirich
Eissmann Automotive

Eissmann Automotive

End-User Analytics In the Fast Lane: For Speedy Error Identification, Eissmann Group Automotive Counts on Nexthink

Plus de détails

With 14 locations and more than 5,000 employees worldwide, Eissmann Group Automotive is a major medium-sized company – and its products are in demand all over the world. Eissmann sees itself as a “development and value-creation partner” and is one of the customers and cooperation partners of almost all automotive manufacturers regardless of rank and name.

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Étude de cas Nexthink et Eissmann Automotive
Etablissement Français du Sang

Etablissement Français du Sang

L’EFS Alsace améliore la qualité du service rendu aux utilisateurs métier grâce aux capacités analytiques de Nexthink

Plus de détails

Dans le cadre d’un projet de rationalisation des outils informatiques, l’EFS Alsace était à la recherche d’une solution capable de fournir une visibilité complète et parfaitement à jour, de l’ensemble de l’infrastructure informatique, tout en garantissant une qualité de service optimale aux utilisateurs.

  • Garantir la qualité de service rendue aux utilisateurs métiers
  • Gérer la performance de tous les environnements utilisateurs
  • Maintenir en permanence la conformité des postes de travail
  • Délivrer des projets de transformations dans les temps et budgets impartis
  • Optimiser les coûts d’infrastructure
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Étude de cas Nexthink et Etablissement Français du Sang
Festo

Festo

Automation technology specialist Festo improves performance, service levels and end-user satisfaction

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The server signals are green and the network does not report any faults, yet the end-user on the other side of the globe is experiencing major issues. By understanding their infrastructure from the end-user perspective, Festo, a leading provider of automation technology, seeks complete transparency even in the most remote corners of its global IT network to improve performance, service levels and satisfaction.

  • Efficient Ticket Management in real-time
  • Measurement of IT Services performance globally, in real-time and from the end-user perspective
  • Change from a reactive to a proactive model, optimization of end-user satisfaction with minimal efforts
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Étude de cas Nexthink et Festo
Fire and Rescue Service of the Department of the Rhone and the city of Lyon (SDMIS)

Fire and Rescue Service of the Department of the Rhone and the city of Lyon (SDMIS)

Les capacités analytiques de Nexthink et la visibilité qu’il donne de son activité permettent au SDMIS d’optimiser le fonctionnement du système d’information et le service fourni à la population

Plus de détails

La solution Nexthink a été sélectionnée par le Service d’Incendie et de Secours du Département du Rhône et de la Métropole de Lyon (SDMIS) pour fournir une visibilité totale et en temps réel de son activité informatique du point de vue de l’utilisateur final. Le SDMIS utilise Nexthink pour améliorer les opérations IT et pour gérer les projets de transformation.

  • Visibilité totale et en temps réel de l’activité informatique du point de vue de l’utilisateur final
  • Détecter et résoudre les problèmes plus rapidement
  • Gérer et maintenir les projets de transformation sur la bonne voie
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Étude de cas Nexthink et Fire and Rescue Service of the Department of the Rhone and the city of Lyon (SDMIS)
flynas

flynas

Nexthink end-user IT analytics helps flynas deliver first class IT operations and support

Plus de détails

flynas is a Saudi Arabian airline based in Riyadh. A subsidiary of National Air Services (NAS Holding), flynas’ challenges include delivering passengers the service experience they are looking for, while continually improving business processes and differentiating from other airlines. flynas selected Nexthink to improve the visibility of its infrastructure and endpoints, in order to streamline its IT operations and support.

  • Nexthink provides flynas real-time visibility and IT analytics of its entire infrastructure from the end-user perspective,
  • flynas can now detect and solve problems faster to ensure its end-users can respond quickly to diverse customer expectations at all times, while limiting workstation downtime or critical service interruptions that could affect passengers,
  • IT analytics enable flynas’ IT team to better understand application usage and the actual needs of end-users in disparate locations
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Étude de cas Nexthink et flynas
GASCO—National Gas & Industrialization Co.

GASCO—National Gas & Industrialization Co.

Nexthink End-user IT Analytics Help GASCO to Achieve IT Governance

Plus de détails

In order to ensure the best level of service and meet industry standards for technical quality, safety and security, GASCO needed a solution to provide visibility of its entire IT infrastructure and endpoints. Nexthink’s real-time analytics of all executions and all network connections and the corresponding visualization in the form of dashboards and reporting, provides new visibility and insight to enable GASCO to discover the weak points in its infrastructure.

