Join us at Experience '19: The Digital Employee Experience Conference. Learn More

Delivering People-Centric IT

The Digital Employee Experience Conference.

London | 26th November

Transform digital experience, transform your business.

Transforming your business means constant change, and this can impact the productivity of your employees – your #1 asset.

Join us at Experience ’19 and hear from thought leaders and disruptors across industries as they share the knowledge and insights you need to transform the Digital Employee Experience at your organization.

Why Attend?

This is your chance to experience the forefront of People-Centric IT, learn from Digital Employee Experience pros and spend time with your peers to be the best at what you do.

Register Now


How industry leaders prioritize experience for employees in the workplace & get tangible ideas to apply to your own organization.


See the latest innovations, set up 1:1 time with Nexthink experts to see how the latest innovation could help you & your team.


Connect with industry thought leaders to hear cutting edge ideas & perspectives that can help you solve your IT challenges.

Have fun

With your peers, colleagues & Nexthink experts while hearing first-hand about the latest Digital Employee Experience trends.

Get ready for Experience '19!


  • Arrival & Registration

  • Welcome & Introductions

  • The Evolution of the Ultimate Digital Employee Experience Platform

    Pedro Bados, Founder & CEO, Nexthink

    In his keynote, Pedro Bados, CEO and Co-founder talks about the evolution of the Digital Employee Experience market and the innovation that has evolved alongside it. He’ll also discuss the ongoing IT challenges posed by the modern workplace and reveal the vision for the ultimate digital employee experience platform.

    Pedro will be joined by Samuele Gantner, Chief Product Officer, who will showcase the latest innovations that can help IT teams consistently deliver great employee experiences amidst massive change and transformation.

  • Coffee Break

  • Understand the Science of Productivity to Improve Digital Employee Experience

    Andrew Hewitt, Analyst, Forrester

    The need to improve digital employee experience (DEX) will be a top priority for companies in 2020.

    While DEX has traditionally fallen under the purview of HR leaders, IT leaders are now responsible for making sure the most critical part—the digital experience for employees is up to par. Research studies show that employees are more likely to be engaged when they believe their IT department is focused on helping them be productive. Technology is a critical component of EX. The question is: how do you create a productive end user experience?

    This session will help IT teams identify the leading factors that make or break end user experience and offer best practices for organizations that want to improve the digital experience of their employees.

  • Lunch & Networking

  • The Power of XLAs: How to Leverage Data to Improve Digital Workplace Experience

    James McMahon, Head of Digital Workplace, ATOS

  • How Toyota Drive Improvements in User Experience

    Arnaud Pire, Senior Manager IT, Service Delivery And Operations, Toyota Motor Europe

  • Coffee Break

  • Keynote Session: Johnson & Johnson

    Spencer Slattery, Sr. Director End User Services, Service Delivery, Johnson & Johnson
    Bhavin Shah, Application Service Desk Manager, Johnson & Johnson

  • Closing the Expectation Gap

    Jon Cairns, VP Solution Consulting, Nexthink

    The goal might be clear—improve the digital employee experience—but getting it done can be challenging amidst digital transformations and changes to the corporate IT landscape.

    Whenever productivity and output are negatively impacted, IT often gets the blame. Despite this, employees continue to raise their expectations of IT and expect their digital experience to “just work” all the time. Join Jon Cairns, VP Global Solution Consulting, Nexthink, as he explains what IT departments can do to simultaneously close the digital experience expectation gap, focus on innovation, and give employees a superb digital work experience.

  • Close and Networking Reception


County Hall

Riverside Building,
Belvedere Road,

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