  • Maintain complex, continuously evolving infrastructure to serve diverse end-user population, with a limited number of IT staff
  • Solve recurring incidents proactively, before other endusers experiencing the same issue are impacted
  • Continuously measure the health of its environment to ensure IT governance
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Étude de cas Nexthink et GASCO—National Gas & Industrialization Co.
Genève Aéroport

Genève Aéroport

Genève Aéroport améliore le support utilisateur et les services aux passagers grâce aux capacités analytiques de Nexthink

Plus de détails

Genève Aéroport a choisi Nexthink, dans le but d’obtenir une visibilité et une capacité d’analyse des systèmes d’information (SI) centrée sur l’utilisateur final. Nexthink facilite les requêtes et aide à détecter et à résoudre les problèmes plus rapidement. Les tableaux de bord de Nexthink signalent les problèmes, quelle que soit leur origine — postes de travail, serveurs ou réseau.

  • L’amélioration du support aux utilisateurs
  • La vérification de la performance du parc informatique
  • Le renforcement des mesures de sécurité et le maintien de l’infrastructure existante
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Étude de cas Nexthink et Genève Aéroport
Groupe 3SI

Groupe 3SI

Le groupe 3SI améliore la satisfaction et la productivité de ses utilisateurs grâce aux capacités analytiques en temps réel de Nexthink

Plus de détails

Nexthink permet au Groupe 3SI de superviser la qualité de service délivrée d’un point de vue unique : l’utilisateur final.

  • Suivi et validation quotidiens du développement des activités informatiques,
  • Amélioration sensible de la productivité utilisateur,
  • Vérifier la conformité de l’utilisation des postes de travail
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Gulftainer

Gulftainer

Gulftainer secures its IT infrastructure and endpoints with Nexthink’s end-user IT Analytics

Plus de détails

Gulftainer selected Nexthink to deliver real-time IT analytics from the end-user perspective. Nexthink allows Gulftainer to have complete visibility of its IT environment and detect anomalies in real-time, helping the IT team continuously monitor workstation compliance and ensure alignment with Gulftainer’s IT requirements.

  • Real-time visibility of its entire IT infrastructure and endpoints
  • Standardization of hardware and software in its IT environment
  • Improve IT security posture and implement IT governance
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Étude de cas Nexthink et Gulftainer
Hill International

Hill International

Hill International selects Nexthink Enduser IT Analytics to better support its global business

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Hill International is involved in projects around the globe and its activity is non-stop. Hill International’s IT team is faced with the challenge of providing software, services, and support to a highly diverse population of end-users that are geographically dispersed. Nexthink was selected by Hill International to provide continuous realtime visibility and end-user IT analytics for its entire IT infrastructure and endpoints. Nexthink gives the IT team unique visibility that includes the end-user, the device, the network, and the datacenter in order to detect and address issues before the business is severely impacted.

  • Visibility of end-user endpoints and entire IT infrastructure across large geographical footprint
  • Practively detect and address issues before the business is severely impacted
  • Monitor IT services and improve levels of service for end-users to better support the business
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Étude de cas Nexthink et Hill International
Housing Development Finance Corporation (HDFC)

Housing Development Finance Corporation (HDFC)

Housing Development Finance Corporation (HDFC)

Plus de détails

HFDC selected Nexthink IT analytics to ensure end-user performance, implement standardization in its environment and strengthen security and compliance.

  • Real-time visualization of the health of desktops, observe problems and end-user experience trends with advanced analytics
  • Accurate and actionable data to quickly identify causes and resolve issues
  • Ensure standardization, performance, security and compliance
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Étude de cas Nexthink et Housing Development Finance Corporation (HDFC)
IKK Group

IKK Group

IKK Group ensures the highest standards of IT operations and support with Nexthink’s end-user IT analytics

Plus de détails

The IKK Group selected Nexthink to provide IT Operations Analytics for its entire infrastructure and endpoints from the end-user perspective. Nexthink allows the IKK Group to retrieve reliable information on the performance of each workstation and its interaction with the IT infrastructure, giving early warning of impending issues and the ability to discover bottlenecks and proactively take action before end-users are impacted.

  • Ensure performance and efficiency
  • Improve visibility, easily detect issues and misconfigurations
  • Identify patterns in its IT environment with real-time IT Analytics
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Innothera

Innothera

Le groupe Innothéra renforce la traçabilité et la sécurité de son système d’information grâce aux capacités analytiques de Nexthink

Plus de détails

Le groupe Innothéra utilise la plateforme Nexthink pour cartographier l’ensemble de ses services informatiques, leurs modes d’utilisation et la façon dont le système d’information interopère avec l’utilisateur final. Nexthink fournit une visibilité complète de l’activité des postes de travail pour permettre au service informatique de résoudre des problèmes de manière proactive et de détecter les événements non-conformes aux politiques internes de sécurité.

  • Adapter la réactivité de l’informatique aux exigences de rigueur propres aux métiers de l’industrie pharmaceutique
  • Assurer une traçabilité sans faille pendant toutes les étapes des chaînes de production et de distribution
  • S’adapter en permanence aux contraintes et aléas de la production et des ventes, tout en permettant un suivi précis de l’activité
  • Fournir des outils et services informatiques de pointe à un millier d’utilisateurs
  • Maintenir quotidiennement un niveau de performance, de disponibilité et de fiabilité élevés
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Étude de cas Nexthink et Innothera
Jumeirah Group

Jumeirah Group

Jumeirah Group enhances IT infrastructure and endpoint security with end-user IT Analytics

Plus de détails

Jumeirah Group was looking for a solution to monitor its IT infrastructure and strengthen security measures against threats, without compromising the level of service delivered to its customers. Nexthink was selected to provide real-time visibility of Jumeirah Group’s infrastructure and end-user IT analytics that accurately show how software and IT services are being consumed.

  • IT governance and regulatory compliance.
  • Visibility of IT infrastructure to strengthen security measures against threats.
  • Ensure the highest level of service to guests, while respecting confidentiality of personal and financial data.
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Étude de cas Nexthink et Jumeirah Group
Loyola University Maryland

Loyola University Maryland

Loyola University Maryland Aims for an A+ IT Service Desk with Improved End-User Experience

Plus de détails

Loyola University Maryland was looking for greater visibility of IT performance across its campus to help improve efficiency and plan for longer term strategic investments. In just six months, Nexthink has helped the technology services (TS) department become more proactive in its approach to the management of incidents, security, and improved speed of issue resolution for staff and students.

  • Empower staff and students to leverage technology while ensuring a high quality and secure end-user experience
  • Improve information access to capture, understand and refine the end-user experience
  • Visibility to monitor and manage end-points, creating the foundation for proactive technical support
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Étude de cas Nexthink et Loyola University Maryland
Magna

Magna

An X-Ray View of End-User Performance

Plus de détails

The Austrian automotive supplier Magna has a lot to do. According to recent publications, its order books are full and the signs are showing growth, due to an intelligently linked production.

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Étude de cas Nexthink et Magna
Ministry of Economy and Commerce - Qatar

Ministry of Economy and Commerce - Qatar

The Ministry of Economy and Commerce Strengthens Security and Compliance with IT Analytics

Plus de détails

MEC selected Nexthink to improve visibility across its entire IT infrastructure in real-time, all the time. With Nexthink’s patented self-learning and detection of abnormal behavior, MEC can enhance security threat detection and compliance on its end-user endpoints, the most vulnerable link in the IT chain.

  • Continuously monitoring the IT environment to safeguard critical information infrastructure and ensure compliance
  • Supporting connected and mobile end-users, while complying with strict government and international regulations
  • Strengthening security posture through real-time threat detection, vulnerability reporting and improved incident response
Télécharger l’étude de cas : English
Étude de cas Nexthink et Ministry of Economy and Commerce - Qatar
Ministry of Health – United Arab Emirates

Ministry of Health – United Arab Emirates

The Ministry of Health Implements Standardization and IT Governance with End-user IT Analytics

Plus de détails

The Ministry of Health selected the Nexthink end-user IT analytics solution to improve visibility of the IT services used in their environment (endpoints, software, and printers) and to understand how the infrastructure is operating in real-time, from the end-user perspective.

  • Visibility of the entire IT infrastructure and end-user endpoints in a centralized manner
  • Verify proper functioning of IT systems and delivery of service
  • Standardize IT environment, improve efficiency and reduce costs
Télécharger l’étude de cas : English / Arabic
Étude de cas Nexthink et Ministry of Health – United Arab Emirates
Nordnet

Nordnet

Nordnet Invests in Real-Time Analytics to Evolve End-User Support

Plus de détails

Nordnet selected Nexthink to deliver reliable IT analytics in real-time, from the end-user perspective. The solution is a good fit to empower proactive rather than reactive IT support within the organisation.

  • Need for a robust and agile solution that could deliver reliable IT analytics in real-time
  • To ensure IT staff have access to critical end-user data on demand and keep critical information secure
  • To empower proactive rather than reactive IT support
Télécharger l’étude de cas : English
Étude de cas Nexthink et Nordnet
Onet

Onet

Onet modernise son parc informatique grâce aux capacités analytiques en temps réel de Nexthink

Plus de détails

Onet a choisi Nexthink pour fournir une cartographie de son infrastructure de bout en bout. Nexthink procure une visibilité instantanée et exhaustive de l’usage réel de tous les postes de travail et documente l’ensemble de leurs interactions avec les réseaux, les serveurs, les imprimantes et l’Internet. Ces informations essentielles, uniques et en temps réel, permettent la résolution des problèmes d’indisponibilité ou de performance dégradée afin d’améliorer la productivité des utilisateurs finaux.

  • Assurer la productivité des utilisateurs finaux
  • Besoin d’une visibilité temps réel sur l’infrastructure informatique et de données analytiques centrées sur l’utilisateur
  • Réussir les projets de transformation
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Étude de cas Nexthink et Onet
Pompiers de Paris

Pompiers de Paris

Nexthink aide la BSPP à répondre aux urgences de manière plus proactive

Plus de détails

La BSPP a sélectionnée Nexthink pour assurer le bon fonctionnement de son infrastructure informatique et la prestation de services de haute qualité livrée aux citoyens.

  • Une visibilité instantanée et exhaustive de l’usage réel de tous les postes de travail,
  • Améliorer le temps de résolution et prévenir la propagation des incidents,
  • Répondre aux urgences de manière plus proactive.
Télécharger l’étude de cas : English / Français
Étude de cas Nexthink et Pompiers de Paris
Port de Marseille Fos

Port de Marseille Fos

Le port de Marseille Fos sécurise son parc informatique grâce aux capacités analytiques en temps réel de Nexthink

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Nexthink a été sélectionné par le Port pour fournir une visibilité et une analyse en temps réel de l’utilisation de l’infrastructure informatique du point de vue de l’utilisateur final. Nexthink permet au Port de récupérer des informations fiables sur le fonctionnement de chaque poste de travail ainsi que de son interaction avec l’infrastructure informatique.

  • Renforcer la sécurité de son parc informatique et assurer la productivité des utilisateurs
  • Contrôler l’infrastructure informatique de bout en bout
  • Assurer la conformité de l’utilisation des postes de travail avec les règlementations en vigueur au sein du Port
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Étude de cas Nexthink et Port de Marseille Fos
Princeton HealthCare System

Princeton HealthCare System

Princeton HealthCare System improves delivery of services to end-users and patients with End-User IT Analytics

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Princeton HealthCare System selected Nexthink to provide real-time visibility and IT analytics on the usage of its IT infrastructure from the end-user perspective, in order to ensure its end-user endpoints are healthy and properly equipped. Nexthink enables Princeton HealthCare System to verify the availability of high quality services that patients have come to expect.

  • To improve delivery of service to the organization without increasing staff
  • Visibility of IT infrastructure to ensure end-user endpoints are healthy and properly equipped and to verify the availability of high quality services to patients
  • Improve ticketing system with IT Analytics that provide end-user context in real-time as well as historical data
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Étude de cas Nexthink et Princeton HealthCare System
Protectas

Protectas

Protectas improves IT transformation projects with Nexthink’s End-user IT Analytics

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Protectas SA, headquartered in Lausanne Switzerland, belongs to the Swedish Securitas AB, the knowledge leader in integrated security solutions. Protectas selected Nexthink to provide real-time visibility of its infrastructure and endpoints from the end-user perspective.

  • End-user IT analytics provide accurate information to avoid costly assumptions and mistakes, and help identify and resolve issues early to keep IT projects on track.
  • Identify which applications and end-users are experiencing issues and manage change with minimum impact to the business.
  • The end-user perspective is used to compare and validate IT service levels from before and after the project, and the IT team can report with confidence that the project’s missions have been accomplished.
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Étude de cas Nexthink et Protectas
Retraites Populaires

Retraites Populaires

Retraites Populaires améliore la gestion de son parc informatique grâce aux capacités analytiques en temps réel de Nexthink

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Retraites Populaires a sélectionné Nexthink pour fournir une visibilité en temps réel de son environnement informatique et des données analytiques centrées sur l’utilisateur. Ainsi, les usages sont contrôlés et l’infrastructure informatique est maîtrisée. La solution Nexthink a été mise en œuvre par Bechtle Suisse Romande, partenaire de solutions d’infrastructure informatique.

  • Obtenir une visibilité de l’infrastructure informatique de bout en bout
  • Recenser les applications pour en diminuer le nombre, améliorer la productivité et réduire les coûts
  • Réagir en temps réel et prendre les bonnes décisions basées sur des données factuelles
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Étude de cas Nexthink et Retraites Populaires
Riyad Bank

Riyad Bank

Nexthink End-User IT Analytics enrich Riyad Bank’s IT operations and support

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Thanks to Nexthink, Riyad Bank now has the ability to identify problems quickly and easily enabling support teams to provide faster, lower-cost support while improving end-user satisfaction.

  • Real-time visibility into its entire IT environment from the end-user perspective,
  • 360° view of desktops and infrastructure 24 hours a day,
  • Faster troubleshooting and response time improves end-user and customer satisfaction.
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Étude de cas Nexthink et Riyad Bank
SAIB Bank

SAIB Bank

SAIB Bank selects Nexthink End-user IT Analytics for real-time visibility of the IT infrastructure and endpoints and to improve security measures.

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SAIB (Société Arabe Internationale de Banque) Bank in Egypt selected Nexthink End-user IT Analytics to optimize its IT infrastructure. Banks must adhere to strict industry regulations and require robust technologies in order to protect sensitive customer and corporate data, and to maintain 24×7 continuity of operations with global markets and partners. Nexthink provides SAIB Bank’s IT team complete visibility of its IT infrastructure and endpoints. Nexthink’s real-time reports and dashboards help SAIB Bank verify end-users’ quality of service, the proper functioning of IT systems and ensure the delivery of high quality services to both end-users and customers.

In addition, Nexthink End-user IT Analytics help SAIB Bank enforce security and compliance policies and immediately detect any abnormal behavior that could impact the services delivered to customers.

Saudi Electricity Company

Saudi Electricity Company

Saudi Electricity Company improves IT operations with end-user IT analytics

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SEC is faced with the challenge of supporting a large number of end-users in disparate locations throughout the Kingdom. SEC selected Nexthink to compliment its configuration management, problem management, incident management, and SEC’s ITIL vision.

  • Nexthink enables SEC to improve efficiency in solving issues and accurately measure the quality of service delivered to end-users,
  • SEC now has a more proactive approach to IT operations and support, without jeopardizing service quality and end-user performance,
  • Nexthink helps SEC implement its IT vision, through utilizing and leveraging its existing technology investments, and ensuring that every endpoint device meets strict compliance standards with the latest software versions, IT updates and patches.
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Étude de cas Nexthink et Saudi Electricity Company
Saudi Geological Survey

Saudi Geological Survey

Saudi Geological Survey Digs into Real-Time Analytics to Empower End-Users

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The Saudi Geological Survey’s activities cover a broad range of strategic and applied earth science topics. SGS selected Nexthink end-user IT analytics to help manage and secure its evolving IT environment, with real-time visibility from the end-user perspective.

  • Real-time visibility to manage IT infrastructure for large and disparate workforce
  • Ensure end-user productivity and deliver more proactive support
  • Need for end-user IT analytics to improve security oversight
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Étude de cas Nexthink et Saudi Geological Survey
Securitas

Securitas

Gaining visibility into the experiences and issues of Securitas France users

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Securitas, a world leader in security services and surveillance, needed to move to more modern and reliable IT services. In an obviously security-conscious business, assessing the vulnerability of workstations was of prime importance as well as gaining better visibility into application flows to and from the end-user. Securitas France needed a simple, pragmatic, scalable, and evolving solution without taxing a very cost-conscious IT organization.

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Étude de cas Nexthink et Securitas
Skipton Building Society

Skipton Building Society

Skipton Building Society Invests in Real-time Operational Visibility for Long-Term Success

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Skipton Building Society selected Nexthink End-user IT Analytics to visualise its IT infrastructure in real-time. Nexthink helps Skipton to improve IT service response and empower continued security, flexibility and profitability.

  • Ensuring both IT assets and services are highly available and secure
  • Real-time visibility of enduser behaviour, application performance and resource consumption across the entire organisation
  • Improve IT service response and end-user experience
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Étude de cas Nexthink et Skipton Building Society
Smals

Smals

Smals Improves IT Projects and Operations with Nexthink’s End-user IT Analytics

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Evaluating how end-user IT analytics could improve workplace transformation, Smals used Nexthink for one of its Windows migration projects. Nexthink was invaluable in the planning and delivery of the project, and more importantly, measuring its success in terms of end-user experience. Excited about the actionable insight that IT analytics delivered during the migration project, Smals extended the use of Nexthink in order to improve its daily operations, boost end-user productivity and make IT more efficient and effective.

  • Visibility of IT infrastructure and endpoints
  • Ensure efficient service delivery, improve asset management and control costs
  • Standardize IT environment and monitor end-user workstations in real-time
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Étude de cas Nexthink et Smals
Umm Al-Qura University

Umm Al-Qura University

UQU supports educational services through improved IT operations and support

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To improve the delivery of educational services and better meet users’ needs, UQU wanted real-time visibility into how its endpoints are performing and how end-users are connecting to and accessing critical services.

  • Visibility and end-user IT analytics to improve IT operations and support,
  • Help ensure compliance and enforce security policies,
  • Delivery of the best educational services to end-users at any time, in any location.
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Étude de cas Nexthink et Umm Al-Qura University
Unfallkasse Hessen

Unfallkasse Hessen

Unfallkasse Hessen improves the overall quality of service with Nexthink

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The goal of the UKH IT Team was to reach 100% employee satisfaction. To meet this goal, they leveraged Nexthink to provide the following capabilities:

  • Access to a combination of monitoring, analytics and visualization, anytime, in real-time from the end-user’s perspective.
  • Visualize data using real-time reports and dashboards, allowing for problems to be easily observed and analyzed in terms of frequency and time.
  • Enable fast and effective searching to find network errors based on current information, allowing problems to be resolved before they get noticed by the end-users.
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Étude de cas Nexthink et Unfallkasse Hessen
University of Derby

University of Derby

The University of Derby Leverages End-User Context to Provide Leading-Edge IT Services

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The University of Derby selected Nexthink to uncover critical data relationships and enhance the learning experience. Nexthink endpoint and end-user IT analytics drives both current success and helps the University prepare for future service innovations.

  • Enhance the learning experience through a robust and scalable IT infrastructure to support learning empowered technology and manage future growth
  • Need to uncover critical data relationships and provide essential end-user context when making strategic business decisions
  • Efficiently support students and staff by quickly accessing relevant contextual endpoint and end-user data
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Wipro

Wipro

Wipro Reduces Ticket Handling Time with Adaptive End-User Analytics

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Wipro selected Nexthink for increased visibility of its highly complex environment. Actionable end-user IT analytics enable Wipro to identify any issues that affect end-users, or soon will affect them, therefore reducing tickets while improving productivity and end-user experience.

  • Provide software, services and support to a disparate and highly diverse end-user population of over 170,000 serving customers across 6 continents
  • Ensure uptime for critical applications while simultaneously meeting evolving IT objectives and reducing costs
  • Increase IT infrastructure visibility in order to reduce the number of helpdesk tickets
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Étude de cas Nexthink et Wipro
Zahid Group

Zahid Group

Zahid Tractor and Heavy Machinery improves its IT strategy, helpdesk and support with Nexthink

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Zahid selected Nexthink to provide real-time monitoring and analytics for its IT infrastructure and endpoints from the end-user perspective.

  • Easily identify patterns and detect misconfigurations, giving IT operations early warning of impending issues,
  • Able to take action and proactively fix issues before more end-users are impacted,
  • IT is no longer seen as an impediment to achieving the business objectives.
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Étude de cas Nexthink et Zahid Group
Zamil Industrial

Zamil Industrial

Zamil Industrial Enhances IT Operations and Support with Nexthink End-user IT Analytics

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Zamil Industrial is a market leader of both innovative design and engineering solutions for the construction industry. Zamil Industrial selected Nexthink as a way to gain critical end-user insight. With real-time visibility and actionable IT analytics, Nexthink enables the IT team to proactively track emerging issues and ensure critical updates are applied across the corporate infrastructure.

  • Evolve corporate IT from response-driven service tickets to proactive event and application management
  • Visibility of the health and performance of the infrastructure, critical applications and IT services from the end-user perspective
  • Verify antivirus and software updates, and strengthen security and compliance efforts with alerts for unauthorized applications or non-compliant activities
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Étude de cas Nexthink et Zamil Industrial